Integration between LINE Customer Connect and Salesforce Service Cloud
First written in FY2018-Q2. 4 of 7 entries say "Advanced", first in FY2019-Q1. Latest entry: FY2021-Q2.
No other company in this theme has enough history to compare yet.
- FY2021-Q2AdvancedAnnual report
「June 2020 ・Launched OMLINE-I, a support service integrating LINE with Salesforce Service Cloud, on Salesforce’s AppExchange marketplace. OMLINE-I has been offered as a cloud service since March 2018.」
Launched OMLINE-I, a service integrating LINE with Salesforce Service Cloud, on Salesforce AppExchange. - FY2020AdvancedAnnual report
「It was announced that LINE Corporation, based in Shinjuku-ku, Tokyo, had adopted OMLINE-I as the customer support system for 5 LINE services and as the support system for LINE Help in Taiwan.」
In the LINE-related customer support field, OMLINE-I was adopted for 5 LINE services and LINE Help in Taiwan. - FY2019-Q3AdvancedAnnual report
「It was announced that Omnichannel LINK for LINE, operated by Sony Network Communications Inc.'s So-net internet connectivity service, had been adopted and put into operation in September 2018.」
It newly reports that So-net adopted the integration service for LINE and Salesforce Service Cloud and began operating it in September 2018. - FY2019-Q2RestatedAnnual report
「Omnichannel LINK for LINE Customer Connect, launched for sale in April 2018, was adopted as the customer service system for LINEPay, the mobile payment service of LINE Pay Corporation, based in Shinjuku-ku, Tokyo, whose representative director and president is Ko Eiju (高 永受).」
It reiterates the adoption by LINE Pay of the integration service for LINE Customer Connect and Salesforce Service Cloud. - FY2019-Q1AdvancedAnnual report
「The company began providing Omnichannel LINK for LINE Customer Connect, which integrates Salesforce Service Cloud with LINE Customer Connect.」
It began providing the previously announced integration solution for LINE Customer Connect and Salesforce Service Cloud, which was also adopted as the customer service system for LINE Pay. - FY2018-Q3RestatedAnnual report
「July 2017: The company announced a customer support solution that integrates LINE Customer Connect, LINE Corporation's corporate customer support service using LINE, with Salesforce Service Cloud, the customer support solution provided by Salesforce.com, Inc. The solution enables live operator chat support through LINE.」
It reiterates the announcement of a live operator chat support solution integrating LINE Customer Connect and Salesforce Service Cloud. - FY2018-Q2First statedAnnual report
「July 2017: The company announced a customer support solution that integrates LINE Customer Connect, LINE Corporation's corporate customer support service using LINE, with Salesforce Service Cloud, the customer support solution provided by Salesforce.com, Inc. The solution enables live operator chat support through LINE.」
It announced a solution integrating LINE Customer Connect and Salesforce Service Cloud to enable live operator chat support through LINE.