Company-Wide Alignment and Improvement of Sales and Operational Skills
First written in FY2017. 8 of 11 entries say "Advanced", first in FY2018. Latest entry: FY2026.
44 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The company also held customer service role-play contests and visual presentation contests, among others, to strengthen practical training.」
In addition to recruitment, evaluation, training and internal certification programs, the company has introduced practical personnel development initiatives, including customer service role-play contests and visual presentation contests. - FY2025AdvancedAnnual report
「Key examples include the internal certification program, early evaluation program, store manager selection and development program, and new-graduate career-track program.」
The company specified concrete personnel development programs, including internal certification, early evaluation, store manager selection and development, and a new-graduate career track. - FY2024AdvancedAnnual report
「The company will continue to strengthen its recruitment team, hire experienced mid-career personnel who can contribute immediately, and recruit new graduates to build the human resources foundation for a sustainable company. It will also focus on securing personnel by revising its evaluation system, improving the workplace environment and enhancing employee benefits.」
The company continues to strengthen its recruitment team, hire mid-career and new-graduate employees, and improve its evaluation system, workplace environment and employee benefits. It has also established a personnel development team to enhance its education and training programs. - FY2024-Q3AdvancedAnnual report
「The company newly established the internal certification program “unico Advisor” and provided employee training to strengthen the customer service capabilities of sales staff.」
To strengthen the customer service capabilities of sales staff, the company established the internal certification program “unico Advisor” and provided employee training. - FY2023ReframedAnnual report
「The company will continue to strengthen its recruitment team, hire experienced mid-career personnel who can contribute immediately, and recruit new graduates to build the human resources foundation for a sustainable company. It will also focus on securing personnel by revising its evaluation system, improving the workplace environment and enhancing employee benefits.」
In addition to improving sales and operational skills, the company has expanded the scope of its initiatives for securing and developing personnel to include the recruitment team, mid-career and new-graduate hiring, the evaluation system, the workplace environment and employee benefits. - FY2022RestatedAnnual report
「The company aims to reduce recruitment costs and other expenses by improving operational efficiency through systems investment and further improving employee retention. To improve retention, it will revise its personnel and evaluation systems and enhance education and training programs so that staff feel more motivated.」
The company has reaffirmed systems investment, revisions to its personnel and evaluation systems, and enhancement of education and training programs as measures to secure and retain personnel. - FY2020AdvancedAnnual report
「Regarding sales and gross profit, the company continued to prioritize improving the accuracy of production control from the previous fiscal year, developing internal personnel and deploying staff effectively. It focused on preventing stockouts and maintaining appropriate inventory while securing gross profit.」
In addition to improving the accuracy of production control, the company developed personnel and deployed staff, advancing efforts to secure gross profit, prevent stockouts and maintain appropriate inventory. - FY2020-Q1AdvancedAnnual report
「Sales, operating profit, ordinary profit and quarterly net profit increased year on year, as the effects of consulting for the headquarters production control department began to improve the availability of products for the brands, while stable inventory levels were maintained.」
The effects of consulting for the headquarters production control department are reflected in the improvement of product availability for the brands and are cited as a factor behind the increase in results. - FY2019-Q3AdvancedAnnual report
「During the 3rd quarter cumulative consolidated period, results increased year on year. In addition to the continued strong sales of new products from the 2nd quarter and the securing of appropriate inventory, this was attributable to stronger sales capabilities resulting from improved customer service skills among store sales staff and the renewal of the EC site.」
The company cites improved customer service skills among store sales staff as a factor strengthening its sales capabilities, showing concrete progress in initiatives to improve sales and operational skills. - FY2018AdvancedAnnual report
「As part of its internal strengthening efforts, the company focused on improving skills through consulting support for key departments and acquiring know-how for bringing functions in-house.」
The company advanced concrete internal strengthening initiatives, including consulting support for key departments and the acquisition of know-how for bringing functions in-house. - FY2017First statedAnnual report
「The company aims to improve operational speed through closer coordination among stores, supervisors and headquarters, accumulate sales and operational know-how through the active use of external consultants, and improve the skills of store managers and other employees, standardize operations and reduce labor hours, and accelerate the development and improve the retention of sales staff through reforms to its personnel system, expanded training programs and effective use of its new core system.」
The company has positioned coordination among stores, supervisors and headquarters, external consulting, personnel system reforms, expanded training and system utilization as integrated improvement initiatives.