Medium-Term Management Plan for the Fiscal Years Ending March 2021 through March 2023 and ¥2.8 Billion Net Sales Target
First written in FY2020. 4 of 12 entries say "Restated". Latest entry: FY2024-Q1.
The whole theme swung hardest in 2021: 17 of 77 companies on the "Worse" side.
- FY2024-Q1ReframedAnnual report
「Based on the medium-term management plan announced on 10 May 2023 (fiscal years ending March 2024 to March 2026), we intend to implement the following 2 growth strategies: ① stable growth of "@nyplace" and ② accelerated growth of our proprietary services.」
The focus of the plan has shifted from the previous medium-term management plan covering the fiscal years ending March 2021 to March 2023 to 2 growth strategies under the new medium-term management plan covering the fiscal years ending March 2024 to March 2026. - FY2023Results of previous medium-term management plan finalized and AI strategy postponedAnnual report
「Growth Strategy 2: Release of a new call center solution using AI technology The strategy called for the development and release of a new call center solution making full use of AI technology, based on the recent trend toward automation. As the service was further specified, the company changed the development scope to expand functions and content that better addressed market needs. It also tightened testing requirements after production to strengthen quality, and consequently changed the release timing to summer 2023.」
Under the previous medium-term management plan, the new services and functions under Growth Strategy 1 and GROWCE under Growth Strategy 3 progressed to the delivery stage, while the release of the new AI call center solution under Growth Strategy 2 was changed to summer 2023 due to changes in the development scope and quality enhancements. - FY2023-Q3RestatedAnnual report
「Against this backdrop, during the cumulative third quarter under review, the company continued to focus on proposals to migrate systems from on-premises to cloud-based platforms and to switch from other providers to the company, while working to expand sales, mainly of “@nyplace (Anyplace),” “COLLABOS PHONE (Collabos Phone)” and new services such as “GROWCE (Growth),” based on the medium-term management plan announced on 12 May 2020 for the fiscal years ending March 2021 through March 2023.」
The company continues to expand services, including GROWCE, and propose cloud migration based on the medium-term management plan for FY2021–FY2023. - FY2023-Q1RestatedAnnual report
「Under these conditions, the company is making front-loaded development investments, including staff training and strengthening development capabilities, based on the medium-term management plan for FY2021–FY2023 announced on 12 May 2020.」
Based on the medium-term management plan for FY2021–FY2023, the company continues to make front-loaded development investments, including staff training and strengthening development capabilities. This disclosure presents no changes to quantitative targets or new milestones. - FY2022Progress under Growth Strategies 1 and 3 and postponement of Growth Strategy 2Annual report
「As the company further specified the service relative to the original development plan, it changed the development scope to expand functions and content that better addressed market needs. It also raised the testing level after production to strengthen quality. Because additional human resources were therefore required, the release was changed to summer 2023.」
Under Growth Strategy 1 of the medium-term management plan, development of Challbo, CollasQ and the SMS function was completed, while Growth Strategy 3 culminated in the release of GROWCE. Meanwhile, the release of the new AI call center solution under Growth Strategy 2 was changed to summer 2023 due to changes in the development scope, quality enhancements and the need to reinforce human resources. - FY2022-Q3AdvancedAnnual report
「In December of the same year, as part of the strategy in the aforementioned medium-term management plan, we released “GROWCE,” an integrated CRM marketing system that analyzes data collected by call centers and uses it for marketing, thereby advancing our entry into the marketing business.」
Based on the medium-term management plan for FY2021–FY2023, the company released GROWCE in December 2021 as a means of entering the marketing business. The growth strategy gained a concrete record of service delivery. - FY2022-Q2AdvancedAnnual report
「Under these conditions, the company continued development of intelligent systems for next-generation call center systems based on its medium-term management plan for FY2021–FY2023, making front-loaded development investments, including staff training and strengthening development capabilities. As a result, sales for the six months ended the second quarter were ¥1,173.933 million, up 15.3% year on year.」
The company continued development and investment in human resources under the medium-term management plan for FY2021–FY2023, and sales for the six months ended the second quarter were ¥1,173.933 million, up 15.3% year on year. - FY2021AdvancedAnnual report
「The main quantitative targets of the company’s three-year medium-term management plan were as follows: FY2021 (target): sales of ¥2.1 billion; FY2022 (target): sales of ¥2.4 billion; FY2023 (target): sales of ¥2.8 billion. Sales for the fiscal year were ¥2,102.253 million, up 4.1% from the previous fiscal year.」
Against the ¥2.1 billion sales target for FY2021, the first year of the medium-term management plan, actual sales were ¥2,102.253 million. The overall plan continues through FY2023. - FY2021-Q3RestatedAnnual report
「Under these conditions, the company is pursuing the following three growth strategies based on the medium-term management plan for FY2021–FY2023 disclosed on 12 May 2020: (Growth Strategy 1) additional development of new IT solutions for existing services; (Growth Strategy 2) release of new call center solutions using AI technology; and (Growth Strategy 3) entry into the marketing business using data collected by call centers.」
The company continues to pursue the medium-term management plan for FY2021–FY2023 and its three growth strategies. - FY2021-Q2AdvancedAnnual report
「As part of the progress under these growth strategies, on 2 July 2020 the company renovated the customer settings screen and made other changes to its “COLLABOS PHONE” softphone service under Growth Strategy 2, releasing 6 new functions. On 29 October 2020, it completed development under Growth Strategy 1 and released two new services, the chatbot and live-chat service “Challbo (チャルボ)” and the FAQ service “CollasQ (コラスク),” which can integrate with chatbots and other systems, as well as an SMS transmission function as a new feature of “COLLABOS PHONE.”」
Under Growth Strategy 2 of the medium-term management plan, the company released 6 functions, while under Growth Strategy 1 it completed development and released new services and features. The disclosure shows concrete progress against the plan. - FY2021-Q1RestatedAnnual report
「In recent years, the company has been developing intelligent systems for next-generation call center systems in anticipation of future demand for more advanced systems. On 12 May 2020, it disclosed a medium-term management plan for FY2021–FY2023, identifying the following three initiatives, including front-loaded development investment, as its growth strategy for the next three years.」
The company continues to pursue the medium-term management plan for FY2021–FY2023 and its three growth strategies related to next-generation call center systems. - FY2020First statedAnnual report
「The company formulated and announced in May 2020 a medium-term management plan covering the three fiscal years from FY2021 through FY2023. Its main quantitative targets were as follows: FY2021 (target): sales of ¥2.1 billion; FY2022 (target): sales of ¥2.4 billion; FY2023 (target): sales of ¥2.8 billion.」
The company first presented a medium-term management plan covering the three years from FY2021 through FY2023, setting annual sales targets of ¥2.1 billion, ¥2.4 billion and ¥2.8 billion. Its growth strategy included adding new IT solutions to existing services, developing AI-enabled solutions and entering the data-driven marketing business.