Addressing Labor Shortages and Productivity Challenges Through Cloud Storage and RPA Implementation Support

「Going forward, we will expand our business scope beyond traditional software provision by developing support that covers hardware and infrastructure, as well as BPaaS, or Business Process as a Service, which supports business processes themselves.」

「Optimizing this organizational approach and establishing the inside-sales BPO (business process outsourcing) model proved effective, resulting in a higher order conversion rate.」

「In the DX solutions segment, we provide Cloud CIRCUS, an integrated SaaS tool that streamlines marketing and sales activities; RoboTANGO, an RPA business-automation tool that automates back-office tasks such as general administration and accounting; and JENKA, an iPaaS tool that links cloud services. These services support efficiency improvements and higher productivity across business operations.」

「In the IT infrastructure segment, we sell, install and maintain information and communications equipment, including MFPs (multifunction printers), UTM (Unified Threat Management) systems, network equipment and business phones. We also provide integrated system integration and equipment maintenance services covering everything from server construction through operation and maintenance. In addition, we provide consulting services to help companies select the optimal tool from multiple RPA (Robotic Process Automation) solution tools, including Robo-Pat and RoboTANGO, which automate office work, and establish effective use after implementation.」

「In response, beginning in July 2020, we started handling an electronic-signature tool that completes the signing, stamping, delivery and storage of contracts in the cloud.」

「As demand related to telework rose rapidly amid the COVID-19 pandemic, we promoted sales of the inexpensive, readily available cloud storage service Secure SAMBA and worked to increase recurring revenue.」

「In response to a substantial increase in inquiries about RPA products, sales remained solid and recurring revenue continued to build.」

「The business applications segment, which focuses on selling the cloud storage service Secure SAMBA and RPA products, saw its sales remain solid and recurring revenue build steadily. In addition, Bizisuke, a proprietary service providing a wide variety of fixed-price services centered on “useful for business,” steadily increased its customer base and contributed to the growth in recurring revenue.」

「Sales of the subscription products network equipment maintenance services, Secure SAMBA and the RPA product Robo-Pat remained solid, resulting in higher subscription revenue.」

「During the third quarter of the current fiscal year, while strengthening promotion of Secure SAMBA, we began handling AI-based OCR (Optical Character Recognition). By linking OCR, cloud storage and RPA, we can now offer an integrated solution covering everything from digitizing paper documents to automating data entry.」

「During the first half of the current fiscal year, we actively strengthened promotion of Secure SAMBA Pro. We also focused on sales activities for the RPA tool Robo-Pat handled by the group.」

「In the business applications segment, we provide the cloud storage service Secure SAMBA and the RPA (Robotic Process Automation) product Robo-Pat, a solution for automating office work. We also provide consulting services to address corporate challenges such as labor shortages and productivity improvement, from selecting the optimal tools through to establishing their effective use after implementation.」