Expansion into natural language processing, drug discovery, and multilingual communication
First written in FY2016. 6 of 14 entries say "Advanced", first in FY2016-Q3. Latest entry: FY2021-Q3.
No other company in this theme has enough history to compare yet.
- FY2021-Q3Revenue growth from promotional activitiesAnnual report
「Revenue increased through customer acquisition activities conducted via web seminars and trade show exhibitions, as well as distributor sales by systems integrators and software vendors.」
The company reported increased sales of its natural language processing and AI solutions through webinars, trade shows, and agency sales via systems integrators and software vendors. - FY2021-Q1AdvancedAnnual report
「In addition to its 2 proprietary core systems, QuickQA, an automated response system supporting inquiry response operations inside and outside companies, and QuickSummary, which summarizes and classifies a wide range of text from conversational language to books, AI2 provides services including a speech recognition engine and various services associated with AI training to customers seeking to automate, improve the efficiency of and enhance their operations.」
Applications of natural language processing and AI have expanded beyond inquiry response and document summarization and classification to speech recognition and AI training-related services. - FY2020-Q3AdvancedAnnual report
「AI2 provides AI solutions using proprietary natural language analysis technology to customers seeking to automate, improve the efficiency of, and enhance operations, including contact center and help desk services. It is working to expand sales of its in-house solutions, including the automated response system QuickQA, which supports inquiries from within and outside companies; AI Human Resources and General Affairs, which incorporates approximately 7,500 sets of Q&A templates tailored to corporate human resources and general affairs departments into QuickQA; and QuickSummary, which summarizes and classifies a wide range of text, from conversations to books. Customer acquisition activities include webinars on applications and case studies, while sales are also being expanded through agency sales by systems integrators and software vendors.」
Applications of natural language processing technology have taken concrete shape beyond contact centers and help desks in the form of "AI Human Resources and General Affairs" for human resources and general affairs departments. - FY2020-Q1RestatedAnnual report
「In AI2, we provide AI solutions using proprietary natural language analysis technology to customers seeking to automate, streamline and enhance operations, including contact center and help desk operations. We are working to expand sales of our proprietary solutions, including the automated response system QuickQA, which supports inquiry responses inside and outside companies, and QuickSummary, which summarizes and classifies a wide range of texts from conversational passages to books, through customer acquisition activities such as seminars introducing use cases and through agency sales by system integrators and software vendors.」
The company continued offering QuickSummary, an AI solution covering document summarization and classification, and expanded sales through seminars and agency channels. - FY2019-Q2Addition of a distributor sales policyAnnual report
「AI2 provides AI solutions using proprietary natural language processing technologies to customers seeking to automate, improve the efficiency of and enhance their operations, including contact center and help desk operations. We promoted proprietary solutions such as Quick QA, an automated response system supporting inquiry response operations inside and outside companies, and Quick Summary, which summarizes a wide range of documents from conversational text to books, by holding seminars and exhibiting at trade shows. Going forward, we will also work to expand distributor sales through systems integrators and software vendors.」
The company indicated plans to expand applications of natural language processing technology and sales of its own solutions, as well as agency sales through systems integrators and software vendors. - FY2019-Q1AdvancedAnnual report
「In AI2, the company provides AI solutions using proprietary natural language analysis technology to customers seeking to automate, streamline and enhance operations, including contact center and help desk operations. It sought to expand sales of its proprietary solutions, including the automated response system "Quick QA," which supports responses to inquiries from inside and outside companies, and "Quick Summary," which summarises a wide range of documents, from conversational text to books, by holding seminars and other events.」
Applications of natural language processing technology have taken concrete shape beyond contact centers and help desks in the form of the "Quick Summary" document summarization service, and sales expansion activities are also under way. - FY2018-Q3RestatedAnnual report
「We are working to expand sales of QuickQA for 総務・人事, an automated response system launched in April for corporate general affairs and human resources departments, which supports inquiry-response operations using artificial intelligence (AI) and Q&A templates.」
The company continued expanding sales of QuickQA for General Affairs and Human Resources after its launch. - FY2018RestatedAnnual report
「AI２ provides AI solutions using proprietary natural language processing technology to customers seeking to automate, improve the efficiency of, and enhance their contact-center and help-desk operations.」
The company continued developing services that apply natural language processing technology to contact-center and help-desk automation and related areas. - FY2018-Q1AdvancedAnnual report
「AI２ provides AI solutions using proprietary natural language processing technology to customers seeking to automate, improve the efficiency of, and enhance their contact-center and help-desk operations. In April this year, it began selling "QuickQA for General Affairs and Human Resources," an automated response system that supports inquiry-response operations using artificial intelligence (AI) and Q&A templates for corporate general affairs and human resources departments. It is also working with MEDIA DO Co.,Ltd. to commercialize an AI automated summarization service covering e-books, newspaper articles, news, other web content, and text-based information generally.」
Applications of natural language processing and AI have expanded beyond contact centers and help desks to automated responses for general affairs and human resources and automated summarization of text-based information. - FY2017AdvancedAnnual report
「Our subsidiary, 株式会社エーアイスクエア, opened the "RPA (Robotic Process Automation) Center," a hybrid contact center combining AI based on proprietary natural language processing technology with human operators, in October last year (2016), and provides services to customers seeking to automate, improve the efficiency of, and enhance their contact-center operations. In addition, エーアイスクエア began working with 株式会社トランスネット to automate and enhance its system help-desk operations using AI. It also entered into a capital and business alliance with MEDIA DO Co.,Ltd. and will jointly develop an AI text summarization business covering e-books, newspaper articles, news, other web content, and text-based information generally.」
While continuing to provide RPA Center services, the company expanded its applications to AI-enabled system help desks and an AI text summarization business with MEDIA DO Co.,Ltd. - FY2017-Q1RestatedAnnual report
「At its subsidiary AI Square Co., Ltd., the company opened the RPA (robotic process automation) center, an AI-and-human hybrid contact center using proprietary natural language analysis technology, in October 2016. It began providing services to customers seeking to automate, improve the efficiency of and enhance contact center operations, while also pursuing sales activities to acquire new customers.」
The company continued providing RPA Center services and conducting sales activities using natural language processing and AI. - FY2016-Q4RestatedAnnual report
「In addition, the company's subsidiary 株式会社エーアイスクエア opened an "RPA (Robotic Process Automation) Center" in October last year. The center is a hybrid contact center combining AI, which uses proprietary natural language analysis technology, with human operators. It began providing services to customers seeking to automate, streamline and enhance contact center operations, while also promoting sales activities to acquire new customers.」
The company continued providing services through the RPA Center and pursued sales activities to acquire new customers. - FY2016-Q3AdvancedAnnual report
「Our wholly owned subsidiary, 株式会社エーアイスクエア, opened the "RPA (Robotic Process Automation) Center," a hybrid contact center combining AI based on proprietary natural language processing technology with human operators, in October this year, and began providing services to customers seeking to automate, improve the efficiency of, and enhance their contact-center operations.」
The company made concrete progress by opening an RPA Center using natural language processing technology in October this year and beginning services for customers. - FY2016First statedAnnual report
「In addition to developing the foundation for services that improve call-center efficiency using proprietary natural language processing technology, we began collaborating on drug discovery using artificial intelligence and on enabling multilingual communication through machine learning.」
The company identified call-center efficiency, drug discovery, and multilingual communication as AI applications, and began developing the underlying platform and collaborating with partners.