Building Customer Relationship Infrastructure
First written in FY2017. 6 of 14 entries say "Advanced", first in FY2020-Q2. Latest entry: FY2026.
2 other companies' latest entry also says "Raised".
- FY2026RaisedAnnual report
「By seamlessly connecting various channels, including stores, EC and the app, we will create an environment in which more customers can experience the products and services provided by DCM. Through these initiatives, we will deliver a convenient and highly satisfying customer experience. ・DCM app members: 6 million ・Launch of a new EC site with improved convenience ・Operation of a community site that helps solve everyday problems」
The initiatives expanded from the existing EC, BOPIS and digital promotions to seamless integration of stores, EC and the app, a new EC site and a community site, with a target of 6 million app members in fiscal 2028. - 2026-04-14AdvancedManagement Plan
「Target of 6 million DCM app members」
The customer strategy was developed around coordinated app-based channels, with a target of 6 million app members, an increase of 2.7 million, or 80%, from fiscal 2025. - FY2024RestatedAnnual report
「We will work to improve customer convenience by establishing our unique BOPIS model and creating a new form of home-improvement retail.」
The company reconfirmed the establishment of its unique BOPIS model integrating physical stores and the online business. - FY2024-Q3AdvancedAnnual report
「To further strengthen operational cooperation, we will promote personnel exchanges between the two companies more actively than before and pursue ongoing improvements in corporate value through greater efficiency in store operations via system integration and new cooperation in commercial initiatives including omnichannel and DX.」
Regarding cooperation with ケーヨー, the company specified personnel exchanges, system integration and commercial initiatives including omnichannel and DX. Existing EC and digital initiatives are being expanded into integrated commercial operations with the consolidated subsidiary. - FY2024-Q1RestatedAnnual report
「Alongside a store strategy centered on reforming existing stores, further pursuit of low-cost operations, establishment of our unique BOPIS model, enhancement of the private-label product development system and expansion of our business scope through M&A, we are pursuing sustainable business value and increased shareholder value with the aim of realizing our 2030 vision of becoming a comprehensive company that enhances everyday living.」
The company reconfirmed the establishment of its unique BOPIS model integrating physical stores and the online business as a measure under the Third Medium-Term Management Plan. - FY2023RaisedAnnual report
「We will work to improve customer convenience by integrating physical stores and the online business, establishing our unique BOPIS model and creating a new form of home-improvement retail.」
The scope of the initiatives expanded from the existing membership service, EC and digital promotions to integrating physical stores and online operations through Buy Online, Pick-up In Store. - FY2023-Q2AdvancedAnnual report
「In addition, on 24 March 2022, we acquired 100% of the shares of エクスプライス株式会社, making it a wholly owned subsidiary. As the deemed acquisition date is 31 May 2022, the results of エクスプライス株式会社 are included from the consolidated cumulative second-quarter period.」
The results of エクスプライス were included in profit or loss from the consolidated cumulative second-quarter period, and the results of the digital and physical retail integration, including the EC business, were reflected in the consolidated results. - FY2023-Q1AdvancedAnnual report
「On 24 March 2022, we acquired 100% of the shares of エクスプライス株式会社, making it a wholly owned subsidiary. By combining the company’s strength in EC with our Group’s strength in physical retail, we expect to generate a range of business synergies, including the use of physical stores in the EC business, reciprocal customer referrals, expansion of the product portfolio beyond consumer electronics, faster logistics and cost reductions.」
The company acquired 100% of エクスプライス, which has strength in EC, and identified specific synergies including integration between the EC business and physical stores, reciprocal customer referrals, product-portfolio expansion and greater logistics efficiency. - FY2022RaisedAnnual report
「We will work to improve the workplace environment and reduce costs through greater operating efficiency using IT and AI technologies. We will also strengthen the EC business and work to establish ways of strengthening relationships with customers outside of stores and flyers through promotional methods using SNS and other channels.」
In addition to purchasing-data analysis and the use of SNS, the company identified operating-efficiency improvements using IT and AI and the strengthening of the EC business as priority measures, expanding the scope of its digital initiatives. - FY2021RaisedAnnual report
「We will work to develop stores that provide more convenient and fulfilling lifestyles, while pursuing the optimal combination of offerings to meet differing demand in each region, from purchasing-data analysis through the development and introduction of new businesses.」
In addition to the previous use of SNS, IT and media, the company expanded the scope of its measures by identifying everything from purchasing-data analysis through the development and introduction of new businesses as means of improving customer convenience. - FY2020-Q3AdvancedAnnual report
「To improve services for customers, we launched the Mybo common membership service, available at all DCM Group stores and DCM Online, on 1 June 2019, and 4 million customers had enrolled as of the end of November. We will also continue expanding cashless payment options, including electronic money, so that customers can shop more conveniently and securely.」
The number of Mybo common membership service subscribers reached 4 million as of the end of November, up from 3.07 million three months after its launch in June 2019. The expansion of cashless payment options is also continuing. - FY2020-Q2AdvancedAnnual report
「To improve services for customers, we launched the Mybo common membership service, available at all DCM Group stores and DCM Online, on 1 June 2019, and 3.07 million customers enrolled during the first three months. We will also continue expanding cashless payment options, including electronic money, so that customers can shop more conveniently and securely.」
The Mybo common membership service was launched on 1 June 2019, and 3.07 million people enrolled during the first three months. The company also indicated its policy of expanding cashless payment options, including electronic money. - FY2018RestatedAnnual report
「We will work to establish ways of strengthening relationships with customers outside of flyers through promotional methods using SNS, IT and media.」
The company reconfirmed measures to strengthen customer relationships using SNS, IT and media. - FY2017First statedAnnual report
「We will work to establish ways of strengthening relationships with customers outside of flyers through promotional methods using SNS, IT and media.」
The company set out measures to strengthen customer relationships through promotions using SNS, IT and media, rather than flyers.