Maintaining Store Profitability Through Customer Delight and Higher Repeat Rates
First written in FY2016. 20 of 29 entries say "Restated". Latest entry: 2026-08-14.
4 other companies' latest entry also says "Advanced".
- 2026-08-14AdvancedMonthly
「Same-store sales started above the prior year from the first week and remained strong throughout the month, ending at a high 106.0% of the prior-year month.」
The company reported same-store sales of 106.0% of the prior-year month, providing a concrete indication of improved profitability and customer usage through existing-store operations. The canonical thread is unchanged. - FY2026AdvancedAnnual report
「Against the backdrop of improved organizational condition, year-round menu revisions and promotional initiatives paid off, generating strong customer traffic even during the peak demand period, including the year-end party season.」
Against the backdrop of improved organizational condition, the company implemented menu revisions and promotional initiatives throughout the year. The domestic restaurant business recorded revenue of ¥15,604 million and segment profit of ¥445 million. - FY2026-H1AdvancedAnnual report
「By restraining new store openings in the Kyushu Tsukada Nojo business and focusing on existing-store operations, the company improved organizational condition and strengthened its ability to execute initiatives such as menu revisions and changes to its marketing strategy, resulting in significant growth.」
The company restrained new store openings and focused on existing-store operations, then implemented menu revisions and changes to its marketing strategy, resulting in growth in the Kyushu Tsukada Nojo business. Same-store sales in the domestic restaurant business were 103.5% of the prior-year period. - FY2024-Q1RestatedAnnual report
「For its existing brands, the company is seeking to increase added value by developing new menu items and introducing mobile ordering that conveys the story behind the products, rather than merely reducing the time required to take orders.」
The company continues to develop new menu items and increase added value through mobile ordering that conveys the story behind the products. - FY2023AdvancedAnnual report
「In addition to introducing mobile ordering and expanding reservation functions on its own website, the company is actively trialling newly emerging technologies, including in-store and tabletop signage, cloud cameras, and serving robots, to create reasons for customers to return.」
In addition to its ongoing efforts to strengthen high-value-added products and services, the company is linking trials of reservations, signage, cloud cameras, and serving robots to improved customer experiences and the creation of reasons for customers to return. - FY2023-Q2RestatedAnnual report
「For its existing brands, the company is seeking to increase added value by developing new menu items and introducing mobile ordering that conveys the story behind the products, rather than merely reducing the time required to take orders.」
The company continues to develop new menu items and increase added value through mobile ordering that conveys the story behind the products. - FY2023-Q1AdvancedAnnual report
「For its existing brands, the company is seeking to increase added value by developing new menu items and introducing mobile ordering that conveys the story behind the products, rather than merely reducing the time required to take orders.」
The company describes a specific initiative for its existing brands: introducing mobile ordering that conveys the story behind the products, rather than merely improving the efficiency of order-taking. - FY2022-Q3RestatedAnnual report
「Against this backdrop, our Group is responding to changes in the consumer environment by developing high-value-added products and further strengthening services in sales.」
In response to changes in the consumer environment, the company continues to develop high-value-added products and strengthen sales services. - FY2022-Q2RestatedAnnual report
「Against this backdrop, our Group is responding to changes in the consumer environment by developing high-value-added products and further strengthening services in sales.」
In response to changes in the consumer environment, the company continues to develop high-value-added products and strengthen sales services. - FY2022-Q1RestatedAnnual report
「Against this backdrop, our Group is responding to changes in the consumer environment by developing high-value-added products and further strengthening services in sales.」
In response to changes in the consumer environment, the company continues to develop high-value-added products and strengthen sales services. - FY2021RestatedAnnual report
「Based on the consumer psychology that a succession of services exceeding expectations creates delight and leads to repeat visits, including an improved repeat rate (Note 3), the company creates reasons for customers to return by giving staff a fixed budget per party and allowing them to freely plan and execute services and promotions within that budget.」
The company continues to explain its initiative of encouraging customer delight and satisfaction and repeat visits by providing staff with promotional budgets. - FY2021-Q3RestatedAnnual report
「Our Group is responding to dramatic changes in the consumer environment by developing high-value-added products and further strengthening and diversifying services in sales.」
In response to dramatic changes in the consumer environment, the company continues to develop high-value-added products and strengthen and diversify sales services. - FY2021-Q2RestatedAnnual report
「Against this backdrop, our Group is responding to dramatic changes in the consumer environment by developing high-value-added products and further strengthening and diversifying services in sales.」
In response to dramatic changes in the consumer environment, the company continues to develop high-value-added products and strengthen and diversify sales services. - FY2020-Q3AdvancedAnnual report
「The number of domestic restaurants in the third quarter decreased by 3 to 185 at the end of the quarter. However, management launched a company-wide project involving its full participation to maximise sales during the busy season, and promoted improvements in store operations and service. As a result, sales in the sales business were broadly flat.」
To maximize sales during the peak season, the company launched a group-wide project involving management across the organization and promoted improvements in store operations and service. Sales in the sales business remained broadly flat despite the decline in the number of stores. - FY2020-Q1RestatedAnnual report
「Against this backdrop, our Group is responding to changes in the consumer environment by developing high-value-added products and further strengthening services in sales.」
In response to changes in the consumer environment, the company continues to develop high-value-added products and strengthen sales services. - FY2019RestatedAnnual report
「Based on the consumer psychology that a succession of services exceeding expectations creates delight and leads to repeat visits, including an improved repeat rate (Note 2), the company creates reasons for customers to return by giving staff a fixed budget per party and allowing them to freely plan and execute services and promotions within that budget.」
The company continues to explain its initiative of giving store staff promotional budgets and discretion to drive customer delight and satisfaction and repeat visits. - FY2019-Q3RestatedAnnual report
「Against this backdrop, our Group is responding to expected changes in the consumer environment. Under the Group-wide mission of “pursuing the ideal future of food in Japan,” we are working to strengthen existing brands, develop stores for new brands, and further enhance services in the development and sale of high-value-added products.」
The company continues to strengthen its existing brands, new brands, high-value-added products, and sales services in response to changes in the consumer environment. - FY2019-Q2RestatedAnnual report
「Against this backdrop, our Group is responding to expected changes in the consumer environment. Under the Group-wide mission of “pursuing the ideal future of food in Japan,” we are working to strengthen existing brands, develop stores for new brands, and further enhance services in the development and sale of high-value-added products.」
In response to changes in the consumer environment, the company continues to strengthen its existing brands, new brands, high-value-added products, and sales services. - FY2019-Q1RestatedAnnual report
「Against this backdrop, our Group is responding to changes in the consumer environment by developing high-value-added products and further strengthening services in sales.」
In response to changes in the consumer environment, the company continues to develop high-value-added products and strengthen sales services. - FY2018RestatedAnnual report
「The company plans to pursue a strategy of maintaining or increasing the average spend per customer, which is around ¥4,000 in the mid-priced segment, by providing added value such as production information.」
The company reaffirmed its policy of maintaining or increasing the average spend per customer at around ¥4,000 through added value such as production information and service capabilities. - FY2018-Q3RestatedAnnual report
「The company is working to strengthen existing brands, develop stores for new brands, develop high-value-added products, and further strengthen services in sales.」
The company continues to strengthen its existing brands, new brands, high-value-added products, and sales services. - FY2018-Q2RestatedAnnual report
「The company is working to strengthen existing brands, develop stores for new brands, develop high-value-added products, and further strengthen services in sales.」
The company continues to strengthen its existing brands, new brands, high-value-added products, and sales services. - FY2018-Q1RestatedAnnual report
「Against this backdrop, our Group has continued to strengthen its workforce in response to expected changes in the consumer environment, while working to develop high-value-added products and further enhance services in sales.」
In response to changes in the consumer environment, the company continues to develop high-value-added products and strengthen sales services. - FY2017RestatedAnnual report
「As a particularly important aspect of existing-store performance, the repeat rate at stores open for more than 13 months remained stable at around 55% during the consolidated fiscal year, and the policy is to continue and strengthen these initiatives.」
The company reiterated its policy of maintaining the repeat rate at stores open for more than 13 months at around 55% and continuing to strengthen customer delight and satisfaction initiatives and promotional methods. - FY2017-Q3RestatedAnnual report
「In this environment, our Group has worked to develop high-value-added products and further strengthen sales services in order to increase the number of customers in our existing business formats.」
The Company continues to develop high-value-added products and strengthen sales services in order to increase customer numbers in its existing business formats. - FY2017-Q1RestatedAnnual report
「We are working to further strengthen the development and sale of high-value-added products and our sales services.」
The Company continues to develop high-value-added products and strengthen sales services in response to changes in the consumer environment. - FY2016First statedAnnual report
「The repeat rate at existing stores operating for more than 13 months remained stable at around 55% during the current fiscal year, and we plan to continue and strengthen these efforts.」
The Company indicated a policy of maintaining the average spend per customer at around ¥4,000 and encouraging repeat visits through the added value of production information and other measures, as well as promotional activities by store staff.