Realizing the world's leading retail services group

「Against this backdrop, under the corporate philosophy “Moving hearts, through the power of people,” the Group has been working since fiscal 2025 on the town-making preparation phase, Phase I covering fiscal 2025 through fiscal 2027, toward realizing “a retail group centered on a special department store that enriches customers’ lives.”」

「The Group has defined its long-term aspiration as “a retail group centered on ‘special’ department stores that enrich customers’ lives,” and is advancing initiatives through 3 phases on the path to achieving it: “Revitalization,” “Preparation for Community Development,” and “Harvest.” After making substantial progress in Group revitalization during the “Revitalization Phase” (fiscal 2022 through fiscal 2024), the current medium-term management plan for fiscal 2025 through fiscal 2030 aims to enhance corporate value during the “Preparation for Community Development Phase” by transforming the business from operating department-store facilities to serving individual customers, in order to provide diverse value from an individual-customer perspective beyond the traditional department-store framework.」

「Against this backdrop, the Group has adopted the corporate philosophy “Moving hearts, through the power of people” as its mission and aims to realize its vision of becoming “a retail group centered on a special department store that enriches customers’ lives” through three stages: the revitalization phase, the town-making preparation phase and the fruition phase.」

「The Group has defined its long-term aspiration as “a retail group centered on ‘special’ department stores that enrich customers’ lives,” and is advancing initiatives through 3 phases on the path to achieving it: “Revitalization,” “Preparation for Community Development,” and “Harvest.”」

「Against this backdrop, our Group advanced the current medium-term management plan for fiscal 2022 through fiscal 2024 toward its aspiration of “a retail group centered on ‘special’ department stores that enrich customers’ lives.” By steadily advancing the priority strategies through fiscal 2023, we achieved results substantially exceeding the initial plan. In fiscal 2024, the final year of the current plan, we are advancing 4 core priority strategies: the “High-Sensitivity, High-Quality” strategy, the “Connecting with Individual Customers” CRM strategy, the “Federation” strategy, and the “Community Development” strategy.」

「Against this backdrop, our Group steadily advanced initiatives under the medium-term management plan for fiscal 2022 through fiscal 2024 to realize “a retail group centered on ‘special’ department stores that enrich customers’ lives,” including the “High-Sensitivity, High-Quality” strategy, the “Connecting with Individual Customers” CRM strategy, the “Federation” strategy, and “The Science of Department Stores” (profit structure reform).」

「Against this backdrop, our Group steadily advanced the medium-term management plan for fiscal 2022 through fiscal 2024 to realize its aspiration of “a retail group centered on ‘special’ department stores that enrich customers’ lives.”」

「Against this backdrop, our Group is steadily implementing the medium-term management plan for fiscal 2022 through fiscal 2024 to realize its long-term aspiration of “a retail group centered on ‘special’ department stores that enrich customers’ lives.”」

「As the first year of the medium-term management plan for fiscal 2022 through fiscal 2024, this fiscal year has been positioned as a year to increase the certainty of “Revitalization” and begin preparing “Development” with “Harvest” in sight. We have worked to establish a firm foundation for the revitalization of the department-store business.」

「As another initiative, the Mitsukoshi Isetan Group is reorganizing its corporate philosophy framework to drive behavioral change and enhance the effectiveness of its strategy, with a view to becoming “a retail group centered on ‘special’ department stores that enrich customers’ lives.” All Group employees will participate in reorganizing the framework through cross-functional dialogue, company-wide employee surveys, and projects led by management.」

「To realize its long-term aspiration of “a retail group centered on ‘special’ department stores that enrich customers’ lives,” the Group is advancing its strategy through 3 phases: “Revitalization,” “Development,” and “Harvest.”」

「Our Group has defined its long-term aspiration as “a retail group centered on ‘special’ department stores that enrich customers’ lives” and formulated a medium-term management plan through fiscal 2024 to support the next phase of growth.」

「As a full-scale resumption of economic activity and further changes in lifestyles and consumer behavior are expected as vaccination rates rise and restrictions are eased, our Group has defined its long-term aspiration as “a retail group centered on ‘special’ department stores that enrich customers’ lives” and aims to achieve “expanding and dominating high-sensitivity, high-quality consumption and providing the best customer experience” as its basic strategy.」

「Through these initiatives, we will achieve our long-term basic strategy of “expanding and dominating high-sensitivity, high-quality consumption and providing the best customer experience,” and aim to become “a retail group centered on ‘special’ department stores that enrich customers’ lives.”」

「To realize its long-term aspiration of becoming “a retail group centered on ‘special’ department stores that enrich customers’ lives,” our Group has established “expanding and dominating high-sensitivity, high-quality consumption and providing the best customer experience” as its long-term basic strategy.」

「Based on “Our Way of Thinking,” the origin of the Group’s philosophy, our Company aims to realize “the Mitsukoshi Isetan Group that connects people and the times” by leveraging the goodwill, customers, and other valuable assets cultivated to date, together with the capabilities of IT, stores, and people, and acting as a matching platform operator that connects customers with products and experiences from around the world.」

「In these challenging circumstances, our Group is bringing about “change” and “transformation” to serve customers in a wide range of everyday situations and realize “the Mitsukoshi Isetan Group that connects people and the times,” while working to create new value. To this end, we continue to make upfront investments for the future and are advancing business model reform by incorporating new capabilities, including digital technology, in addition to the know-how and resources cultivated over many years through our people and stores.」

「Based on “Our Way of Thinking,” established in April 2018, our Group aims to create sustainable growth and development by bringing about “change” and “transformation” ourselves, leveraging the goodwill, customers, and other valuable assets cultivated to date, together with the capabilities of IT, stores, and people, as a department store for a new era that connects customers with products and experiences from around the world.」

「On the 10th anniversary of the integration, our Group established “Our Way of Thinking” in April 2018 and clearly defined the direction the Company should take toward further growth. As greater “change” is required amid accelerating globalization, we aim to create a department store for a new era by leveraging the goodwill, customers, and other valuable assets cultivated to date, together with the capabilities of IT, stores, and people. Through digital technology, we aim to connect customers with products and experiences from around the world.」

「Against this backdrop, our Group has brought together the know-how and resources it has cultivated over many years, centered on its core department-store business, and has worked to create new value by bringing about “change” and “transformation” ourselves so that we can serve customers in a wide range of everyday situations and realize “the Mitsukoshi Isetan Group that connects people and the times.”」

「Based on the newly established “Our Way of Thinking,” we have worked to create new value by responding to changes in society and bringing about “change” and “transformation” ourselves, with the aim of realizing “the Mitsukoshi Isetan Group that connects people and the times” and serving customers in a wide range of everyday situations.」

「In April, on the 10th anniversary of the integration of Mitsukoshi and Isetan, we reviewed the Group’s corporate philosophy and established a new “Our Way of Thinking.” To respond to rapidly changing conditions, we aim to create new value and achieve sustainable growth and development by bringing about “change” and “transformation” ourselves.」

「On the 10th anniversary of the integration of Mitsukoshi and Isetan, we reviewed the Group’s corporate philosophy and established a new “Our Way of Thinking.” To respond to rapidly changing conditions, we aim for sustainable growth and development by bringing about “change” and “transformation” ourselves.」

「Against this backdrop, our Group has brought together the know-how and resources it has cultivated over many years, aiming to become “a world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong ‘my department store,’ and continues to grow with high profitability.”」

「Against this backdrop, our Group has brought together the know-how and resources it has cultivated over many years, aiming to become “a world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong ‘my department store,’ and continues to grow with high profitability,” and has worked to create new value.」

「Against this backdrop, our Group has brought together the know-how and resources it has cultivated over many years, aiming to become “a world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong ‘my department store,’ and continues to grow with high profitability,” and has worked to create new value.」

「Since the founding of Mitsukoshi and Isetan, our Group has brought together the know-how and resources it has cultivated over many years, with the aim of becoming its group vision, “a world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong ‘my department store,’ and continues to grow with high profitability.”」

「Under these circumstances, our Group has brought together the know-how and resources it has cultivated over many years, aiming to become “a world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong ‘my department store,’ and continues to grow with high profitability,” and has worked to create new value.」

「Against this backdrop, our Group has brought together the know-how and resources it has cultivated over many years, aiming to become “a world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong ‘my department store,’ and continues to grow with high profitability,” and has worked to create new value recognized around the world.」

「A world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong “my department store,” and continues to grow with high profitability」

「A world-leading retail services group that continually creates high-quality, new lifestyles, serves customers in a wide range of everyday situations, becomes each customer’s lifelong “my department store,” and continues to grow with high profitability」