Adding insurance BPO and contact center operations to the business scope
First written in FY2017-Q1. 14 of 21 entries say "Restated". Latest entry: FY2025.
0 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「Revenue in the outsourcing business increased due to an increase in orders related to the flat-rate tax reduction and solid performance at subsidiaries.」
Orders related to the flat-rate tax reduction increased in the outsourcing business, indicating new order wins in the existing BPO, contact center and other operations. - FY2025-H1AdvancedAnnual report
「Revenue increased in the outsourcing business due to an increase in orders related to the flat-rate tax reduction and solid performance at subsidiaries, but profit declined because the company expanded investment in human capital and other areas.」
Orders related to the flat-rate tax reduction increased in the BPO and outsourcing operations, indicating new order wins in the existing business areas. - FY2024-Q3RestatedAnnual report
「In the outsourcing business, including subsidiaries, COVID-19-related special demand that had substantially boosted operating profit in the previous fiscal year came to an end. Consequently, although revenue remained at the same level, profit declined.」
In the outsourcing operations, including BPO and contact center services, revenue has remained at the same level while profit continues to decline as COVID-19-related special demand has come to an end. - FY2024-Q2RestatedAnnual report
「In the outsourcing business, including subsidiaries, COVID-19-related special demand that had substantially boosted operating profit in the previous fiscal year came to an end. Consequently, although revenue remained at almost the same level, profit declined. As a result, net sales for the first half of the current consolidated fiscal year were ¥2,037.954 million, up 0.4% year on year, and operating profit was ¥49.299 million, down 43.9%.」
In the outsourcing operations, including BPO and contact center services, the decline in profit resulting from the end of COVID-19-related special demand continued from the first quarter. - FY2024-Q1The end of COVID-19-related special demandAnnual report
「In the outsourcing business, including subsidiaries, COVID-19-related special demand that had substantially boosted operating profit in the previous fiscal year came to an end. Consequently, although revenue remained at almost the same level, profit declined. As a result, net sales for the first quarter of the current consolidated fiscal year were ¥1,015.740 million, up 0.3% year on year, and operating profit was ¥16.020 million, down 63.7%.」
While revenue in the BPO, contact center and other outsourcing operations was virtually flat, up 0.3% year on year, operating profit fell 63.7% as COVID-19-related special demand came to an end. - FY2023AdvancedAnnual report
「In the outsourcing business, revenue and profit continued to perform steadily, supported by the acquisition of new projects and solid orders from major customers for contact center services, while subsidiaries saw an increase in medical insurance claims related to COVID-19, mainly in the first half. As a result, net sales for the fiscal year were ¥4,201.756 million, up 4.9% year on year, and operating profit was ¥190.450 million, up 33.0%.」
The outsourcing business posted higher revenue and profit, supported by new projects, contact center services and medical insurance claims handled by subsidiaries. - FY2023-Q3RestatedAnnual report
「In the Outsourcing Business, orders for new projects and contact center services from major customers progressed steadily. At subsidiaries, revenue and profit both progressed smoothly as claims for medical insurance related to COVID-19 and other claims increased, primarily during the first half.」
Existing BPO and outsourcing operations, including contact center services and medical insurance claims handled by subsidiaries, continue to contribute to performance. - FY2023-Q2RestatedAnnual report
「In the Outsourcing Business, orders for new projects and contact center services from major customers progressed steadily. At subsidiaries, revenue and profit both progressed smoothly as claims for medical insurance related to COVID-19 and other claims increased.」
New projects, contact center services from major customers and medical insurance claims at subsidiaries continued to contribute to results in the existing BPO and contact center business areas. - FY2023-Q1AdvancedAnnual report
「In the Outsourcing Business, the Company increased revenue through continued growth in orders. At subsidiaries, revenue and profit both progressed smoothly as claims for medical insurance related to COVID-19 and other claims increased.」
The filing states that medical insurance claims related to COVID-19 and other claims increased in the insurance BPO area, resulting in steady revenue and profit at subsidiaries. - FY2022RestatedAnnual report
「In the Outsourcing Business, on-site BPO services, including COVID-19 vaccination projects, progressed strongly, and improvements in the cost structure advanced smoothly. Orders for contact center services and other services from major customers also continued to contribute to results.」
The business portfolio, including BPO services such as vaccination projects and contact center services, continues. - FY2022-Q3RestatedAnnual report
「In the Outsourcing Business, on-site BPO services, including COVID-19 vaccination projects, progressed strongly. Orders for contact center services and other services from major customers also continued to contribute to results.」
The strong performance of BPO services, including vaccination projects, and the contribution from orders for contact center services from major customers continue to be reported. - FY2022-Q2AdvancedAnnual report
「In addition to the strong performance of BPO services, including further growth in orders for COVID-19 vaccination projects, orders for contact center services from major customers also progressed smoothly.」
In the existing BPO and contact center areas, orders for vaccination projects increased further, and orders for contact center services from major customers also progressed smoothly. - FY2022-Q1RestatedAnnual report
「Orders for contact center services and product services from major customers progressed strongly.」
Contact center services, part of the business portfolio following the addition of アイカム as a subsidiary, continued, and orders from major customers were strong. - FY2021RestatedAnnual report
「Contact Center Services. As a call center service, we provide a diverse range of services in response to customer requests, covering both inbound and outbound operations.」
The service portfolio of the Outsourcing Business, including contact center services, continues. - FY2020RestatedAnnual report
「Contact Center Services. As a call center service, we provide a diverse range of services in response to customer requests, covering both inbound and outbound operations.」
The service portfolio of the Outsourcing Business, including contact center operations, continues. - FY2019RestatedAnnual report
「Contact Center. As a call center service, we provide a diverse range of services in response to customer requests, covering both inbound and outbound operations.」
Contact center operations, added through the addition of アイカム as a subsidiary, continue as part of the service portfolio of the Outsourcing Business. - FY2018RestatedAnnual report
「Contact Center. As a call center service, we provide a diverse range of services in response to customer requests, covering both inbound and outbound operations.」
Contact center operations, added through the addition of アイカム as a subsidiary, continue as part of the business portfolio in the Outsourcing area. - FY2017RestatedAnnual report
「The Group, comprising the Company and its affiliates, consists of the Company (SYSTEMS DESIGN Co.,Ltd.), 3 subsidiaries and 1 equity-method affiliate. Its business is broadly divided into 3 areas: (1) Information Processing Services, (2) Systems Development and (3) Assembly.」
The annual report also confirms the Group structure following the addition of アイカム as a subsidiary and the business portfolio, including insurance BPO and contact center operations within Information Processing Services. - FY2017-Q3RestatedAnnual report
「In the first-quarter consolidated accounting period, the Company acquired shares in アイカム and made it a subsidiary, thereby including it in the scope of consolidation.」
The addition of アイカム as a subsidiary and the related inclusion of insurance BPO and contact center operations in the business portfolio continue to be confirmed. - FY2017-Q2RestatedAnnual report
「In the first-quarter consolidated accounting period, the Company acquired shares in アイカム and made it a subsidiary, thereby including it in the scope of consolidation.」
The addition of アイカム as a subsidiary and the inclusion of insurance BPO and contact center operations in the business portfolio continue to be confirmed. - FY2017-Q1First statedAnnual report
「Name of acquired company: アイカム Co., Ltd. Business description: insurance BPO operations and contact center operations」
The business description of アイカム, which became a subsidiary, includes insurance BPO operations and contact center operations.