Strengthening the talent development system through ABC Academy and other programs

「In training, the company is promoting a stronger leadership environment and the proactive development of subordinates by introducing leadership training designed to encourage a shift to 'dialogue-based management.' ... In mental health, the company has strengthened guidance and counselling provided by occupational physicians, and has been certified as a Health and Productivity Management Outstanding Organization for 5 consecutive years.」

「In terms of mental health, we have strengthened guidance and counseling by occupational physicians, and the company has been certified as a Health and Productivity Management Outstanding Organization for 5 consecutive years.」

「To this end, the company has worked to improve employee engagement and focused on recruiting and training foreign nationals to secure diverse talent (*1).」

「We are enhancing training by employee level, including seminars for candidates, while working to establish and share career plans. To improve employee engagement, we are increasing survey frequency to accelerate the identification and resolution of issues. We are also focusing on efforts to eliminate power harassment and sexual harassment, which have become essential concerns in recent years, and to deepen understanding of and responses to customer harassment. In terms of mental health, we have strengthened health management guidance and counseling by occupational physicians, and the company has been certified as a Certified Health & Productivity Management Outstanding Organization for 4 consecutive years.」

「We are enhancing training by employee level, including seminars for management candidates, while working to establish and share career plans. To improve employee engagement, we are increasing survey frequency to accelerate the identification and resolution of issues. In terms of mental health, we have strengthened health management guidance and counseling by occupational physicians, and the company has been certified as a Certified Health & Productivity Management Outstanding Organization for 3 consecutive years.」

「To improve employee satisfaction, we worked to establish a health management organization and strengthen health management guidance and counseling by occupational physicians. To improve engagement, we conducted surveys and began initiatives to raise productivity and motivation. In addition, the company was certified as a 2023 Certified Health & Productivity Management Outstanding Organization for the second consecutive year.」

「Following the easing of restrictions on activities, we actively hired cast members (part-time staff) to enhance customer service in preparation for the resumption of normal store operations. To ensure customer satisfaction, we are focusing on training employees, including both newly hired cast members and company employees. For training, we established a system for employees to watch videos on smartphones so that the information to be communicated is easy to deliver and understand, and we are working to expand the content. We are also actively hiring part-time staff who can work during spare time to secure talent at stores where hiring is difficult.」

「We have also established a system for employees to watch videos on their smartphones, making it easier to deliver the information that needs to be communicated.」

「To achieve these objectives, hiring and training talent is our most important issue, and we will continue strengthening the recruitment, training and education of talent with "aspiration," "skills" and "passion."」

「We have actively hired foreign-national talent and enhanced training and education centered on training-center stores, thereby working to develop talent who can "value the customers in front of them" and "have customers leave happy."」

「We have focused on hiring and training foreign nationals to secure global talent. For the training and education of foreign-national partners, including employees and part-time staff, foreign-national employees serve as instructors at training-center stores and work to develop talent who can "value the customers in front of them" and "have customers leave happy."」

「For the training and education of foreign-national partners, including employees and part-time staff, foreign-national employees serve as instructors at training-center stores and work to develop talent who can "value the customers in front of them" and "have customers leave happy."」

「The Talent Development Department, Store Activation Department and Human Resources Department work together on training and education, providing instruction through the company's internal training school, ABC Academy, flagship training stores and training-center stores.」

「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have focused on employee training and the hiring of foreign nationals to improve service standards.」

「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have focused on employee training and the hiring of foreign nationals to improve service standards.」

「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have focused on employee training and the hiring of foreign nationals to improve service standards.」

「Talent development is the most important issue in the service industry, and we will continue strengthening training and education for talent with "aspiration," "skills" and "passion."」

「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have worked on employee training and the hiring of foreign nationals to improve service standards.」

「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles, and have worked to improve service standards through training and education centered on ABC Academy and flagship stores, as well as by strengthening the hiring of foreign nationals.」

「In the food-service business, we have adopted "Value the customers in front of us" and "Have customers leave happy" as behavioral principles and began efforts to improve customer service skills, including by holding customer-service contests.」

「As the first behavioral principle under our basic policies, we are strengthening the cycle linking ABC Academy, which provides basic education common across the company, flagship stores designated as particularly important within our store network, and area training stores responsible for education in each region. Talent development is the most important issue in the service industry. To develop talent with "aspiration," "skills" and "passion," we are strengthening training systems to improve cooking skills and customer-service standards and building a structure to enhance the capabilities of individual stores.」