Providing Online Customer-Service Solutions Using Digital Technology
First written in FY2021-Q1. 6 of 9 entries say "Advanced", first in FY2021-Q2. Latest entry: FY2025.
1 other company's latest entry also says "Restated".
- FY2025RestatedAnnual report
「Digital sales support: outsourced operation of e-commerce sites through fulfillment, inside sales for corporate customers, avatar customer service, outsourced contact center services, and more」
Digital sales support solutions, including online and avatar-based customer service, continue to be offered as part of the service menu for the business sector. - FY2023-Q2RestatedAnnual report
「In addition, as another initiative, the Company worked to further expand adoption of avatar-based online customer service in digital sales support, including reception and guidance services for local governments, against a backdrop of multiple needs including improved productivity and non-face-to-face, contactless services.」
The company continues to expand the adoption of avatar-based online customer service, including for reception and guidance services for local governments, in response to needs for improved productivity and non-face-to-face, contactless service. - FY2023-Q1AdvancedAnnual report
「From the first quarter of the current fiscal year, UsideU, whose importance had increased, has been included in the scope of consolidation.」
UsideU, which specializes in online customer service, was included in the scope of consolidation from the first quarter of the current fiscal year as its importance increased. - FY2022-Q3AdvancedAnnual report
「As another initiative, in avatar-based remote customer service on its digital sales support platform, the Company worked to expand adoption by undertaking reception and guidance services for local governments and avatar concierge services for hotels, against a backdrop of multiple needs including improved productivity and non-face-to-face, contactless services.」
Avatar-based remote customer service was expanded to reception and guidance services for local governments and avatar concierge services at hotels, and the company reported an expansion in its areas of use. - FY2022-Q2AdvancedAnnual report
「As another initiative, the company sought to expand adoption of avatar-based remote customer service on its digital sales support platform, taking on reception and guidance services for local governments and companies and smart property-viewing services for real estate companies in response to multiple needs, including improved productivity and non-face-to-face, contactless service.」
The online customer service solution took concrete form as avatar-based remote customer service, expanding its areas of use through contracts for reception and guidance services for local governments and companies and smart property-viewing services for real estate companies. - FY2021AdvancedAnnual report
「In June 2021, to strengthen its service lineup in digital marketing, our consolidated subsidiary 株式会社ヒト・コミュニケーションズ acquired the shares of 株式会社Moffly, which has strengths in live commerce, and 株式会社UsideU, which has strengths in online customer service, making them subsidiaries.」
The company expanded its platform for providing online customer service solutions by making UsideU, which specializes in online customer service, a subsidiary. - FY2021-Q3AdvancedAnnual report
「The company further expanded the provision of new solutions, including online customer service using digital technology.」
The company expanded the scope of services provided through digital solutions, including online customer service, which it had launched in the previous fiscal year. - FY2021-Q2AdvancedAnnual report
「In response to changes in consumer behavior and working styles, the company strengthened its digital sales support initiatives, centered on support for operating e-commerce sites using e-commerce platforms and inside sales, while expanding the provision of new solutions such as online customer service using digital technology.」
The company expanded the provision of new solutions, including online customer service using digital technology, which it had launched in the previous quarter. - FY2021-Q1First statedAnnual report
「The company also began providing new solutions, including online customer service using digital technology.」
The company first reported the launch of online customer service using digital technology as a new digital sales support solution.