Development and Enhancement of Support Chatbot Features
First written in FY2017. 23 of 26 entries say "Restated". Latest entry: FY2026.
1 other company's latest entry also says "Restated".
- FY2026RestatedAnnual report
「It is also integrated with generative AI and can automatically draft responses.」
The Company continues to provide Support Chatbot’s function for automatically drafting responses through integration with generative AI. - 2026-08-06AdvancedEarnings presentation
「Development of a “voice AI agent” to replace telephone inquiries」
The company indicated the development of voice-based inquiry handling as an expansion of its support chatbot offering. - FY2025RestatedAnnual report
「It is also integrated with generative AI and can automatically draft responses.」
The Company continues to provide Support Chatbot with a function that automatically drafts responses to inquiries through integration with generative AI. - FY2024-Q3RestatedAnnual report
「The Company has focused on improving the quality of “Support Chatbot,” an AI-powered service for automating customer support operations, and promoting its sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2024-Q2RestatedAnnual report
「The Company has focused on improving the quality of “Support Chatbot,” an AI-powered service for automating customer support operations, and promoting its sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2024-Q1RestatedAnnual report
「The Company has focused on improving the quality of its SaaS marketing support services “User Insight” and “Social Insight,” as well as “Support Chatbot,” an AI-powered service for automating customer support operations, and promoting their sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. No completion of new functions or performance metrics has been indicated. - FY2023AdvancedAnnual report
「It is also integrated with generative AI, enabling it to automatically draft responses.」
For Support Chatbot, the Company specifically describes a function that automatically drafts responses to inquiries through integration with generative AI. - FY2023-Q3RestatedAnnual report
「The Company has focused on improving the quality of its SaaS marketing support services “User Insight” and “Social Insight,” as well as “Support Chatbot,” an AI-powered service for automating customer support operations, and promoting their sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. No completion of new functions or performance metrics has been indicated. - FY2022-Q3RestatedAnnual report
「The Company has focused on improving the quality of “Support Chatbot,” a service for automating customer support operations using artificial intelligence, and promoting its sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2022-Q1RestatedAnnual report
「Against this backdrop, we have focused on improving the quality of our core marketing support services, User Insight and Social Insight, together with Support Chatbot, a service that uses artificial intelligence to automate customer support operations, and on promoting their sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2021RestatedAnnual report
「Support Chatbot is an operations assistance tool specializing in handling inquiries from inside and outside the company. It can automate some tasks previously handled entirely by people by telephone or email.」
The Company continues to provide Support Chatbot as a tool for automating inquiry handling. - FY2021-Q3RestatedAnnual report
「Against this backdrop, we have focused on improving the quality of our core marketing support services, User Insight and Social Insight, together with Support Chatbot, a service that uses artificial intelligence to automate customer support operations, and on promoting their sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. No completion of new functions or performance metrics has been indicated. - FY2021-Q2RestatedAnnual report
「Against this backdrop, we have focused on improving the quality of our core marketing support services, User Insight and Social Insight, together with Support Chatbot, a service that uses artificial intelligence to automate customer support operations, and on promoting their sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. No completion of new functions or performance metrics has been indicated. - FY2021-Q1RestatedAnnual report
「Against this backdrop, we have focused on improving the quality of our core marketing support services, User Insight and Social Insight, together with Support Chatbot, a service that uses artificial intelligence to automate customer support operations, and on promoting their sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. No completion of new functions or performance metrics has been indicated. - FY2020RestatedAnnual report
「Support Chatbot is an operations assistance tool specializing in handling inquiries from inside and outside the company. It can automate some tasks previously handled entirely by people by telephone or email.」
The Company continues to provide Support Chatbot as a tool for automating inquiry handling. - FY2020-Q3RestatedAnnual report
「The Company has focused on improving the quality of “Support Chatbot,” a service for automating customer support operations using artificial intelligence, and promoting its sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2020-Q2RestatedAnnual report
「The Company has focused on improving the quality of “Support Chatbot,” a service for automating customer support operations using artificial intelligence, and promoting its sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2020-Q1RestatedAnnual report
「The Company has focused on improving the quality of “Support Chatbot” and promoting its sales.」
The Company continues to improve the quality of Support Chatbot and promote its sales. - FY2019-Q3RestatedAnnual report
「Enhancement of “Support Chatbot,” a solution promoting work-style reform」
The Company continues to enhance Support Chatbot’s functionality. - FY2019-Q2RestatedAnnual report
「Enhancement of “Support Chatbot,” a solution promoting work-style reform」
The Company continues to enhance Support Chatbot’s functionality. - FY2019-Q1RestatedAnnual report
「Enhancement of “Support Chatbot,” a solution promoting work-style reform」
The Company continues to enhance Support Chatbot’s functionality. - FY2018RestatedAnnual report
「Automation of corporate reception services, including Support Chatbot and customer support (chatbots)」
The Company continues to position Support Chatbot as one of its areas for utilizing AI. - FY2018-Q3RestatedAnnual report
「Enhancement of “Support Chatbot,” a solution promoting work-style reform」
The Company continues to enhance Support Chatbot’s functionality. - FY2018-Q2RestatedAnnual report
「Enhancement of “Support Chatbot” functionality」
The Company continues to enhance Support Chatbot’s functionality. - FY2018-Q1RestatedAnnual report
「Enhancement of the new “Support Chatbot” service」
The Company continues to enhance Support Chatbot’s functionality. - FY2017First statedAnnual report
「Support Chatbot is an artificial intelligence-powered system supporting support operations. It specializes in customer support operations at call centers and other facilities, as well as internal help desk operations. Its distinguishing feature is that response accuracy improves through an automatic learning function powered by artificial intelligence as conversation logs accumulate.」
The Company provides an AI-powered support operations assistance system as a new service, with automatic learning based on accumulated conversation logs as one of its functional features.