Product Defects and Malfunctions and the Risk of Declining Customer Confidence
First written in FY2016. 2 of 5 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2025: 9 of 27 companies on the "Worse" side.
15 other companies' latest entry also says "Mitigated".
- FY2023MitigatedAnnual report
「When a defect occurs, it is recognized as an issue at the quality liaison meeting, the defect mechanism is thoroughly analyzed, the findings are incorporated into the process where the defect occurred and horizontally deployed to similar processes, and efforts are made to reduce the risk of recurrence and prevent occurrence.」
The response to quality defects has been specified in detail, from the quality liaison meeting and root-cause analysis through incorporation into the affected process and horizontal deployment to similar processes. - FY2021MitigatedAnnual report
「When a defect occurs, it is recognized as an issue at the quality liaison meeting, the defect mechanism is thoroughly analyzed, and the findings are incorporated into the manufacturing process to reduce the risk of defects.」
The response procedure for product-defect risks has been specified as a quality liaison meeting, root-cause analysis, and incorporation of the findings into the manufacturing process. - FY2019RestatedAnnual report
「However, there is no guarantee that defects or malfunctions will not occur in any of our products.」
The disclosure continues to identify product defects and malfunctions, claims for damages, and declining customer confidence as risks alongside quality control under ISO9001. - FY2018RestatedAnnual report
「As part of our quality-control efforts, our group has obtained ISO9001 certification and works to ensure product quality. However, there is no guarantee that defects or malfunctions will not occur in any of our products.」
The disclosure continues to address quality control based on ISO9001 and the possibility of product defects and malfunctions. - FY2016First statedAnnual report
「As part of our quality-control efforts, our group has obtained ISO9001 certification and works to ensure product quality. However, there is no guarantee that defects or malfunctions will not occur in any of our products.」
The disclosure describes quality control through ISO9001 while identifying the possibility of defects, malfunctions, claims for damages, and declining confidence as risks.