Delivering Distinctive Value to Both Client Companies and End Users
First written in FY2016. 3 of 6 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2020: 2 of 8 companies on the "Worse" side.
6 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Rather than focusing solely on more efficient customer support, we will shift toward enhancing CX and UX by allocating resources appropriately through predictive models that make use of the vast data accumulated by our Group and responding proactively to user requests. We will also differentiate ourselves through operations that combine digital transformation with hospitality, including by linking higher NPS to increased LTV (customer lifetime value).」
The company is developing its value proposition for both client companies and end users through proactive responses based on data and predictive models, NPS, LTV, and enhanced CX and UX. - FY2025RestatedAnnual report
「The management philosophy of our Group's services is to solve client companies' problems and eliminate the inconvenience and difficulties experienced by the end users of those services.」
The company reaffirms problem-solving for both client companies and end users as the basic philosophy of its services. - FY2019RestatedAnnual report
「The mission of our Group's services is to solve client companies' problems and eliminate the inconvenience and difficulties experienced by the end users who use them. We also recognise that creating new services ourselves generates differentiated, highly competitive added value.」
The company reaffirms its commitment to solving problems for both client companies and end users and providing added value through unique services. - FY2018RestatedAnnual report
「The distinctive feature of our Group's business is that, rather than simply providing outsourced services to client companies, we plan and deliver services that only our Group can provide, based on the specialist knowledge and expertise accumulated across the industries we serve. In doing so, we contribute to improving customer satisfaction among the end users of client companies and seek to enhance the corporate value of those client companies.」
The company reiterates its commitment to providing value to both end users and client companies through unique services based on specialist knowledge and expertise, rather than simply outsourcing operations. - FY2017AdvancedAnnual report
「As the party that hears customers' voices first-hand and most directly, we have proposed and implemented a range of services for client companies (vertical expansion). By providing the services we develop with consistent quality, we are also promoting their adoption by new client companies (horizontal expansion).」
The company explicitly describes vertical and horizontal expansion: extending services to existing clients while promoting their adoption by new clients. - FY2016First statedAnnual report
「The distinctive feature of our Group's business is that, rather than simply providing outsourced services to client companies, we plan and deliver services that only our Group can provide, based on the specialist knowledge and expertise accumulated across the industries we serve. In doing so, we contribute to improving customer satisfaction among the end users of client companies and seek to enhance the corporate value of those client companies.」
The company seeks to improve end-user satisfaction and the corporate value of client companies through unique services based on specialist knowledge and expertise, rather than simply outsourcing operations.