Focusing on Customer Service and Improving Operational Efficiency Through the Introduction of Serving Robots
First written in FY2021-Q3. 5 of 10 entries say "Restated". Latest entry: FY2024-Q2.
12 other companies' latest entry also says "Restated".
- FY2024-Q2RestatedAnnual report
「During the second quarter of the current consolidated fiscal period, customer traffic from banquets, inbound visitors and domestic group tours continued to trend steadily from the first quarter. Together with measures to address higher costs through digital transformation and menu revisions, business performance progressed smoothly.」
The Company has continued initiatives to improve productivity, including store DX, but this filing does not provide updated figures for the number of new installations or other progress metrics. - FY2023AdvancedAnnual report
「To address various cost increases, the Company has continued promoting DX, including the introduction of serving robots (67 stores across the group as of the end of the fiscal year), smartphone ordering (129 stores) and mobile POS systems (86 stores), which it had advanced during the previous fiscal year.」
The Company updated its store DX results as of the fiscal year-end: serving robots were installed at 67 stores, smartphone ordering at 129 stores and mobile POS systems at 86 stores. - FY2023-Q3AdvancedAnnual report
「To address various cost increases, the Company has continued promoting DX, including the introduction of serving robots (67 stores as of the end of the third quarter), smartphone ordering (100 stores) and mobile POS systems (26 stores), which it had advanced during the previous fiscal year. It is also working to improve productivity during format conversions and refresh renovations by improving employees’ work routes.」
The Company has continued its store DX initiatives, introducing serving robots at 67 stores, smartphone ordering at 100 stores and mobile POS systems at 26 stores as of the end of the third quarter. It is also progressing with improvements to work routes during store renovations. - FY2023-Q2RestatedAnnual report
「To address various cost increases, the Company has continued promoting DX, including the introduction of serving robots and smartphone ordering, which it had advanced during the previous fiscal year. It is also working to improve productivity during format conversions and refresh renovations by improving employees’ work routes.」
The Company has continued improving productivity through the introduction of serving robots and other measures, as well as improvements to work routes during store renovations. - FY2023-Q1RestatedAnnual report
「To address various cost increases, the Company has continued promoting DX, including the introduction of serving robots, tabletop servers and smartphone ordering, which it had advanced during the previous fiscal year, as well as expanding video-based self-study tools. It is also working to improve productivity during format conversions and refresh renovations by taking employees’ work routes into consideration.」
The Company has continued promoting DX, including the introduction of serving robots and the expansion of video-based self-study tools, and is advancing productivity improvements. - FY2022-Q3AdvancedAnnual report
「As of the end of the third quarter, the Company had completed the introduction of 64 serving robots, tabletop servers at 9 stores and smartphone ordering at 26 stores.」
The number of serving robots increased from 49 at the end of the second quarter to 64 at the end of the third quarter. The Company also newly disclosed specific figures for the introduction of tabletop servers and smartphone ordering. - FY2022-Q2AdvancedAnnual report
「As of the end of the second quarter, the Company had completed the introduction of 49 serving robots (53 at the end of October) and tabletop servers at 2 stores (8 stores at the end of October).」
The Company stated that serving robots had been introduced at 49 stores at the end of the second quarter and 53 stores at the end of October, while tabletop servers had been introduced at 2 stores at the end of the second quarter and 8 stores at the end of October. - FY2022-Q1RestatedAnnual report
「In responding to the with-COVID environment, we have continued to address demand for meals and family visits while strengthening takeout products and introducing serving robots.」
The Company has continued introducing serving robots to improve operational efficiency and enable employees to focus on customer service. - FY2021RestatedAnnual report
「In December, the Company also introduced serving robots and has been working to improve customer satisfaction by having the robots handle some serving tasks, allowing employees to focus more on customer service, including explaining products.」
The Company has continued using the serving robots introduced in December 2020 to enable employees to focus on customer service, including explaining products. - FY2021-Q3First statedAnnual report
「In December, the Company introduced serving robots to improve customer satisfaction and began establishing a system under which the robots handle some serving and clearing-and-transport tasks, allowing employees to focus more on customer service, including explaining products.」
In December 2020, the Company introduced serving robots and began establishing a system under which the robots handle some serving and clearing-and-transport tasks, allowing employees to focus on customer service, including explaining products.