Expanding Home-Delivery Products and Moving Beyond Convenience-Store Bento

「We also maintained firm supplies of dinner home delivery bento meals for consumer cooperatives, supported by growing demand for home delivery during the COVID-19 pandemic.」

「In the external sales business, customer traffic at convenience stores in central urban areas and office and station locations failed to recover, with sales at 82.6% of the prior-year level. At railway-affiliated convenience stores, sales were 56.8% of the prior-year level due to continued store closures and shorter operating hours, fewer passengers and commuters, and the entrenchment of working from home. Home delivery-related sales, benefiting from reduced dining out and stronger consumption at home, were 108.9% of the prior-year level.」

「To enhance the product selection at tenant stores and improve capacity utilization at plants serving external customers, we worked on product development for tenant stores and promoted in-house production, including by expanding the range of bento meals and salads.」

「In the consumer cooperative-related business, orders for dinner home delivery bento meals manufactured under contract by the Company increased. At convenience stores, however, customer traffic, particularly at stores in office and station locations, recovered slowly, and delivery volumes remained weak.」

「In the consumer cooperative-related business, orders for dinner home delivery bento meals manufactured under contract by the Company increased, helped by reduced dining out due to calls to refrain from nonessential outings and stronger demand for eating at home.」

「In dinner home delivery for consumer cooperatives, we sought to increase the number of home delivery users, including by introducing new menus in some areas. However, the termination of deliveries to Coop Kobe in May 2018 affected the business, resulting in lower overall delivery volumes.」

「In the wholesale business, in addition to participating in various promotional programs at FamilyMart stores, we revised menus and expanded delivery areas for products supplied to our own tenant stores. From April, we also began producing and supplying dinner-delivery boxed meals to Osaka Yodogawa Consumer Cooperative. We worked to increase delivery volumes, but overall sales remained sluggish due in part to the decline in the number of stores supplied.」

「In the external sales business, we worked to increase delivery volume through promotional initiatives at FamilyMart stores, such as the “¥100 Rice Ball Sale” and “¥50 Off Bento Sale.” In the dinner-delivery business for consumer cooperatives, we also began transactions with Yodogawa Consumer Cooperative in April and worked to acquire a new delivery destination, but these efforts did not lift the overall business.」

「In dinner home delivery for consumer cooperatives, we sought to increase the number of home delivery users, including by introducing new menus in some areas. However, the termination of deliveries to Coop Kobe in May 2018 affected the business, resulting in lower overall delivery volumes.」

「Outside the convenience store-related business, our policy remains to continue expanding, primarily in railway-affiliated convenience stores and home delivery for consumer cooperatives.」

「Deliveries of home delivery products to consumer cooperatives remained firm, supported by an increase in users in each region.」

「In the external sales business, we will actively develop and launch products for home delivery services operated jointly with railway-affiliated convenience stores and consumer cooperatives, focusing on increasing delivery value. For convenience store products, we will work to expand our share by pursuing products beyond conventional convenience store boxed meals, drawing on our product development capabilities cultivated through department stores.」