Migration Support to Cloud Editions and Other Versions through the Atlassian Product Migration Consultation Center
First written in FY2021-Q3. 3 of 7 entries say "Advanced", first in FY2021. Latest entry: FY2025.
1 other company's latest entry also says "Restated".
- FY2025RestatedAnnual report
「・Launched a support service exclusively for companies using the Enterprise plan of “Atlassian Cloud,” the SaaS product provided by Atlassian (April 2024) ・Revamped the plan lineup for “Support Plus,” an operational support service accompanying companies using products such as “Confluence” and “Jira” provided by Atlassian (May 2024) ・Expanded the service offering of the cloud managed service “RickCloud” (July 2024)」
The company is reaffirming support for Atlassian Cloud Enterprise, the revamp of Support Plus plans and the expansion of RickCloud services as part of the rollout of cloud-use support. - FY2025-H1RestatedAnnual report
「<Products and Services> ・Expanded the services offered by the cloud-managed service RickCloud (July 2024) ・Renewed the plan menu for “Support Plus,” an operational support service for companies using Atlassian products such as Confluence and Jira (May 2024) ・Launched a support service exclusively for companies using the Enterprise plan of “Atlassian Cloud,” the SaaS product provided by Atlassian (April 2024)」
The company has reiterated the revamp of Support Plus plans and the launch of support services for companies using Atlassian Cloud Enterprise as part of the rollout of cloud-use support, following the previous quarter. - FY2025-Q1AdvancedAnnual report
「・Renewed the plan menu for “Support Plus,” an operational support service for companies using Atlassian products such as Confluence and Jira (May 2024) ・Launched a support service exclusively for companies using the Enterprise plan of “Atlassian Cloud,” the SaaS product provided by Atlassian (April 2024)」
Support for Atlassian product users is being expanded through the revamp of Support Plus plans and the launch of support services for companies using Atlassian Cloud Enterprise. - FY2022-Q3RestatedAnnual report
「We are successively informing customers using our server products about switching to subscription licenses (the Atlassian Cloud or Data Center version) and strengthening our support so that they can continue using Atlassian products.」
The company continues to provide guidance and strengthen support for switching from the server version to the Atlassian Cloud or Data Center version. - FY2022-Q1AdvancedAnnual report
「・Strengthened support to promote use of Atlassian Cloud and launched “Support Plus Pro” (April 2021) Customers have already responded favorably to the more customer-focused support, including support from engineers with Atlassian certifications and the ability to submit inquiries via Slack.」
To promote use of Atlassian Cloud, the company launched “Support Plus Pro” in April 2021, offering support from certified engineers and responding to inquiries via Slack, and is expanding cloud-use support, including after migration. - FY2021AdvancedAnnual report
「Opened the Atlassian Product Migration Consultation Center in October 2020 as a contact point for a free basic assessment service covering migration from server products in response to Atlassian's announcement that it would stop selling licenses for server products. Began providing Support Plus, a support service for cloud products used on Atlassian Cloud, in January 2021.」
In addition to the migration consultation center, the company launched Support Plus for Atlassian Cloud in January 2021, expanding support to cover the period after migration to the cloud. - FY2021-Q3First statedAnnual report
「As part of these efforts, we opened the Atlassian Product Migration Consultation Center on 30 October. The center provides individual consultations on migrating from server products to Atlassian Cloud or Data Center so that customers can continue using Atlassian products safely and with confidence. It has been used by many customers since shortly after opening and has received favorable feedback.」
The company opened the migration consultation center on 30 October and provided individual consultations on migration from server products to Atlassian Cloud or Data Center. It states that many customers used the center shortly after it opened and provided favorable feedback.