Strengthening service capabilities to create a comfortable dining environment
First written in FY2017-Q1. 16 of 23 entries say "Restated". Latest entry: 2026-04-06.
The whole theme swung hardest in 2025: 2 of 12 companies on the "Worse" side.
4 other companies' latest entry also says "Advanced".
- 2026-04-06AdvancedRevisions to earnings forecasts
「To rebuild the appeal of existing stores, we will systematically renovate aging locations and accelerate the creation of spaces customers choose by combining cleanliness and convenience.」
The company presented systematic renovations of aging stores and the creation of spaces customers choose as specific initiatives to enhance the service and customer environment at existing stores. - FY2025-H1RestatedAnnual report
「Against this backdrop, during the current period as well, the group has continued to designate a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC, particularly service capabilities.」
The company continues to make a spirit of hospitality a key policy and strengthen its sales capabilities through higher QSC. - FY2025-Q1RestatedAnnual report
「During the current period as well, the company has designated a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC, particularly service capabilities.」
The company continues to strengthen its sales capabilities by making a spirit of hospitality a key policy and improving QSC, including service capabilities. - FY2024RestatedAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key policy, worked to strengthen its sales capabilities by improving QSC, particularly service capabilities, and pursued attracting as many customers as possible.」
The company continues its existing service-enhancement initiatives, including a spirit of hospitality and stronger sales capabilities through improved QSC. - FY2024-Q3RestatedAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key policy, worked to strengthen its sales capabilities by improving QSC, particularly service capabilities, and pursued attracting as many customers as possible.」
The company continues to make a spirit of hospitality a key policy, strengthen its sales capabilities through higher QSC and promote customer visits. - FY2024-Q2RestatedAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC (product quality, service and cleanliness), particularly service capabilities.」
The company continues to strengthen its sales capabilities by making a spirit of hospitality a key policy and improving QSC, including service capabilities. - FY2024-Q1Addition of a hospitality policyAnnual report
「Against this backdrop, the group has designated a spirit of hospitality as a key group policy in order to attract as many customers as possible, and is working to strengthen its sales capabilities by improving QSC (product quality, service and cleanliness), particularly service capabilities.」
In addition to its previous QSC improvement efforts, the company has designated a spirit of hospitality as a key policy and outlined a policy of linking higher QSC, including service capabilities, to stronger sales capabilities. - FY2023-Q3AdvancedAnnual report
「As part of its QSC improvement efforts, the company designated September as Cleanliness Enhancement Month across the group, conducted simultaneous cleaning at all stores, and improved the in-store environment, the most fundamental aspect of welcoming customers.」
The company has advanced its QSC improvement initiatives through specific actions, including September’s company-wide Cleanliness Enhancement Month and simultaneous cleaning at all stores. - FY2023-Q1Development of specific QSC initiativesAnnual report
「To create stores that customers choose to visit, the company has reviewed and standardized its operations to improve QSC (product quality, service and cleanliness), and conducted ongoing in-house training for store managers, regular employees, part-time employees and temporary staff, thereby working to improve satisfaction among existing customers and acquire new customers.」
For improving QSC, the company identifies the review and standardization of operations and in-house training covering everyone from store managers to part-time and temporary staff as specific initiatives. - FY2022-Q3RestatedAnnual report
「Going forward, the company will thoroughly implement infection-prevention measures so that customers can dine safely in its stores, work to improve QSC levels and create an environment that satisfies customers, and strive to secure revenue and generate profits.」
In addition to infection prevention, the company continues to pursue customer satisfaction and improvements to the store environment through higher QSC levels. - FY2021RestatedAnnual report
「To establish a system for welcoming customers, the company will work to consistently provide prompt greetings upon arrival through smiles, greetings and eye contact, as well as train and assign customer-service specialists with strong service skills.」
The company continues to strengthen service capabilities through welcoming customer service, prompt greetings and the training and assignment of customer-service specialists. - FY2020RestatedAnnual report
「In terms of service, the company will work to establish a system for welcoming customers by consistently providing prompt greetings upon arrival through smiles, greetings and eye contact, as well as training and assigning customer-service specialists with strong service skills.」
The company continues to strengthen service capabilities through welcoming customer service, prompt greetings and the training and assignment of customer-service specialists. - FY2020-Q3AdvancedAnnual report
「The company has carried out a planned renovation renewal of 1 aging store, Marumatsu Ayashi, and worked to create a bright, clean store with a pleasant atmosphere.」
The company carried out a renovation renewal of the 1 aging Marumatsu Ayashi store and is making concrete progress in improving the store environment. - FY2019RestatedAnnual report
「In terms of service, the company will work to establish a system for welcoming customers by consistently providing prompt greetings upon arrival through smiles, greetings and eye contact, as well as training and assigning customer-service specialists with strong service skills.」
The company continues to pursue customer-focused hospitality and stronger service capabilities through specific customer-service initiatives. - FY2019-Q2RestatedAnnual report
「To strengthen its store operations, the company has continued to carry out planned renovation renewals at aging stores and work toward creating bright, clean stores with a pleasant atmosphere.」
The company continues to create bright, clean stores with a pleasant atmosphere through planned renovation renewals at aging locations. - FY2019-Q1AdvancedAnnual report
「The Group also renovated 4 aging restaurants, working to create bright, clean and pleasant dining environments.」
The company is carrying out renovation renewals at 4 aging stores and making concrete progress in creating bright, clean stores with a pleasant atmosphere. - FY2018RestatedAnnual report
「Strengthening Customer Service by Welcoming Customers」
The Group continues to position stronger customer service, including welcoming customers, as a differentiation initiative. - FY2018-Q3RestatedAnnual report
「The Group has worked to strengthen cleanliness standards to provide a comfortable dining environment.」
The Group continues to strengthen cleanliness standards as part of its service initiatives to provide a comfortable dining environment. - FY2018-Q1RestatedAnnual report
「The Group has worked to strengthen its service capabilities to provide a comfortable dining environment.」
The Group continues to strengthen its service capabilities to provide a comfortable dining environment. - FY2017RestatedAnnual report
「The Group has pursued initiatives to differentiate itself from competitors, including rigorous cleanliness standards and shorter service times.」
The Group continues to strengthen its service capabilities through concrete initiatives aimed at providing comfortable, clean restaurants and prompt service. - FY2017-Q3RestatedAnnual report
「The Group has worked to strengthen its service capabilities to provide a comfortable dining environment.」
The Group continues to strengthen its service capabilities to provide a comfortable dining environment. - FY2017-Q2RestatedAnnual report
「The Group has worked to strengthen its service capabilities to provide a comfortable dining environment.」
The Group continues to strengthen its service capabilities to provide a comfortable dining environment. - FY2017-Q1First statedAnnual report
「The Group has worked to strengthen its service capabilities to provide a comfortable dining environment.」
The Group is strengthening its service capabilities to improve the comfort of its dining environment.