Announced details
Customer inquiry desk for honto users; BPO operations for contact centers
Approximately 180 inquiries in the proof-of-concept (planned)
The companies will combine Ｈｍｃｏｍｍ’s voice AI technology with 株式会社DNPコアライズ’s expertise in BPO process design and operations and its security knowledge to jointly advance the proof-of-concept and development for implementation.
1-1-1 Ichigaya-Kaga-cho, Shinjuku-ku, Tokyo; Representative Director and President: Saito Yukio (齊藤友紀雄); BPO and consulting businesses; part of the Dai Nippon Printing Co.,Ltd. (DNP) Group
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Hybrid contact center, Voice AI Agent Platform（VAAP）, AI Agent Suite「Terry2」 |
| Counterparty | 株式会社DNPコアライズ |
| Counterparty overview | 1-1-1 Ichigaya-Kaga-cho, Shinjuku-ku, Tokyo; Representative Director and President: Saito Yukio (齊藤友紀雄); BPO and consulting businesses; part of the Dai Nippon Printing Co.,Ltd. (DNP) Group |
| Relationship with the Company | The companies will combine Ｈｍｃｏｍｍ’s voice AI technology with 株式会社DNPコアライズ’s expertise in BPO process design and operations and its security knowledge to jointly advance the proof-of-concept and development for implementation. |
| Launch date | October 2026 (planned start of proof-of-concept); April 2027 (target for service launch) |
| Applicable area | Customer inquiry desk for honto users; BPO operations for contact centers |
| Usage history | Approximately 180 inquiries in the proof-of-concept (planned) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address issues including rising contact center labor costs, labor shortages, operator workloads and the need to shorten customer wait times, while achieving both high-quality responses and greater operational efficiency.