Capturing Demand for Housekeeping and Year-End Cleaning Services

「In consumer cleaning services, the number of drop-offs has continued to decline due to the decrease in service drop-off locations and lower clothing-cleaning frequency resulting from the spread of working from home. However, given the strong fit with the condominium front-desk business and expected future demand growth, the company is focusing on developing and expanding quality lifestyle-support services that directly support customers’ daily lives, including expanding house-cleaning services, disassembly and cleaning services for household washing machines, and cashless home-delivery cleaning services.」

「In addition to acquiring new customers for housecleaning, storage services and other businesses that are highly compatible with our condominium front-desk services and are expected to see growing demand, we are working to expand the highly convenient cashless home-delivery cleaning service "Online Concierge," which uses LINE, so that it can be provided quickly regardless of whether a front desk or a nearby partner factory is available.」

「We will strengthen the rollout of the comprehensive cleaning service "Online Concierge," which uses LINE to accept collection requests for items to be cleaned and inquiries 24 hours a day and supports cashless payments.」

「As a new initiative, we are strengthening the rollout of the comprehensive cleaning service "Online Concierge," which uses LINE to accept collection requests for items to be cleaned and inquiries 24 hours a day and supports cashless payments. We are also working to expand sales of highly convenient services that meet the individual needs of condominium residents and can be provided at all times regardless of whether a front desk or a nearby partner plant is available.」

「As a new initiative, we began introducing and rolling out the comprehensive cleaning service "Online Concierge" in October 2023. Through the mobile communication tool LINE, the service allows customers to request collection of items for cleaning and make inquiries 24 hours a day, and supports cashless payments. We have also begun developing highly convenient services that meet the individual needs of condominium residents and can be provided at all times regardless of whether a front desk or a nearby partner plant is available.」

「Although the downward trend in the number of items handled in consumer cleaning services is expected to continue due to the decline in agency locations and lower demand for cleaning shirts and suits resulting from the spread of working from home, we will focus on acquiring new customers by strengthening our approach to existing customers and pursuing initiatives to uncover demand, as well as expanding house-cleaning services, which have strong synergies with our condominium front-desk business and are expected to see demand growth, and storage and individual delivery services that address strong customer needs.」

「In consumer cleaning services, the number of items handled continues to trend downward due to a decline in agency locations and lower demand for cleaning shirts and suits as working from home has become more widespread. We will therefore strengthen our approach to existing customers, pursue initiatives to uncover demand, and work to capture demand for house-cleaning and other services.」

「We will strengthen our approach to existing customers and pursue initiatives to uncover demand, while working to reduce costs through greater operational efficiency.」

「Going forward, in addition to working to stimulate demand through promotional sales and similar measures, we will pursue new demand, mainly at properties where group companies provide front-desk services, including storage services for cleaned items and house-cleaning services.」

「Our house-cleaning service has received many inquiries, mainly from condominiums and other properties where group companies provide front-desk services.」

「Our house-cleaning service has received many inquiries, mainly from condominiums and employee dormitories where group companies provide front-desk services.」

「This fiscal year as well, we have received many inquiries for cleaning services toward the year-end through our house-cleaning service.」

「In our house-cleaning service, where demand is expected to expand mainly in central urban areas, we received many inquiries for cleaning services, particularly for air-conditioner cleaning in the first half and kitchen water-area cleaning in the second half.」

「This fiscal year as well, we have received many inquiries for cleaning services toward the year-end through our house-cleaning service.」