Development of Products and Business Formats That Win Customer Support
First written in FY2016. 18 of 30 entries say "Advanced", first in FY2017. Latest entry: 2026-10-14.
The whole theme swung hardest in 2020: 2 of 14 companies on the "Worse" side.
14 other companies' latest entry also says "Advanced".
- FY2027-H1AdvancedAnnual report
「As a new way of providing value, we advanced flexible store development, including adding a crepe specialty store to JEAN FRANÇOIS and rolling out strong new formats such as Saisai Mala Tang and Hitonigiri nationwide.」
In product and format development, the Company pursued the rollout of new formats and new value propositions by adding crepe specialty stores to JEAN FRANÇOIS and expanding 菜菜麻辣湯 and ひとにぎり nationwide. - 2026-07-14AdvancedEarnings
「We advanced flexible store development, including format changes to strong new formats and renovations. We implemented initiatives including changes to low-priced neighborhood pubs to meet demand for lower prices and renovations aimed at increasing customer traffic.」
Format changes to strong new concepts, renovations and changes responding to demand for lower prices were advanced. - FY2026AdvancedAnnual report
「To increase customer traffic at existing stores, we actively implemented “value enhancement initiatives” and “store renovations” centered on core brands. We also promoted the reopening of the high-value-added brand Kin no Zen, development of highly specialized new formats such as bagels, mala tang, and beef cutlets, and agile format changes addressing everyday and staple-food needs in response to increasingly polarized consumption.」
The company reopened Kin no Zen, developed new formats such as bagels, mala tang, and beef cutlets, and implemented format changes addressing everyday and staple-food needs. - FY2026-H1AdvancedAnnual report
「In July, we reopened Kin no Zen, a long-established traditional sweets shop with a 160-year history, in Kagurazaka. Together with an experienced bean-paste artisan who has honed his craft over many years, we are preserving its traditional “flavor” and “spirit” and have added it to our group's portfolio as a high-value-added brand. In August, we opened the bakery brand mugi bagel in Meguro to capture takeout and prepared-food demand and reach new customer segments, offering new dining options for diverse lifestyles through bagels with a distinctive “mugyu-mochi” texture.」
The company reopened Kin no Zen and newly opened mugi bagel, adding a traditional high-value-added format and a new brand addressing takeout and prepared-food demand to its product and format portfolio. - FY2025AdvancedAnnual report
「In addition, we developed new formats such as the Korean restaurant Shiktang and the monjayaki restaurant Marumon as candidates for next-generation core brands, and also changed the formats of existing stores.」
For new-format development, the company developed the Korean restaurant Shiktang and the monjayaki restaurant Marumon as candidates for next-generation core brands and linked them to format changes at existing stores. - FY2025-H1RestatedAnnual report
「With respect to new openings, Create Brand Lab, the specialist organization responsible for developing exciting new formats and concepts, opened GOTTA, a new-format New American dining restaurant, while we also opened stores centered on core brands such as the all-you-can-eat shabu-shabu restaurant Shabu Sai, MACCHA HOUSE, the seafood izakaya Isomaru Suisan, and the casual pub Gono Go.」
The company continues to describe GOTTA's opening by Create Brand Lab and openings centered on multiple core brands. - FY2025-Q1AdvancedAnnual report
「With respect to new openings, Create Brand Lab, the specialist organization responsible for developing exciting new formats and concepts, opened GOTTA, a new-format New American dining restaurant, while we also opened stores centered on core brands such as the all-you-can-eat shabu-shabu restaurant Shabu Sai and the casual pub Gono Go.」
Create Brand Lab opened GOTTA, a New American dining restaurant developed as a new format, while the company also continued opening stores under core brands. - FY2024AdvancedAnnual report
「Centered on the specialist organization Create Brand Lab, newly established on 1 October 2023 to lead the development of exciting new formats and concepts, we are working to create concepts featuring the large-scale investment and high level of design characteristic of our group.」
The specialist organization Create Brand Lab, responsible for developing new formats and concepts, was newly established in October 2023, giving specific form to initiatives to create concepts featuring large-scale investment and a high level of design. - FY2024-Q2AdvancedAnnual report
「Across the 25 core brands that form the core of our group, we are clarifying each brand concept and, as part of efforts to enhance specialization, working on the development of high-value-added menus.」
For product and format development, the company is advancing clarification of the concept for each of the 25 core brands and development of high-value-added menus. - FY2024-Q1AdvancedAnnual report
「We are clarifying each brand concept and, as part of efforts to enhance specialization, working on the development of high-value-added menus.」
For products and format development that earn customer support, the company is specifically advancing clarification of each brand concept and development of high-value-added menus. - FY2022-Q1RestatedAnnual report
「We will continue to review store locations and develop new formats with a view to the post-pandemic era, on the assumption that customer needs will not return completely to their previous state.」
The company continues to indicate a policy of reviewing store locations and developing new formats on the assumption of a post-pandemic environment. - FY2020ReframedAnnual report
「Over the medium term, we will also consider new formats and new approaches to stores suited to the post-pandemic era, without being constrained by conventional frameworks, in order to respond to customers' new needs.」
The policy on developing new products and formats has been broadened to include consideration of new formats and approaches to stores in the post-pandemic era. - FY2020-Q2RestatedAnnual report
「Against this backdrop, our group is systematically opening specialized formats in shopping centers and downtown and station-front locations.」
The company continues its policy of systematically opening specialized formats suited to location characteristics. - FY2019RestatedAnnual report
「To respond nimbly to these changing needs, our group, led by the New Format Development Office, is working on creating new formats suited to each location and store size, as well as conducting marketing research.」
The company continues to cite the New Format Development Office, marketing research, and format creation suited to location and store size. - FY2019-Q3AdvancedAnnual report
「In November, we will open Japan's first Morton's The Steakhouse, a long-established steakhouse format originating in Chicago, in Marunouchi, Tokyo, among other initiatives.」
The company introduced a long-established U.S.-origin steakhouse format to Japan and opened its first Japanese location in Marunouchi, Tokyo, providing a specific example of opening a new format and brand. - FY2019-Q2RestatedAnnual report
「We systematically opened specialized and new formats, including cafés and gyoza izakayas, in shopping centers, downtown and station-front locations, and suburban roadside locations.」
The company continues to systematically open specialized and new formats suited to location characteristics. - FY2019-Q1AdvancedAnnual report
「We systematically opened specialized and new formats, including Japanese-style cafés and gyoza izakayas, in shopping centers, downtown and station-front locations, and suburban roadside locations.」
The company opened specific new formats such as Japanese-style cafés and gyoza izakayas, linking format development to store expansion. - FY2018AdvancedAnnual report
「During the consolidated fiscal year, we opened 31 new stores and closed 35 stores, including openings of roast beef rice bowl specialty restaurants, cafés, and other formats.」
The company opened specific formats such as roast beef rice bowl specialty restaurants and cafés, linking product and format development to store expansion. - FY2018-Q3RestatedAnnual report
「In addition to systematically opening specialized formats in shopping centers, downtown and station-front locations, and suburban roadside locations, the company developed and opened new core-concept brands.」
The company continues to describe openings of specialized formats suited to location characteristics and the development and opening of new core-concept brands. No new brand names or additional stages of development are indicated. - FY2018-Q2RestatedAnnual report
「In this environment, the group systematically opened stores for each specialized business format in commercial facilities, downtown and station-front locations, and suburban roadside locations. It also strategically developed and opened new core-concept brands, changed business formats, renovated existing stores and withdrew from locations. As a result, the group opened 40 new stores and closed 34, bringing the number of consolidated stores, including contract-operated stores and other locations, to 862 at the end of the second quarter.」
The company continues to develop and open stores under new core-concept brands. No new brand names or additional stages of development are indicated. - FY2018-Q1AdvancedAnnual report
「In this environment, the group systematically opened stores for each specialized business format in commercial facilities, downtown and station-front locations, and suburban roadside locations. At the same time, it strategically developed and opened new core-concept brands, changed business formats, renovated existing stores and withdrew from locations. As a result, the group opened 27 new stores and closed 15, bringing the number of consolidated stores, including contract-operated stores and other locations, to 868 at the end of the first quarter.」
The company specifically states that it both developed and opened stores under the new core-concept brands. - FY2017AdvancedAnnual report
「During the consolidated fiscal year, we promoted the development of new formats, including roast beef rice bowl specialty restaurants and Japanese-style cafés, and opened 51 new stores while closing 24 stores.」
The company specifically identifies the new formats it developed, including roast beef rice bowl specialty restaurants and Japanese-style cafés. - FY2017-Q3RestatedAnnual report
「We actively opened specialized-format stores in shopping centers, downtown and station-front locations, and suburban roadside locations.」
The company continues to describe its policy of opening specialized formats suited to location characteristics, together with actual store-opening activities. - FY2017-Q2RestatedAnnual report
「We actively opened specialized-format stores in shopping centers, downtown and station-front locations, and suburban roadside locations.」
The company continues to describe its policy of developing specialized formats suited to location characteristics, together with its store-opening results. - FY2017-Q1RestatedAnnual report
「We actively opened specialized-format stores in shopping centers, downtown and station-front locations, and suburban roadside locations.」
The company also describes actual store openings under its policy of developing specialized formats for each type of location. - FY2016First statedAnnual report
「To continue responding accurately and quickly to customer needs, we will strengthen merchandising and promote format development tailored to the characteristics of each location.」
The policy is to advance marketing research, merchandising, and format development by location in response to changing customer needs.