System Failures and Loss of Trust in Services
First written in FY2019. 2 of 3 entries say "Mitigated", first in FY2021. Latest entry: FY2022.
The whole theme swung hardest in 2023: 2 of 14 companies on the "Worse" side.
2 other companies' latest entry also says "Mitigated".
- FY2022MitigatedAnnual report
「We are working to reduce this risk by analyzing the causes of past incidents within the Group, sharing recurrence-prevention measures internally, and conducting regular inspections.」
The company continues to address system troubles through analysis of past incidents, sharing recurrence-prevention measures, and regular inspections. - FY2021MitigatedAnnual report
「We are addressing this risk by analyzing the causes of past incidents within the Group, sharing recurrence-prevention measures internally, and conducting regular inspections.」
In response to system troubles, the company explicitly identified analysis of incident causes, sharing of recurrence-prevention measures, and regular inspections. - FY2019First statedAnnual report
「If a system failure occurs, such as a programmed product or service operating differently from intended, confidence in the products and services provided by the Group could decline significantly, potentially affecting the business and performance of the Group.」
For services intended to provide a secure environment, the Group identifies declining confidence caused by unintended operation as a risk.