Improving operational efficiency and reducing selling, general and administrative expenses and customer acquisition costs
First written in FY2017-Q1. 4 of 21 entries say "Restated". Latest entry: FY2026.
91 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Segment operating income was ¥6,980 million, up 4.9% year on year, as higher profit from customer growth was accompanied by cost reductions, including customer acquisition costs.」
Cost reductions, including customer acquisition costs, contributed to Energy business operating income of ¥6,980 million, up 4.9% year on year. - FY2025-H1Cost reductions, including customer acquisition costs, narrowed the lossAnnual report
「As a result, segment revenue was ¥45,406 million, up 5.7% year on year. In addition, the segment reduced costs, including customer acquisition costs, bringing its operating loss to ¥65 million, compared with an operating loss of ¥740 million in the same period of the previous year.」
Cost reductions, including customer acquisition costs, narrowed the Energy segment's operating loss from ¥740 million in the same period of the previous year to ¥65 million. - FY2024Higher operating expenses associated with customer growthAnnual report
「Selling, general and administrative expenses increased by ¥3,299 million, to ¥74,440 million, up 4.6% year on year, due mainly to higher operating expenses associated with customer growth.」
Higher operating expenses associated with the expansion of the customer base were reflected in higher selling, general and administrative expenses. - FY2024-Q3Lower profit due to upfront customer acquisition investmentAnnual report
「As a result, segment revenue was ¥26,673 million, up 4.6% year on year, while operating income was ¥4,142 million, down 1.8%, due to upfront investment in customer acquisition and other factors.」
Although revenue increased, operating income decreased 1.8% year on year due to upfront investment in CATV customer acquisition and other factors. - FY2023Higher customer acquisition costs and lower profitAnnual report
「Cost of sales increased by ¥18,650 million, to ¥144,129 million, up 14.9% year on year, due mainly to higher gas procurement prices in the Energy business. Selling, general and administrative expenses increased by ¥1,722 million, to ¥71,141 million, up 2.5%, due mainly to higher customer acquisition costs in the LP gas and broadband businesses. As a result, operating income decreased by ¥874 million, to ¥14,919 million, down 5.5%.」
Although revenue increased, operating income decreased due to higher gas procurement prices and customer acquisition costs. - FY2023-Q3Higher customer acquisition costs and lower profitAnnual report
「Under these circumstances, for the cumulative third quarter of the current consolidated fiscal year, revenue was ¥164,249 million, up 9.9% year on year, but operating income was ¥8,466 million, down 8.5%, due to the surge in gas procurement costs, higher customer acquisition costs and other factors.」
Although revenue increased, operating income decreased 8.5% year on year due mainly to higher customer acquisition costs. - FY2023-Q2Higher customer acquisition costs and lower profitAnnual report
「Revenue was ¥104,110 million, up 8.4% year on year, but operating income was ¥4,253 million, down 18.6%, due to the surge in gas procurement costs, higher customer acquisition costs and other factors.」
Although revenue increased, operating income decreased 18.6% year on year due to the surge in gas procurement costs and higher customer acquisition costs. - FY2023-Q1Higher broadband customer acquisition costs and lower profitAnnual report
「As a result, segment revenue was ¥12,873 million, up 2.0% year on year, while higher broadband customer acquisition costs reduced operating income to ¥881 million, down 3.5%.」
Operating income in the Information and Communications segment decreased 3.5% year on year due to higher broadband customer acquisition costs. - FY2022-Q3Higher customer acquisition costs and lower profitAnnual report
「As a result, for the cumulative third quarter of the current consolidated fiscal year, the Group reported record-high revenue of ¥149,420 million, up 6.9% year on year. However, due mainly to higher customer acquisition costs, operating income was ¥9,248 million, down 6.6%, ordinary income was ¥9,324 million, down 6.1%, and net income attributable to owners of the parent was ¥4,634 million, down 21.9%.」
Although revenue reached a record high, operating income, ordinary income and quarterly net income decreased year on year due mainly to higher customer acquisition costs. - FY2022-Q2Higher customer acquisition costs and lower profitAnnual report
「As a result, for the cumulative second quarter of the current consolidated fiscal year, the Group reported record-high revenue of ¥96,060 million, up 6.9% year on year. However, due mainly to higher customer acquisition costs, operating income was ¥5,223 million, down 4.2%, ordinary income was ¥5,284 million, down 3.9%, and net income attributable to owners of the parent was ¥2,281 million, down 30.4%.」
Although revenue reached a record high, each profit item decreased due mainly to higher customer acquisition costs. - FY2022-Q1Higher customer acquisition costs and lower profitAnnual report
「Revenue reached a record high, increasing 7.3% year on year to ¥48,396 million. However, operating income decreased 14.7% to ¥3,226 million, ordinary income decreased 12.5% to ¥3,353 million, and net income attributable to owners of the parent decreased 23.5% to ¥1,870 million, due in part to higher customer acquisition costs.」
Although revenue increased, operating income, ordinary income and net income decreased year on year due mainly to higher customer acquisition costs. - FY2020Increase in selling, general and administrative expensesAnnual report
「Selling, general and administrative expenses increased by ¥1,963 million to ¥65,065 million, up 3.1% year on year, due in part to higher personnel expenses, rent, and depreciation.」
Selling, general and administrative expenses increased by ¥1,963 million due to higher personnel expenses, rent, depreciation, and other costs. - FY2020-Q2RestatedAnnual report
「The company also worked to reduce manufacturing and logistics costs.」
Continued initiatives to reduce manufacturing and logistics costs in the Aqua business. - FY2020-Q1RestatedAnnual report
「The company also worked to reduce manufacturing and logistics costs.」
The company reported initiatives to reduce manufacturing and logistics costs in the Aqua business. - FY2018Higher customer acquisition and churn-prevention costsAnnual report
「Cost of sales increased by ¥5,142 million to ¥110,733 million, up 4.9% year on year, mainly due to higher gas procurement prices. Selling, general and administrative expenses increased by ¥4,074 million to ¥64,365 million, up 6.8%, due in part to higher customer acquisition and churn-prevention costs. As a result, operating income decreased by ¥1,779 million to ¥10,971 million, down 14.0%.」
Customer acquisition and churn-prevention costs increased by ¥4,074 million, and operating income decreased 14.0% year on year. - FY2018-Q3Higher customer acquisition and churn-prevention costsAnnual report
「Revenue increased 4.6% year on year to ¥133,336 million. However, operating income decreased 19.7% to ¥6,579 million, ordinary income decreased 19.2% to ¥6,662 million, and net income attributable to owners of the parent decreased 29.2% to ¥3,435 million, due in part to higher customer acquisition and churn-prevention costs.」
Operating income and other profit measures decreased year on year due to higher customer acquisition and churn-prevention costs. - FY2018-Q1Higher customer acquisition and churn-prevention costsAnnual report
「Revenue increased 2.2% year on year to ¥42,531 million due to an increase in customers with ongoing contracts. However, operating income decreased 25.0% to ¥2,152 million due in part to higher customer acquisition and churn-prevention costs.」
Operating income decreased 25.0% year on year due to higher customer acquisition and churn-prevention costs. - FY2017AdvancedAnnual report
「Cost of sales decreased by ¥5,537 million, to ¥105,590 million, down 5.0% year on year, mainly due to lower gas procurement prices. Selling, general and administrative expenses decreased by ¥1,276 million, to ¥60,290 million, down 2.1%, as the company worked to control costs, including customer acquisition costs for Hikari Collaboration and Aqua.」
Controls on Hikari Collaboration and Aqua customer acquisition costs resulted in a specific ¥1,276 million decrease in selling, general and administrative expenses. - FY2017-Q3RestatedAnnual report
「Segment revenue increased 3.0% year on year to ¥18,901 million due to an increase in customer numbers, while operating income increased 115.1% to ¥1,811 million as the company worked to reduce costs.」
Cost-reduction initiatives in the CATV business were reiterated. - FY2017-Q2RestatedAnnual report
「Segment revenue increased 2.9% year on year to ¥12,560 million due to an increase in customer numbers, while operating income increased 124.8% to ¥1,240 million as the company worked to reduce costs.」
Continued cost-reduction initiatives in the CATV business were reported. - FY2017-Q1First statedAnnual report
「As a result, segment revenue decreased 13.8% year on year to ¥17,479 million. However, operating income increased 21.1% to ¥1,643 million due to reductions in selling, general and administrative expenses, including through greater operating efficiency.」
The company confirmed improvements in operating efficiency and reductions in selling, general and administrative expenses in the gas and petroleum businesses. It also reported curbs on customer acquisition and advertising expenses in the Aqua business.