Strengthening the Support Framework
First written in FY2016. 7 of 18 entries say "Restated". Latest entry: FY2026.
25 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In March, the company also opened the Shalom Security & AI Support Office on the second floor of the building housing its head office and made investments to support stable system operation and improve customer convenience.」
In March 2026, the company opened a Security & AI Support Office and put in place a specific structure for customer support and stable system operation. - FY2026-H1MitigatedAnnual report
「Under these circumstances, the Group recorded operating income, as the stable operation of Shalom FOREVER, released in the previous fiscal year, successfully reduced server and support costs.」
The stable operation of Shalom FOREVER was reported to have reduced server and customer support costs, which had previously been ongoing issues. - FY2025Postponement of measures to contain customer support costsAnnual report
「The delay in the release of the new product compared with the original plan postponed measures to contain cloud service operating costs and customer support costs, resulting in an operating loss.」
The delay in the release of Shalom FOREVER postponed measures to contain cloud operating costs and customer support costs, contributing to the operating loss. - FY2025-H1Increase in customer support costsAnnual report
「However, higher operating costs for the cloud service developed in the previous fiscal year and higher customer support costs resulted in an operating loss.」
The increase in customer support costs was cited as a factor contributing to the operating loss. - FY2023-Q1RestatedAnnual report
「In this environment, the group actively used online seminars and remote meetings to support customers in improving operational efficiency and creating added value, and worked to further enhance customer satisfaction.」
The company continues its efforts to support customers and improve customer satisfaction using online seminars and remote meetings. - FY2022RestatedAnnual report
「In this environment, the group actively used online seminars and remote meetings to support customers in improving operational efficiency and creating added value, and worked to further enhance customer satisfaction.」
The company continues its efforts to support customers and improve customer satisfaction using online seminars and remote meetings. - FY2022-Q3RestatedAnnual report
「In this environment, the group actively used online seminars and remote meetings to support customers in improving operational efficiency and creating added value, and worked to further enhance customer satisfaction.」
The company continues to provide customer support and services using online seminars and remote meetings. - FY2022-Q1AdvancedAnnual report
「In this environment, the group actively used online seminars and remote meetings to support customers in improving operational efficiency and creating added value, and worked to further enhance customer satisfaction.」
The company proceeded with initiatives to actively use remote meetings in addition to online seminars for customer support and sales activities. - FY2021-Q1AdvancedAnnual report
「In this environment, the company held online follow-up briefings and various seminars for Shalom products, while taking steps to strengthen promotional activities using its website.」
As restrictions were placed on in-person events, the company held online follow-up briefings and seminars for Shalom products and developed specific methods of engaging with customers. - FY2020RestatedAnnual report
「We will continue to provide integrated services across all areas, from implementation consulting and systems development to data management and operational support, in response to customer needs.」
The company continues to provide integrated services from implementation consulting and systems development through data management and operational support. - FY2019-Q3RestatedAnnual report
「Meanwhile, cost of sales and selling, general and administrative expenses increased year on year due to an increase in personnel and the expansion of the service delivery structure in connection with efforts to strengthen sales activities for corporate customers.」
The company continues to strengthen its workforce and expand its service delivery structure. - FY2019-Q1AdvancedAnnual report
「Meanwhile, cost of sales and selling, general and administrative expenses increased year on year due to an increase in personnel and the expansion of the service delivery structure in connection with efforts to strengthen sales activities for corporate customers.」
The company expanded its service delivery structure alongside increasing its headcount. - FY2018RestatedAnnual report
「In this environment, it is essential to secure and develop talented personnel with expertise in a wide range of areas, including systems development, customer support, sales and administration.」
Securing and developing specialized personnel, including customer support staff, remains an ongoing challenge in the service delivery structure. - FY2018-Q1AdvancedAnnual report
「Meanwhile, selling, general and administrative expenses and other costs increased as a result of strengthening sales activities for corporations and expanding the service delivery structure, causing costs to rise year on year.」
The filing explicitly states that the service delivery structure was expanded in connection with efforts to strengthen sales to corporate customers. - FY2017RestatedAnnual report
「Enhance the support function and establish a structure for responding to customers promptly and appropriately」
Enhancing the support function to improve the timeliness and appropriateness of customer responses continues to be identified as an issue and an initiative. - FY2016First statedAnnual report
「We will focus on strengthening the support structure by introducing systems to accumulate information such as user inquiries, using outsourcing, and recruiting personnel with the relevant skills through a range of recruitment activities, among other measures.」
In response to the increase in inquiries accompanying user growth, the Company identifies an information-accumulation system, outsourcing, recruitment and in-house study sessions as measures.