Maintaining and Improving Existing-Store Sales and Customer Satisfaction
First written in FY2016. 17 of 40 entries say "Advanced", first in FY2019-Q3. Latest entry: 2026-10-07.
44 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「As a result of these measures and the effects of pricing, customer traffic at directly operated existing Torikizoku stores in Japan during the interim consolidated accounting period increased 5.5% year on year, average spend per customer increased 4.0%, and sales increased 9.8%.」
As a result of these measures and price revisions, customer traffic at directly operated existing Torikizoku stores in Japan increased 5.5% year on year, average spend per customer increased 4.0%, and sales increased 9.8%. - FY2024AdvancedAnnual report
「Cumulative year-on-year sales, customer traffic, and average spend per customer at existing stores during the consolidated fiscal year were 121.6%, 120.2%, and 101.2%, respectively.」
Sales at existing stores were 121.6% of the year-earlier period, customer traffic was 120.2%, and average spend per customer was 101.2%. In addition, the company continues measures to increase existing-store sales by strengthening marketing, branding, and QSC. - FY2023AdvancedAnnual report
「Sales 161.6 Customer traffic 159.9 Average spend per customer 101.0」
Cumulative year-on-year sales at existing stores were 161.6%, customer traffic was 159.9%, and average spend per customer was 101.0%, with sales rising further from 130.7% in the previous fiscal year. - FY2023-Q3RestatedAnnual report
「During the cumulative third-quarter consolidated period, our group saw customer traffic temporarily decline in August and September 2022 due to the so-called seventh wave, when COVID-19 cases surged in July 2022, but a rapid recovery followed.」
The company reconfirmed its view that customer traffic temporarily declined in August and September 2022 due to the seventh wave but recovered rapidly thereafter. - FY2023-Q2RestatedAnnual report
「During the cumulative second-quarter consolidated period, our group saw customer traffic temporarily decline in August and September 2022 due to the so-called seventh wave, when COVID-19 cases surged in July 2022, but a rapid recovery followed.」
The company reconfirmed its view that customer traffic temporarily declined in August and September 2022 due to the seventh wave but recovered rapidly thereafter. - FY2023-Q1Customer traffic recovered after the seventh waveAnnual report
「During the cumulative first-quarter consolidated period, our group saw customer traffic temporarily decline in August and September 2022 due to the so-called seventh wave, when COVID-19 cases surged in July 2022, but a rapid recovery followed.」
The company states that customer traffic temporarily declined in August and September 2022 due to the seventh wave but recovered rapidly thereafter. - FY2022AdvancedAnnual report
「Cumulative Sales 130.7 Customer traffic 125.1 Average spend per customer 104.5」
Full-year year-on-year sales at existing stores were 130.7%, customer traffic was 125.1%, and average spend per customer was 104.5%. The company stated that it had regained an atmosphere close to that before the pandemic by December 2021, with the recovery in existing-store sales reflected in these figures. - FY2022-Q3Operating restrictions emerged after the recovery due to the Omicron variantAnnual report
「After requests from the government and local authorities to refrain from operating were lifted from October 2021, sales gradually recovered, and by December 2021 the company had regained an atmosphere close to that before the pandemic. However, from January through March 2022, the spread of the Omicron variant led to reduced operating hours and other measures.」
Although the company regained an atmosphere close to that before the pandemic by December 2021 after requests were lifted, it implemented reduced operating hours and other measures from January through March 2022 due to the spread of the Omicron variant. The recovery in existing-store sales was again constrained. - FY2022-Q2AdvancedAnnual report
「After requests from the government and local authorities to refrain from operating were lifted from October 2021, sales gradually recovered, and by December 2021 the company had regained an atmosphere close to that before the pandemic. However, the spread of the Omicron variant led to reduced operating hours and other measures in January 2022. Sales at existing stores during the cumulative second-quarter consolidated period were 75.7% of the year-earlier period.」
The company states that sales recovered after requests were lifted and that by December 2021 it had regained an atmosphere close to that before the pandemic. Although restrictions from the renewed spread in January 2022 remained, sales at existing stores increased from 33.9% in the cumulative first-quarter period to 75.7%. - FY2022-Q1Existing-store sales fell to 33.9% of the year-earlier periodAnnual report
「Our group has operated stores within the possible scope of operations in compliance with requests from the government and local authorities, while making thorough infection-control measures with the safety of customers and employees as our top priority. In August and September 2021, following requests in many prefectures and cities to refrain from serving alcoholic beverages, Torikizoku temporarily closed many stores, while some stores continued operating without serving alcoholic beverages. Although sales gradually recovered after requests from the government and local authorities to refrain from operating were lifted, sales at existing stores during the cumulative first-quarter consolidated period were limited to 33.9% of the year-earlier period.」
Although the company implemented thorough infection-control measures and operated within the possible scope in compliance with requests, temporary closures and restrictions on serving alcoholic beverages in August and September 2021 resulted in existing-store sales of 33.9% of the year-earlier period. - FY2021Existing-store sales fell to 58.3% of the year-earlier periodAnnual report
「Our group considers it important to maintain and improve sales at existing stores and uses the year-on-year changes in sales, customer traffic, and average spend per customer at existing stores—defined as stores that have been open for at least 12 months, excluding the month in which a new store opened—as objective indicators. Accordingly, sales at existing stores for the consolidated fiscal year were 58.3% of the year-earlier period.」
While the company identified maintaining and improving sales at existing stores as an important indicator, full-year sales were 58.3% of the year-earlier period, down further from 62.1% in the cumulative previous quarter. - FY2021-Q3Existing-store sales fell to 62.1% of the year-earlier periodAnnual report
「As a result, sales at existing stores during the cumulative third-quarter consolidated period were 62.1% of the year-earlier period.」
Due to requests to reduce operating hours, requests to refrain from serving alcoholic beverages, and temporary closures, sales at existing stores were 62.1% of the year-earlier period, down further from 64.3% in the previous quarter. - FY2021-Q2Existing-store sales fell to 64.3% of the year-earlier periodAnnual report
「After the state of emergency was lifted in May 2020, we resumed store operations while implementing thorough infection-control measures with the safety of customers and employees as our top priority. Although sales gradually recovered after requests from local authorities to refrain from operating were lifted, the government and local authorities again requested reduced operating hours, and we operated in compliance with those requests. As a result, sales at existing stores during the cumulative second-quarter period were 64.3% of the year-earlier period.」
Although sales temporarily recovered after store operations resumed, sales at existing stores fell to 64.3% of the year-earlier period due to renewed requests to reduce operating hours, down from 75.8% in the previous quarter. - FY2021-Q1Existing-store sales fell to 75.8% of the year-earlier periodAnnual report
「Although sales gradually recovered after requests from local authorities to refrain from operating were lifted, sales at existing stores during the cumulative first-quarter period were limited to 75.8% of the year-earlier period.」
Although sales gradually recovered after store operations resumed, sales at existing stores were 75.8% of the year-earlier period, below the previous fiscal year's full-year result of 79.0%. - FY2020Existing-store sales fell to 79.0% and customer traffic to 78.3%Annual report
「Existing-store sales and customer traffic for the fiscal year were limited to 79.0% and 78.3%, respectively, of the previous fiscal year.」
Sales at existing stores and customer traffic fell sharply due to the effects of temporary closures, reduced operating hours, and other measures related to COVID-19. Annual average spend per customer was 101.0%. - FY2020-Q3Decline in customer traffic and suspension of operations due to COVID-19Annual report
「Sales remained firm through February 2020 as a result of these initiatives. Although customer traffic in March 2020 declined 18.9 percentage points year on year, in light of the spread of COVID-19 and various requests from the government and local authorities, we suspended operations and temporarily closed all directly operated stores from 4 April 2020 to prevent the spread of infection.」
While sales remained firm through February 2020 due to menus, campaigns, WEB reservations, and other measures, customer traffic fell 18.9 percentage points year on year in March, and all directly operated stores were temporarily closed from 4 April. The progress made in strengthening existing-store sales was affected by COVID-19. - FY2020-Q2AdvancedAnnual report
「In addition to these measures, we expanded the number of stores offering WEB reservations to nearly all stores, excluding some locations, and worked to improve customer convenience and increase sales at existing stores by establishing a system capable of flexibly accommodating same-day reservations.」
The company identified expanding WEB reservation availability to all stores except some locations and establishing a system for handling same-day reservations as specific measures to increase sales at existing stores. - FY2020-Q1AdvancedAnnual report
「In the first year of the medium-term management plan, we identified strengthening sales and management at existing stores as important issues. By working to maximize sales through improved customer value and pursuing thorough cost management, we sought to improve profitability.」
In the first year of the medium-term management plan, the company explicitly identified strengthening sales and management at existing stores as important issues and implemented measures to improve customer value and exercise thorough cost management. - FY2019AdvancedAnnual report
「For the fiscal year, sales at existing stores were 94.8% of the year-earlier period (customer traffic: 95.8%; average spend per customer: 98.9%). Performance was particularly weak in the first half, when sales at existing stores were 92.1% (customer traffic: 92.6%; average spend per customer: 99.5%). In the second half, sales showed signs of a modest recovery, supported by the launch of skewered White Princess shrimp and mega highballs, as well as the limited-time Special Banquet promotion. Sales at existing stores in the second half were 97.2% (customer traffic: 99.3%; average spend per customer: 98.0%).」
Sales at existing stores were 94.8% for the full year, below the previous year, but recovered to 97.2% in the second half. The company cited improved customer value through new products and limited-time promotions as a factor in the recovery. - FY2019-Q3AdvancedAnnual report
「Recognizing that strengthening sales at existing stores was the most important issue, rather than further new openings, we decided to cancel new openings other than stores already scheduled to open. We worked to improve customer value, strengthen our human resources base, and strengthen our earnings base as priority issues in order to increase sales at existing stores.」
The company continues to prioritize strengthening sales at existing stores over new openings. Existing-store sales were 93.8% of the year-earlier period, up 1.7 percentage points from 92.1% in the previous quarter, although they remained below the year-earlier period. - FY2019-Q2Existing-store sales at 92.1% of the year-earlier period; continued focus on strengthening salesAnnual report
「Recognizing that strengthening sales at existing stores was the most important issue, rather than further new openings, we decided to cancel new openings other than stores already scheduled to open. We worked to improve customer value, strengthen our human resources base, and strengthen our earnings base as priority issues in order to increase sales at existing stores.」
The company continues to prioritize strengthening sales at existing stores over new openings and identifies customer value, its human resources base, and its earnings base as priority issues. Existing-store sales were 92.1% of the year-earlier period. - FY2019-Q1Existing-store sales at 91.7% of the year-earlier period; continued designation as a priority issueAnnual report
「Recognizing that strengthening sales at existing stores was the most important issue, rather than further new openings, we decided to cancel new openings other than stores already scheduled to open. We are focusing on improving customer value and strengthening our human resources base in order to increase sales at existing stores.」
The company continues to prioritize strengthening sales at existing stores over new openings and identifies improving customer value and strengthening its human resources base as priority issues. Existing-store sales were 91.7% of the year-earlier period. - FY2018Declining sales and customer traffic at existing stores and prioritization of recovery measuresAnnual report
「For the fiscal year, sales at existing stores were 96.3% of the previous year (customer traffic: 94.3%; average spend per customer: 102.1%). For the first half, sales at existing stores were 99.9% (customer traffic: 98.3%; average spend per customer: 101.6%), while for the second half they were 93.0% (customer traffic: 90.6%; average spend per customer: 102.6%). Specifically, we will work to improve customer satisfaction by thoroughly implementing the Torikizoku QSC Improvement Process, a program for improving QSC (Q: quality, S: service, C: cleanliness), an important indicator in the food-service business.」
For the full year, sales at existing stores were 96.3% of the year-earlier period and customer traffic was 94.3%, with sales and customer traffic falling to 93.0% and 90.6%, respectively, in the second half. In response, the company identified strengthening sales at existing stores as its top priority and specified measures to improve customer value, including the Torikizoku QSC Improvement Process. - FY2018-Q3Existing-store sales at 98.4% of the year-earlier periodAnnual report
「Sales at existing stores were limited to 98.4% of the year-earlier period.」
Sales at existing stores fell below the year-earlier period due to the effects of prolonged rainfall, typhoons, heavy snowfall, and price revisions. - FY2018-Q2Existing-store sales at 99.9% of the year-earlier periodAnnual report
「Sales at existing stores were limited to 99.9% of the year-earlier period.」
Although sales at existing stores fell below the year-earlier period due to the effects of prolonged rainfall, typhoons, heavy snowfall, and price revisions, they improved to 99.9% from 99.2% in the previous quarter. - FY2018-Q1Existing-store sales at 99.2% of the year-earlier periodAnnual report
「Sales at existing stores were limited to 99.2% of the year-earlier period.」
Sales at existing stores fell below the year-earlier period due to the effects of record-long rainfall and typhoons over the weekends. - FY2017RestatedAnnual report
「To further strengthen our brand and maintain and improve sales at existing stores, we will thoroughly communicate to all employees the need to strengthen quality, service, and cleanliness, and will work to improve customer satisfaction.」
The company reiterated its policy of seeking to maintain and improve sales at existing stores and customer satisfaction by strengthening product quality, customer service, and hygiene management. - FY2016First statedAnnual report
「To further strengthen our brand and maintain and improve sales at existing stores, we will thoroughly communicate to all employees the need to strengthen quality, service, and cleanliness, and will work to improve customer satisfaction.」
The company explicitly identified maintaining and improving sales at existing stores and cited stronger product quality, customer service, and hygiene management as the means to achieve this.