Expansion into Business Areas Across the Lifestyle Spectrum

「In October 2025, we also obtained licenses for financial instruments intermediary services and bank agency services and began operations inside Mitsukoshi Nihombashi Main Store, further expanding the planning and provision of financial products by leveraging our points of contact with department store customers.」

「株式会社エムアイフードスタイル operates supermarket and food OEM manufacturing businesses. Amid rising prices, it thoroughly controlled expenses and strengthened initiatives under the “Group Federation Strategy.” These initiatives include expanding distribution channels for private-label products using the strength of the 三越伊勢丹 group, increasing OEM orders, and conducting campaigns for MI Card members, who are identified customers of the group. The company plans to open a new Queens Isetan Jujo store in November 2024 at a redevelopment site near Jujo Station on the JR Saikyo Line.」

「In response to the full-scale recovery in travel demand, 株式会社三越伊勢丹ニッコウトラベル continued to increase sales by offering a broad lineup of high-value-added domestic and overseas package tours. These included high-quality travel products making use of the company’s strengths, such as the Serenade, a European river cruise ship, and the Mitsukoshi Isetan Premium Cruiser, a large domestic luxury bus with only 10 seats, as well as exclusive special tours commemorating Mitsukoshi’s 350th anniversary.」

「In the travel business, 株式会社三越伊勢丹ニッコウトラベル achieved a substantial increase in sales by offering a broad lineup of high-value-added, original products in response to the recovery in travel demand, including special tours commemorating Mitsukoshi’s 350th anniversary and the resumption of its original European river cruises. Earnings also improved substantially after fixed costs were thoroughly reduced during the COVID-19 pandemic, lowering the breakeven point, and the business returned to profitability for the first time in 4 years.」

「株式会社エムアイフードスタイル operates 17 Queens Isetan stores, high-quality food supermarkets centered on highly distinctive private-label products. As a new store opening, Queens Isetan Shinkoiwa is scheduled to open in October 2023. We will continue to pursue the provision of a high-quality lifestyle that enriches customers’ lives.」

「As part of our efforts to meet customers’ broad range of needs, sales of products and services not handled by department stores, including imported automobiles, real estate and travel, also expanded steadily.」

「At 株式会社三越伊勢丹ニッコウトラベル, overseas group package tours resumed in July 2022 after approximately 2 years and 4 months, but a full recovery has not yet been achieved and difficult conditions continue. In domestic travel, performance improved substantially despite the difficult business environment, supported by steady bookings for high-priced individual travel, particularly from customers served by our sales representatives.」

「At 株式会社三越伊勢丹ニッコウトラベル, domestic travel sales recovered steadily, returning to approximately 90% of pre-pandemic levels. In overseas travel, bookings for individual travel have been recovering, and we handled overseas travel for the first time in approximately 2 years. However, the business environment for group travel remains difficult. Although COVID-19 restrictions at destinations such as Europe have been eased and acceptance arrangements are being put in place, tours have been canceled or postponed due to delays in easing restrictions on entry into Japan and the impact of the situation in Ukraine.」

「At 株式会社三越伊勢丹ニッコウトラベル, the travel business declined sharply from April through September due to the impact of the state of emergency, but the number of customers served rose sharply from October through December, and domestic travel sales during this period substantially exceeded the previous year. However, overseas travel sales, which had been a major source of earnings, cannot be expected, and the operating environment remains difficult.」

「As we pursue business structure and business model reforms, we decided to transfer the shares after considering changes in the environment surrounding the esthetic business and the future direction of 株式会社ソシエ・ワールド’s business.」

「In the travel business, domestic tours resumed on a reduced scale in June after the first state of emergency was lifted, and we concentrated all management resources on the domestic business. Sales in October and November substantially exceeded plan, partly benefiting from Go To Travel, but cancellations increased as infections spread again toward year-end, and half of the tours scheduled during the year-end and New Year period were canceled. As a result, a severe situation of lower sales and lower profit continues.」

「In the travel business, our offices were temporarily closed from April through the end of May following the declaration of a state of emergency, and all tours were canceled. Domestic tours resumed on a reduced scale in June, but overseas tours could not resume, and a difficult operating environment continues.」

「We will continue to pursue the provision of new value to help customers in various aspects of their daily lives.」

「In the travel business, 株式会社三越伊勢丹ニッコウトラベル drove overall earnings as its core overseas cruise tours performed well. We are also working to strengthen our profit structure through greater operational efficiency, which has led to reductions in selling, general and administrative expenses.」

「In the travel business, 株式会社ニッコウトラベル and 株式会社三越伊勢丹旅行 completed their management integration in April this year as 株式会社三越伊勢丹ニッコウトラベル. Following the integration, we are working to strengthen our profit structure by improving operational efficiency.」

「In the travel business, where future growth is expected, we plan to integrate 株式会社三越伊勢丹旅行 and 株式会社ニッコウトラベル in April 2019, improve efficiency and enhance the value provided to customers by pursuing the benefits of integration.」

「In travel, we are preparing for the business integration of 株式会社ニッコウトラベル, which has strengths in the senior market, and 株式会社三越伊勢丹旅行. In the third quarter, overseas tours were canceled due to low water levels affecting our core European river cruises, while the operating rate for domestic tours remained weak. However, as a result of cost control, operating profit improved despite lower sales than in the previous year. In the media business, stronger sales operations at 株式会社スタジオアルタ increased the number of advertisements, mainly large spot placements, at the core Shinjuku Alta Vision, and sales exceeded plan. At the Alternative Theatre in Yurakucho, which we operate, changing the operating model from self-produced performances to leasing the venue to external parties resulted in a significant improvement in operating profit.」

「In travel, we are pursuing concrete initiatives to maximize business synergies between 株式会社ニッコウトラベル, which has strengths in the senior market, and 株式会社三越伊勢丹旅行. These include developing and selling joint products using the resources of both companies, cross-selling to the customers of both companies and the department stores in our group, and reducing costs through joint procurement. These initiatives have begun to generate a certain level of synergy. In beauty, 株式会社ソシエ・ワールド is expanding its presence in stores within our group. It opened an esthetic salon at Shizuoka Isetan in May and an eye beauty salon inside Nagoya Mitsukoshi Hoshigaoka in August, with the aim of creating synergies with our group department stores.」

「In our other businesses, we are working to help customers in various aspects of their daily lives. In travel and beauty, we aim to create synergies with our existing store network and customer base.」

「In the beauty and travel businesses, we aim to create synergies between 株式会社ソシエ・ワールド and 株式会社ニッコウトラベル, which became subsidiaries in March 2017, and our existing store network and customer base.」

「In travel, 株式会社ニッコウトラベル, which became a subsidiary in March, generated bookings through joint planning and cross-selling with 株式会社三越伊勢丹旅行 and listings in direct mail sent to MI Card members, creating business synergies. In beauty, we are considering ways to create synergies between 株式会社ソシエ・ワールド, which became a subsidiary in January, and our existing store network. In September, we opened a hair salon and a salon specializing in eyebrow and eyelash beauty simultaneously on the fourth floor of Perie Chiba.」

「In the travel business, we will seek to maximize synergies between 株式会社ニッコウトラベル, which became a subsidiary in March and has strengths in the senior market, and 株式会社三越伊勢丹旅行. In the beauty business, we will create synergies between 株式会社ソシエ・ワールド, which became a subsidiary in January, and our existing store network. In the media business, 株式会社スタジオアルタ has been preparing to open in July an advanced entertainment theater at the former site of Yurakucho Marion, featuring “non-verbal” entertainment for a global audience.」

「To address emerging consumer needs and strengthen businesses related to experiential “koto” consumption, we made 株式会社ソシエ・ワールド, which operates a total beauty business, a subsidiary in January this year, and 株式会社ニッコウトラベル, which operates a travel business, a subsidiary in March. We will expand the businesses by sharing and making use of our group resources, with the aim of enhancing corporate value.」

「Our group is actively pursuing business expansion and the creation of new businesses to address emerging consumer needs. To strengthen our “koto” services, we made 株式会社ソシエ・ワールド, which operates a total beauty business, a subsidiary in January 2017. While expanding the business by sharing and making maximum use of the resources of our group, we will further seek to enhance corporate value by expanding customer touchpoints and creating new value, including through the development of new business formats.」

「We are also actively seeking to create new businesses in response to emerging customer needs. As one such initiative, we opened the membership salon “3rd_PAGE (サード ペイジ)” in Aoyama on 21 September for customers pursuing an enriched lifestyle. We will provide seminars and workshops with high scarcity value that are available only to members, as well as concierge services.」

「In our other businesses, we are developing distinctive new businesses to help customers in various aspects of their daily lives. 株式会社三越伊勢丹プラン・ドゥ・シー and 株式会社三越伊勢丹トランジット, which were established last year, are preparing to launch food service and bridal businesses. 株式会社三越伊勢丹イノベーションズ, an investment company established in January, invested in a startup that operates an e-gift service. In April, we also established 株式会社三越伊勢丹Ｔマーケティング, a joint venture with カルチュア・コンビニエンス・クラブ株式会社, which operates T-Point, and are pursuing the creation of new businesses.」

「To provide new value across all aspects of our customers’ lifestyles, we will strengthen existing businesses and develop new ones while actively considering partnerships with external companies.」