Expanding repeat clients and building recurring revenue
First written in FY2016-Q3. 4 of 9 entries say "Restated". Latest entry: FY2025-H1.
The whole theme swung hardest in 2024: 1 of 12 companies on the "Worse" side.
11 other companies' latest entry also says "Advanced".
- FY2025-H1AdvancedAnnual report
「We are also working to raise average spending per customer through cross-selling by strengthening the database linking sales customers across our businesses.」
To deepen relationships with existing customers and build recurring revenue, it is advancing the integration of customer data across businesses and raising average customer spending through cross-selling. - FY2024AdvancedAnnual report
「This was due to an increase in the number of ordering companies as newly recruited personnel became fully productive, as well as higher order rates resulting from initiatives to raise rates.」
It demonstrates the results of expanding the number of ordering companies and order rates through the account-sales structure, the increased productivity of recruited personnel, and initiatives to raise rates. - FY2024-Q1RestatedAnnual report
「By continuously improving functions in line with customer needs, we sought to generate upselling from existing customers and lower the churn rate.」
Regarding continued use by existing customers and the shift toward recurring revenue, it reconfirms the initiatives to generate upselling and lower churn through functional improvements. - FY2022RestatedAnnual report
「GMV, revenue, and gross profit performed steadily, supported by new customer acquisition through continued investment in web advertising and improvements in retention rates and rates for existing customers.」
It reconfirms the policy of expanding transaction value and gross profit by acquiring new customers and raising retention rates and rates for existing customers. - FY2021RestatedAnnual report
「In particular, by making effective use of platform assets such as clients and cloud workers registered on CrowdWorks, we aim to maximize GMV while strengthening support for matching in high-caliber talent fields, including engineers, and in administrative and assistant fields, thereby raising rates and improving contract retention.」
It reconfirms the policy of using platform assets and matching support to raise rates and improve contract retention. - FY2019Explicit improvement in ordering and retention ratesAnnual report
「We aim to improve ordering and retention rates by strengthening client support functions and refining the ordering experience after service registration.」
Regarding repeat usage and the shift toward recurring revenue, it explicitly sets out improvements in ordering and retention rates through client support. - FY2017RestatedAnnual report
「More than 206,000 companies, as of September 2017, have used the service as clients (ordering parties), and approximately half of the clients that have placed an order once continue to use the service.」
It reconfirms that, as the client base expands, approximately half of clients that have placed an order once continue to use the service. - FY2016AdvancedAnnual report
「We define a client that has posted work at least twice on CrowdWorks as a continuing client.」
It states that approximately half of clients that have placed an order once continue to use the service, providing a specific indication of progress in repeat usage. - FY2016-Q3First statedAnnual report
「In the enterprise services business, continued strengthening of the business foundation has increased stable orders from repeat clients, further advancing the shift toward recurring revenue.」
It indicates a direction of strengthening the enterprise services business foundation and expanding repeat orders and recurring revenue.