Flier (323A) · RiskRestatedLatest Results briefing materials (2026-10-19): "Materialised"
Increase in Customer Cancellations
First written in FY2025. 4 of 7 entries say "Materialised", first in 2026-07-14. Latest entry: 2026-10-19.
7entries
2years
5from disclosures
How it moved
Same theme, other companies
Reducing Churn Through Enhanced Service Functionality and Customer SuccessA theme 19 companies write about · 8 as a headwind · 11 as a tailwind
Flier moved to the "Worse" side of this theme in 2026, the same year as the typical company in this theme.
The whole theme swung hardest in 2021: 1 of 7 companies on the "Worse" side.
1 other company's latest entry also says "Materialised".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 19 companies compared. The sentences above are computed from all 19.Full recordFilings, disclosures and news, newest first
- FY2026RestatedAnnual report
「As the number of customers has been increasing year after year and the customer base is diversified, we believe the risk of a sharp increase in cancellations is low.」
Continuing to recognize the risk of increased customer cancellations and addressing it through customer diversification, customer support, needs identification, and functional improvements. - 2026-04-13MitigatedResults briefing materials
「We have maintained the rate at around 1% through improved usage resulting from customer-success activities and product enhancements.」
The company explained that customer-success activities and product evolution were keeping churn at around 1% despite the risk of a sharp increase. - FY2025First statedAnnual report
「(11) Cancellations (likelihood: medium; expected timing: within 5 years; impact: high)」
Seeking to maintain retention through customer support, identifying needs through sales activities, and improving functionality.