Voice Contact・Terry: Enhanced Functionality and Customer Base Expansion
First written in FY2024. 13 of 14 entries say "Advanced", first in FY2025-H1. Latest entry: 2026-09-15.
2 other companies' latest entry also says "Advanced".
- 2026-09-15AdvancedOther Disclosures
「また、Ｈｍｃｏｍｍと DNP コアライズは、今後、AI と有人オペレーターそれぞれの強みを活かした応対領域の最適化を図るとともに、スムーズな連携に必要な業務設計やセキュリティ要件を明確化してまいります。」
Terry2について、AIによる一次応対と有人オペレーターへの引き継ぎを組み合わせたハイブリッド型コンタクトセンターの実証を開始し、機能拡張および技術開発につなげる方針を示した。 - 2026-08-27Advancedgoogle.com
「The number of AI solution projects in the second quarter was 88, up 11% from 79 in the same period of the previous year.」
The number of AI solution projects increased year on year, while the average project value was also reported to be recovering on the back of multi-month and large-scale contracts. - FY2026-H1AdvancedAnnual report
「Infrastructure expansion projects and license renewals for the Voice Contact speech-recognition platform progressed steadily. For the conversational AI agent Terry, we launched Terry2 mini, a SaaS service that can be deployed quickly and at low cost, in April 2026, and are working to capture demand for automating main telephone lines, FAQs and reservations while expanding recurring revenue.」
Voice Contact saw progress in infrastructure expansion projects and license renewals, while Terry2 mini was launched to expand automated-response applications and recurring revenue. - FY2025AdvancedAnnual report
「For corporate customers, 1,116 licenses of the product using AI speech recognition and natural-language processing for contact centers were in use as of the end of fiscal 2025. For corporate customers, 104 licenses of the service in which AI responds to customer telephone calls using speech recognition and synthesis, natural-language processing and generative AI were in use as of the end of fiscal 2025.」
Voice Contact had reached 1,116 licenses and Terry 104 licenses, while multiple Terry2 implementation projects were underway. - 2026-03-05AdvancedGeneral Meetings of Shareholders
「We plan to integrate Voice Contact's advanced speech-analysis technology into Terry2. This will enable the evolution into a next-generation conversational platform combining advanced support by human operators with autonomous task execution by AI agents.」
A specific direction was presented for integrating Voice Contact with Terry2 and evolving it into a next-generation conversational platform. - FY2025-H1AdvancedAnnual report
「For Voice Contact, we contributed to more sophisticated quality control and sales support in call-center operations by strengthening functions for visualizing service quality through automated voice-data analysis and analyzing customer feedback from multiple perspectives. During the interim accounting period, we continued to enhance functions using generative AI for actual operations.」
The company is strengthening Voice Contact through automated voice-data analysis, visualization of service quality and multifaceted analysis of customer feedback, while continuing enhancements for practical use with generative AI. - FY2024First statedAnnual report
「To acquire new users, we will develop functions such as data analysis using VOC analysis and automatic summary generation using generative AI to reduce operators’ workloads, and will use case studies featuring these functions. In addition to direct sales to companies operating call centers, we will work with companies that provide call-center BPO services to strengthen service expansion.」
The company is expanding users of Voice Contact and Terry through feature development, case studies, direct sales and collaboration with BPO providers.