Differentiation through a customer-service retail model
First written in FY2016. 12 of 15 entries say "Restated". Latest entry: FY2026.
6 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「We strive to improve employees’ knowledge and technical skills by holding regular in-house study sessions and sharing information and technology through our internal groupware. To handle more advanced repairs and support, we have established a dedicated repair and support department separate from our stores.」
The company continues to strengthen its expertise through in-house study sessions, information sharing via groupware, and a dedicated repair and support department. - 2026-06-04RestatedGeneral Meetings of Shareholders
「We will draw out customers’ needs through personal service, propose and provide optimal products from a specialist perspective, and continue working to create an environment in which customers can purchase with confidence by leveraging our support capabilities.」
The company continued its differentiated approach of combining personal service, specialist recommendations and support. - FY2024AdvancedAnnual report
「We strive to improve employees’ knowledge and technical skills by holding regular in-house study sessions and sharing information and technology through our internal groupware. To handle more advanced repairs and support, we have established a dedicated repair and support department separate from our stores. For dedicated staff, we are establishing a structure that can meet customers’ diverse needs by providing opportunities to disassemble PCs and strengthening equipment through the purchase of tools and software.」
In addition to existing in-house training and dedicated departments, the company has established a specific structure for collecting and analyzing customer-service and repair information through systems, as well as strengthening equipment through investments in tools and software. - FY2023RestatedAnnual report
「We strive to improve employees’ knowledge and technical skills by holding regular in-house study sessions and sharing information and technology through our internal groupware. To handle more advanced repairs and support, we have established a dedicated repair and support department separate from our stores.」
The company continues to operate a specialist-support model comprising in-house training and information sharing, together with a dedicated repair and support department separate from its stores. - FY2022AdvancedAnnual report
「We strive to improve employees’ knowledge and technical skills by holding regular in-house study sessions and sharing information and technology through our internal groupware. To handle more advanced repairs and support, we have established a dedicated repair and support department separate from our stores.」
In addition to employee training and information sharing, the company has established a dedicated repair and support department separate from its stores, putting in place a structure to enhance expertise. - FY2022-Q1RestatedAnnual report
「There has also been an increase in counter-service support for customers who previously purchased PCs from us, including support for PC breakdowns and malfunctions and advice on how to use their PCs. Establishing new support menus suited to these needs and improving services led to higher earnings.」
The company continues to support customers with breakdowns and malfunctions after purchase and provide advice on how to use their products, while also working to establish new support menus. - FY2021RestatedAnnual report
「We place importance on dialogue with customers through “customer service” and are focusing on developing products and services based on customer feedback.」
The company continues to use a model that combines understanding customers through customer service with incorporating customer feedback into product and service development. - FY2020RestatedAnnual report
「We place importance on dialogue with customers through “customer service” and are focusing on developing products and services based on customer feedback.」
The company continues to use a differentiating model that combines identifying needs through customer service, specialist recommendations, and the provision of services and support. - FY2020-Q3RestatedAnnual report
「In addition to promoting absolute low prices, we have successfully increased sales by differentiating ourselves from competing stores through a broad product range and customer service provided by sales staff with extensive product knowledge.」
The company continues to use customer service by sales staff with extensive product knowledge as a means of differentiation alongside its product range and price-led selling. - FY2020-Q2RestatedAnnual report
「In addition to promoting absolute low prices, we have successfully increased sales by differentiating ourselves from competing stores through a broad product range and customer service provided by sales staff with extensive product knowledge.」
The company continues to position customer service by sales staff with extensive product knowledge as a means of differentiating itself from competing stores. - FY2019RestatedAnnual report
「To put this into practice, as a specialty retailer of PCs and motorcycle products, we are focusing on strengthening our customer-service capabilities, support capabilities and expertise. Through customer interactions, we identify their needs, recommend and provide optimal products from a specialist perspective, and use our support capabilities to create an environment in which customers can purchase with confidence.」
The company continues to use a differentiating model that combines identifying needs through customer service, specialist product recommendations, and support provision. - FY2018RestatedAnnual report
「As a specific means of delivering “customer excitement,” we have developed and rolled out our own unique “customer-service retail model.” Rather than simply completing a sale, this model involves engaging closely with customers and analyzing and understanding their profiles so that we can provide precisely tailored products, services and support.」
The company continues to describe its unique model combining customer service, analysis of customer profiles, and product and service recommendations. - FY2018-Q1RestatedAnnual report
「We are working to establish a service structure that satisfies our customers.」
The company continues to build a service structure that contributes to customer satisfaction by holding study sessions for support recommendations. - FY2017RestatedAnnual report
「As a specific means of delivering “customer excitement,” we have developed and rolled out our own unique “customer-service retail model.” Rather than simply completing a sale, this model involves engaging closely with customers and analyzing and understanding their profiles so that we can provide precisely tailored products, services and support.」
The company continues to describe a model combining customer interaction, analysis of customer profiles, and product and service recommendations. - FY2016First statedAnnual report
「As a specific means of delivering “customer excitement,” we have developed and rolled out our own unique “customer-service retail model.” Rather than simply completing a sale, this model involves engaging closely with customers and analyzing and understanding their profiles so that we can provide precisely tailored products, services and support.」
This is described as a unique store-operating model combining customer analysis, customer service, and the provision of products and services.