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WILLPLUS Holdings (3538) · TargetReframed

Ranking all stores among the top performers in customer satisfaction

First written in FY2016. 3 of 6 entries say "Restated". Latest entry: FY2024.

6entries
9years
0from disclosures
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How it moved
ProgressHeldSoftenedWorseRestatedFY2016 – FY2019ReframedFY2021 – FY20242016: 12017: 120172018: 120182019: 120192020: 020202021: 120212022: 020222023: 020232024: 12024
Same theme, other companies
Improving Customer Satisfaction Across All StoresA theme 2 companies write about · 0 as a headwind · 2 as a tailwind

WILLPLUS Holdings moved to the "Worse" side of this theme in 2021.

1 other company's latest entry also says "Reframed".

Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
  1. FY2024ReframedAnnual report

    「The group will also strengthen its customer touchpoints by enhancing post-sale support and continuing to provide services that customers appreciate.」

    In addition to ranking highly in customer satisfaction and improving the store experience, greater emphasis is now placed on improving customer satisfaction through post-sale support and stronger customer touchpoints.
  2. FY2021ReframedAnnual report

    「All of these stores comply with the latest corporate identity standards for their respective brands. By providing customers with a special experience through consultations and test drives at the latest-format stores, the group aims to improve customer satisfaction.」

    The wording was made more specific and shifted from the previous goal of having all stores rank highly in customer satisfaction rankings to measures aimed at improving customer satisfaction through consultations and test-drive experiences at stores reflecting the latest corporate identity standards.
  3. FY2019RestatedAnnual report

    「The group aims to have all of its stores rank highly in the customer satisfaction survey rankings conducted for each brand.」

    Continued its target of having all stores rank highly in each brand’s customer satisfaction survey rankings.
  4. FY2018RestatedAnnual report

    「The group aims to have all of its stores rank highly in the customer satisfaction survey rankings conducted for each brand.」

    Continued its target of having all stores rank highly in each brand’s customer satisfaction survey rankings.
  5. FY2017RestatedAnnual report

    「The group aims to have all of its stores rank highly in the customer satisfaction survey rankings conducted for each brand.」

    Continued its target of having all stores rank highly in each brand’s customer satisfaction survey rankings.
  6. FY2016First statedAnnual report

    「The group aims to have all of its stores rank highly in the customer satisfaction rankings conducted for each brand.」

    Target of having all stores rank highly in each brand’s customer satisfaction rankings.
Moved together

"Sales Cycle Fluctuations Due to the Timing of New Model Launches" moved the same way as this thread, in the same document, in 2 of its 6 moves.

222★123
  1. ★This thread
  2. 1Sales Cycle Fluctuations Due to the Timing of New Model Launches2×
  3. 2Dilution of Share Value Due to the Exercise of Share Acquisition Rights2×
  4. 3Dependence on importer policies and credit issues2×

★ is this thread; numbers match the list above. The number on a line is how many documents both moved the same way in; lines between the other threads count the documents they moved together in too. Threads that move together often sit closer.

When this could move next
No upcoming earnings preview for WILLPLUS Holdings yet.
News
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Ranking all stores among the top performers in customer satisfaction | WILLPLUS Holdings Corporation (3538) | Komori