Safe, Secure, High-Quality Condominium Services and Community Building

「Through our condominium front-desk services, we operate businesses intended to provide residents with comfort (Amenity), peace of mind and safety (Security), and pleasant, high-quality services (Quality), thereby supporting people's well-being in daily life.」

「We aim to establish the Well-Being Life Business, offering a higher-quality, healthier “everyday lifestyle.”」

「Through condominium front-desk services, we propose comfort (Amenity) and safety and security (Security) to residents and support a comfortable, high-quality (Quality) lifestyle.」

「In the condominium front-desk services business, we work to deliver a higher-level condominium lifestyle through high-value-added services provided by condominium concierges and hold the industry's largest market share as an independent company.」

「In the condominium front-desk services business, we work to deliver a higher-level condominium lifestyle through high-value-added services provided by condominium concierges and hold the industry's largest market share as an independent company. We also provide reception and concierge services at companies, shared offices, and public facilities.」

「We work to deliver a higher-level condominium lifestyle through high-value-added services provided by condominium concierges and hold the industry's largest market share as an independent company.」

「In response to the spread of COVID-19, and taking into account requests from property management companies and homeowners' associations and employee safety, we temporarily closed approximately 140 properties and operated reduced hours and suspended some services at approximately 100 properties. After the state of emergency was lifted, we resumed front-desk services at all properties, and revenue from condominium management fees during the current second quarter of the consolidated fiscal year progressed generally in line with the plan.」

「Although the impact of COVID-19 is expected to continue, we will focus on developing personnel for higher-quality concierge services and work to plan and propose front-desk services adapted to the new lifestyle.」

「We work to deliver a higher-level condominium lifestyle through high-value-added services provided by condominium concierges and hold the industry's largest market share as an independent company.」

「In the condominium front-desk services business, we work to deliver a higher-level condominium lifestyle through high-value-added services provided by condominium concierges and hold the industry's largest market share as an independent company. We have also continued to provide regular in-house training to deliver higher-quality front-desk services, while actively working to secure reservations for products such as osechi cuisine and support events for residents.」

「To improve concierge service standards, we have continued to provide regular in-house training. We are also proposing and supporting events for residents, including Halloween events, and pursuing reservations for osechi cuisine and housecleaning services. Going forward, we will continue working to enhance brand value through high-quality, differentiated services.」

「We are working to enhance brand value through high-quality, differentiated services, with the aim of delivering a “hotel-like condominium lifestyle” through condominium concierges. We are also proposing and supporting events for residents, including summer festivals, and pursuing reservations for catalog products and housecleaning services.」

「We are working to enhance brand value through high-quality, differentiated services, with the aim of delivering a “hotel-like condominium lifestyle” through condominium concierges. We are also proposing and supporting events for residents and pursuing reservations for catalog products and housecleaning services.」

「Centered on the 3 regional operating companies, we strengthened visits to managed properties by area managers to provide more locally rooted front-desk services, identify and promptly address the detailed needs of residents and other stakeholders, and build stronger relationships of trust. We also supported seasonal events for residents, including Halloween events, and actively worked to secure reservations for osechi cuisine and housecleaning services as year-end initiatives.」

「In the Group's condominium front-desk services business, we are working to provide more locally rooted front-desk services centered on the 3 regional operating companies. We strengthened visits to managed properties by area managers, identified and promptly addressed the detailed needs of residents and other stakeholders, and worked to build stronger relationships of trust. We also actively supported events for residents, including summer festivals, and worked to secure reservations for catalog products and housecleaning services. In addition, we continued to provide regular training in various areas for all employees, including part-time staff, and will continue working to provide higher-quality services aimed at delivering a safe and secure condominium lifestyle.」

「To build a locally rooted operating structure centered on the 3 regional operating companies established last autumn, we strengthened visits to managed properties by area managers, identified and promptly addressed the detailed needs of residents and other stakeholders, and worked to build stronger relationships of trust. We also supported events for residents in cooperation with other companies and actively worked to secure reservations for catalog products and housecleaning services. In addition, we continued to provide regular training in various areas for all employees, including part-time staff, and will continue working to provide higher-quality services aimed at delivering a safe and secure condominium lifestyle.」

「During the period, we newly established 3 regional operating companies providing condominium front-desk services, with the aim of strengthening locally focused services and improving operating efficiency. We strengthened visits to managed properties by area managers to respond promptly to the detailed needs of residents and other stakeholders, supported seasonal events for residents such as summer festivals and Halloween events, and actively worked to secure reservations for osechi cuisine.」

「In addition to improving front-desk services, we strengthened visits to managed properties by area managers and worked to respond promptly to the detailed needs of residents and other stakeholders. We also supported seasonal events for residents, including Halloween events, and provided value-added services such as taking reservations for osechi cuisine. We have continued to provide regular training in various areas for all employees, including part-time staff, and will continue working to provide higher-quality services aimed at delivering a safe and secure condominium lifestyle.」

「In addition to reviewing the product ranges at cafés and shops, we promoted planning and proposals for events for residents and homeowners' associations. We also strengthened visits to managed properties by area managers and continued to provide regular training in various areas for all employees, including part-time staff, in an effort to respond promptly to the detailed needs of residents and other stakeholders. Going forward, we will continue working to provide higher-quality services aimed at delivering a safe and secure condominium lifestyle.」

「In addition to strengthening area-manager visits and continuing training for all employees, including part-time staff, we actively planned and proposed support for events for residents and homeowners' associations. We worked to provide opportunities to help build and revitalize communities. We will continue working to provide higher-quality services aimed at achieving a safe and secure condominium lifestyle.」