Family Pharmacies Chosen by Patients and Users
First written in FY2016. 19 of 31 entries say "Restated". Latest entry: 2026-09-17.
The whole theme swung hardest in 2025: 1 of 10 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「We are also focusing on ensuring that medicines reach patients even when they are out of stock. Most recently, approximately 90% of medicines reached patients despite stockouts at the model stores and areas where we provided guidance, demonstrating tangible results.」
The company is ensuring the reliable arrangement of medicines as a patient service and has demonstrated that approximately 90% of medicines reached patients during stockouts at the model stores and areas where it provided guidance. - FY2025Addition of patient service initiativesAnnual report
「To improve patient services, we are working to reduce the burden on patients, including by shortening waiting times, as set out in the new medium-term management plan, and to achieve the sustainability management materiality KPI of "ensuring that medicines reach patients even when distribution is unstable, with 100% of medicines arranged."」
The company has added specific patient service initiatives to its existing family pharmacy initiatives, including shorter waiting times and arranging 100% of required medicines. - FY2024Addition of home healthcare and My Number health insurance card initiatives to pharmacy operationsAnnual report
「In pharmacy operations, we are pursuing the following initiatives: ① promoting medical care, caregiving and healthcare in response to a super-aged society, while pursuing our mission of contributing to community healthcare as a family pharmacy; ② supporting activities to maintain and improve public health under the theme "wellness of body, mind and daily life" through our proprietary certified qualification, Healthy Life Adviser; ③ promoting services for institutional home healthcare; ④ improving efficiency through the centralization of operations and promoting online medication guidance through digital transformation; ⑤ expanding the number of users who transmit prescriptions by email by linking the electronic medication record Pocket Pharmacy with LINE; and ⑥ strengthening cooperation with medical institutions and improving patient services, including by promoting use of My Number health insurance cards.」
The company has developed its existing family pharmacy initiatives into 6 areas, including services for institutional home healthcare and promoting use of My Number health insurance cards. - FY2024-Q3Addition of prescription transmission by emailAnnual report
「In pharmacy operations, we are pursuing the following initiatives: ① promoting medical care, caregiving and healthcare in response to a super-aged society, while pursuing our mission of contributing to community healthcare as a family pharmacy; ② supporting activities to maintain and improve public health under the theme "wellness of body, mind and daily life" through our proprietary certified qualification, Healthy Life Adviser; ③ improving efficiency through the centralization of operations and promoting online medication guidance through digital transformation; and ④ expanding the number of users who transmit prescriptions by email by linking the electronic medication record Pocket Pharmacy with LINE.」
In addition to the existing initiatives addressing the super-aged society, health support, and the centralization and digital transformation of operations, the company added to its framework the expansion of users transmitting prescriptions by email through the integration of the electronic medication record with LINE. - FY2024-Q1ReframedAnnual report
「In pharmacy operations, we are pursuing the following initiatives: ① promoting medical care, caregiving and healthcare in response to a super-aged society, while pursuing our mission of contributing to community healthcare as a family pharmacy; ② supporting activities to maintain and improve public health under the theme "wellness of body, mind and daily life" through our proprietary certified qualification, Healthy Life Adviser; and ③ improving efficiency through the centralization of operations and promoting online guidance through digital transformation.」
The company has reorganized and presented its pharmacy operations initiatives for becoming a preferred family pharmacy into 3 areas: responding to the super-aged society, health support through Healthy Life Advisers, and the centralization and digital transformation of operations. - FY2023RestatedAnnual report
「In pharmacy operations, we are undertaking the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare, institutional dispensing, community-coordinated pharmacies and pharmacies affiliated with specialized medical institutions; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; ④ promoting our proprietary "Ongoing Support Program," a healthy life expectancy extension program designed to provide continuous support for lifestyle disease prevention; ⑤ launching the "concept pharmacy" initiative, under which each store establishes its own distinctive features and action plan, with support from headquarters as necessary; and ⑥ continuously promoting "health support pharmacies," where customers can readily seek advice on matters ranging from over-the-counter medicines and health foods to caregiving, meals and nutritional intake, in addition to the functions of family pharmacists and family pharmacies.」
To become a preferred family pharmacy, the company continues its framework of initiatives covering community healthcare, medication information management, healthy life expectancy extension, concept pharmacies and health support pharmacies. - FY2023-Q3RestatedAnnual report
「In pharmacy operations, we are undertaking the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare, institutional dispensing, community-coordinated pharmacies and pharmacies affiliated with specialized medical institutions; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; ④ promoting our proprietary "Ongoing Support Program," a healthy life expectancy extension program designed to provide continuous support for lifestyle disease prevention; ⑤ launching the "concept pharmacy" initiative, under which each store establishes its own distinctive features and action plan, with support from headquarters as necessary; and ⑥ continuously promoting "health support pharmacies," where customers can readily seek advice on matters ranging from over-the-counter medicines and health foods to caregiving, meals and nutritional intake, in addition to the functions of family pharmacists and family pharmacies.」
To become a preferred family pharmacy, the company continues its framework of initiatives covering community healthcare, generic medicines, electronic medication records and health support, together with concept pharmacies and health support pharmacies. - FY2023-Q2Launch of the concept pharmacy initiativeAnnual report
「In pharmacy operations, we are undertaking the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare, institutional dispensing, community-coordinated pharmacies and pharmacies affiliated with specialized medical institutions; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; ④ promoting our proprietary "Ongoing Support Program," a healthy life expectancy extension program designed to provide continuous support for lifestyle disease prevention; ⑤ launching the "concept pharmacy" initiative, under which each store establishes its own distinctive features and action plan, with support from headquarters as necessary; and ⑥ continuously promoting "health support pharmacies," where customers can readily seek advice on matters ranging from over-the-counter medicines and health foods to caregiving, meals and nutritional intake, in addition to the functions of family pharmacists and family pharmacies.」
The company added the "concept pharmacy" initiative, under which headquarters supports each store's distinctive features and action plan, to its framework of initiatives for becoming a preferred family pharmacy. - FY2023-Q1Expansion of family pharmacy initiativesAnnual report
「In pharmacy operations, we continue to promote the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare, institutional dispensing, community-coordinated pharmacies and pharmacies affiliated with specialized medical institutions; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; ④ promoting our proprietary "Ongoing Support Program," a healthy life expectancy extension program designed to provide continuous support for lifestyle disease prevention; and ⑤ continuously promoting health support pharmacies, where customers can readily seek advice not only on over-the-counter medicines and health foods, but also on caregiving, meals and nutritional intake, in addition to the functions of family pharmacists and family pharmacies.」
The company has expanded its framework of initiatives for becoming a preferred family pharmacy to include community-coordinated pharmacies, pharmacies affiliated with specialized medical institutions, the Ongoing Support Program and health support pharmacies. - FY2022RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues its previous 4 initiatives. - FY2022-Q2RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2022-Q1RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2021RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2021-Q3RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2021-Q2RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues its previous 4 initiatives. - FY2020RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues its previous 4 initiatives. - FY2020-Q2RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2020-Q1RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues its previous 4 initiatives. - FY2019-Q3RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues its previous 4 initiatives. - FY2019-Q1RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues its previous 4 initiatives. - FY2018RestatedAnnual report
「To become a preferred family pharmacy chosen by patients and users, we are promoting the following initiatives: a. active participation in community healthcare, including home healthcare and institutional dispensing; b. promotion of generic medicines; c. encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and d. 24-hour services and other initiatives.」
The company continues its policy of becoming a preferred family pharmacy through 4 initiatives. - FY2018-Q3RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2018-Q2RestatedAnnual report
「In pharmacy operations, we continue the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services.」
To become a preferred family pharmacy, the company continues initiatives covering community healthcare, generic medicines, electronic medication records and 24-hour services. - FY2017-Q3RestatedAnnual report
「In pharmacy operations, we continue to strengthen the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services. In addition, we are strongly promoting initiatives to acquire family pharmacists.」
The company continues to pursue initiatives covering community healthcare, generic medicines, electronic medication records, 24-hour services and the acquisition of family pharmacists in order to become a preferred family pharmacy. - FY2017-Q2RestatedAnnual report
「In pharmacy operations, we continue to strengthen the following initiatives to become a preferred family pharmacy: ① providing community healthcare services, including home healthcare and institutional dispensing; ② promoting generic medicines; ③ encouraging use of the electronic medication record "Pocket Pharmacy" to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and leftover medicines; and ④ preparing to provide 24-hour services. In addition, we are strongly promoting initiatives to acquire family pharmacists.」
To become a preferred family pharmacy, the company is strongly promoting initiatives to acquire family pharmacists in addition to the previous 4 initiatives. - FY2017-Q1RestatedAnnual report
「To become a family pharmacy chosen by patients, we continue to strengthen ① the provision of community healthcare, including home healthcare and institutional dispensing, ② the promotion of generic drugs, ③ use of the electronic medication notebook <r0>Pocket Pharmacy</r0> to centrally manage patient information and strengthen checks for duplicate prescriptions, drug interactions and unused medications, and ④ initiatives toward 24-hour service.」
The policy of becoming a family pharmacy chosen by patients, together with the four supporting initiatives, continues. - FY2016First statedAnnual report
「To be chosen by patients and users, we are primarily promoting the development of ① primary-care pharmacies and ② self-medication support stores (*1).」
The first theme of the new medium-term management plan is the development of primary-care pharmacies and health-support functions.