Expansion of mail-order and e-commerce demand driven by the COVID-19 pandemic
First written in FY2021-Q1. 5 of 16 entries say "Restated". Latest entry: FY2026.
Tea Life moved to the "Worse" side of this theme in 2025.
The whole theme swung hardest in 2025: 2 of 7 companies on the "Worse" side.
5 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Meanwhile, the overall contraction of the catalogue mail-order market and intensifying competition as the number of competing sellers on e-commerce marketplaces increases」
The company continues to describe the difficult demand environment resulting from the post-COVID-19 contraction of the catalogue market and intensifying competition on e-commerce marketplaces. - FY2026-H1Deteriorating demand conditions due to contraction in the catalogue market and intensifying e-commerce competitionAnnual report
「Meanwhile, factors include the overall contraction of the catalogue mail-order market and intensifying competition as the number of competing sellers on e-commerce marketplaces increases」
In addition to changes in the e-commerce demand structure following the COVID-19 pandemic, the contraction of the overall catalogue mail-order market and intensifying competition on e-commerce marketplaces have become apparent as factors behind lower revenue in the wellness business. - FY2025Declining existing demand due to contraction in supplements and intensifying e-commerce competitionAnnual report
「As the contraction in supplement-related products continued, we focused on developing new products, but did not launch a hit product capable of driving new growth, and therefore focused on improving profitability rather than expanding scale.」
The market structure has shifted from one originating in the expansion of e-commerce demand during the COVID-19 pandemic to a situation in which expanding the market remains difficult due to shrinking demand for supplements and the absence of hit products. - FY2024Recovery in store performance alongside rising costsAnnual report
「Although store performance in the retail and wholesale industries has shown signs of recovery, the outlook remains uncertain due to factors including inflation resulting from continued soaring energy and raw material prices.」
The market environment has shifted from one centred on expanding stay-at-home demand to one in which store performance is recovering while energy and raw material prices remain elevated. - FY2024-Q2Declining stay-at-home demand alongside a recovery in storesAnnual report
「In the retail and wholesale industries, store performance showed signs of recovery as foot traffic recovered. However, the outlook remained uncertain due to the declining trend in stay-at-home demand and inflation caused by persistently high energy and raw material prices.」
The company describes a change in the demand structure in which stay-at-home demand that expanded during the COVID-19 pandemic is trending downward, while the recovery in foot traffic is supporting a recovery in store performance. - FY2024-Q1Intensifying e-commerce competition and sluggish growth in e-commerce sales to ChinaAnnual report
「In terms of sales, revenue declined due to factors including intensifying competition as more competitors opened stores on e-commerce malls and sluggish growth in the e-commerce business targeting China.」
As competition in the e-commerce market continues to intensify, sluggish growth in the e-commerce business targeting China has also become apparent and is contributing to lower revenue in the retail business. - FY2023-Q3Specific factors behind the slowdown in e-commerce growthAnnual report
「In the mail-order industry, consumer behaviour continued to shift toward digital, driving expansion of the e-commerce market and intensifying competition. In addition, the growth rate is showing signs of slowing as consumption at physical stores and spending on services, travel and other experiences continues to increase with the easing of behavioural restrictions.」
The company confirms the digital shift in consumer behaviour and expansion of the e-commerce market, while the intensification of competition and a return to consumption at physical stores and spending on services, travel and other experiences have emerged as specific factors behind the slowdown in e-commerce growth. - FY2023-Q2RestatedAnnual report
「In the mail-order industry, e-commerce remained firm and demand continued to expand, although the growth rate is showing signs of slowing as the COVID-19 boom has run its course.」
The company reconfirms that e-commerce demand continues to expand and remains on a growth trajectory, while the growth rate continues to slow as the COVID-19 boom has run its course. - FY2023-Q1E-commerce growth continues despite the COVID-19 boom subsidingAnnual report
「In the mail-order industry, the market remained on a growth trend, although the COVID-related demand surge centered on e-commerce showed signs of leveling off.」
The company notes that, while the COVID-19 boom in the e-commerce market has begun to level off, the market continues to follow a growth trend. - FY2022Established demand for e-commerce and delivery services and intensifying competitionAnnual report
「In the mail-order industry, performance remained strong, mainly in e-commerce and delivery services, while competition with other companies intensified due to the increase in market entrants.」
The company notes that demand for e-commerce and delivery services has become established, while competition is intensifying due to an increase in market entrants. - FY2022-Q3AdvancedAnnual report
「In the mail-order industry, new services such as online supermarkets and various delivery businesses have become more widespread as a result of restrictions on going out to prevent the spread of COVID-19. E-commerce continued to drive growth, while competition with rival companies was showing signs of intensifying due to an increase in market entrants and other factors.」
In addition to reconfirming the structure in which e-commerce drives growth, the company has added the increasing adoption of new services such as online supermarkets and various delivery businesses as a market change. - FY2022-Q2RestatedAnnual report
「In the mail-order industry, e-commerce continued to drive growth, while intensifying competition due to an increase in market entrants and other factors, as well as rebound declines in some product categories as the stay-at-home boom subsided, are becoming apparent.」
The company continues to describe the market structure in which e-commerce drives growth, while competition is intensifying due to an increase in market entrants and rebound declines from the stay-at-home boom are beginning to emerge. - FY2022-Q1Expansion of the e-commerce user base and emergence of demand declines and intensifying competitionAnnual report
「In the mail-order industry, the customer base expanded, mainly in the e-commerce market, against a backdrop of restrictions on going out during the COVID-19 pandemic, and the industry remained on a growth trend. However, intensifying competition due to the increase in market entrants and the decline in stay-at-home consumption following the lifting of restrictions on going out after the pandemic subsided have become evident.」
The company notes that, while the e-commerce market has expanded its user base and maintained a growth trend, intensifying competition due to an increase in market entrants and a post-pandemic rebound decline following the lifting of restrictions on going out have become apparent. - FY2021-Q3RestatedAnnual report
「In the retail and wholesale industries, changes in consumer behaviour resulting from new lifestyles during the COVID-19 pandemic have supported channels that can be used from home, such as mail-order and television shopping, while sales at physical stores remained extremely difficult, with results varying by business format and product category due to shorter operating hours and restrictions on going out. In the mail-order industry, performance remained strong, mainly in e-commerce, against a backdrop of rising stay-at-home demand, although」
The company reconfirms the structural market change in which demand for mail-order, television shopping and e-commerce has remained strong against a backdrop of new lifestyles and stay-at-home demand. - FY2021-Q2RestatedAnnual report
「Changes in consumer behaviour resulting from new lifestyles during the COVID-19 pandemic have supported channels that can be used from home, such as mail-order and television shopping, while sales at physical stores remained extremely difficult, with results varying by business format and product category due to shorter operating hours and restrictions on going out. In the mail-order industry, performance remained strong, mainly in e-commerce, against a backdrop of rising demand for stay-at-home consumption, although」
The company reconfirms the market structure in which mail-order, television shopping and e-commerce have performed well against a backdrop of new lifestyles and stay-at-home consumption. - FY2021-Q1First statedAnnual report
「Changes in consumer behaviour resulting from new lifestyles brought about by restrictions on going out and changes in working styles during the COVID-19 pandemic have increased the use of mail-order and TV shopping, while sales at physical stores remained extremely difficult, with results varying significantly by product category. In the mail-order industry, the market continued to expand, led mainly by e-commerce, in response to increased stay-at-home consumption, although」
The company recorded, for the first time as a standalone theme, the structural market change in which restrictions on going out and changes in working styles associated with COVID-19 increased the use of and demand for mail-order, television shopping and the e-commerce market.