Development of Related Services and Improved Contact Center Usability
First written in FY2017. 2 of 5 entries say "Reframed", first in FY2018. Latest entry: 2026-05-14.
No other company in this theme has enough history to compare yet.
- 2026-05-14AdvancedResults
「We also expect higher sales from expanding the Total Life Design area, which provides services including real estate-related services, after-sales support and cemetery operations, as well as from the full-year contribution of ティア北海道.」
The expansion of the Total Life Design area remained an assumption underlying the earnings forecast, with real estate-related services, after-sales support and cemetery operations specifically listed. - FY2025-H1AdvancedAnnual report
「Net sales increased due to the full-year contribution from Hakkoden and Tokai Tenrei, steady performance at existing directly operated locations, and the operation of newly opened funeral halls, which resulted in higher funeral-related sales. In addition, sales from Total Life Design-related businesses, including real estate-related services, after-sales support and cemetery operations, also grew steadily.」
The framework for developing related services progressed toward sales growth through Total Life Design-related businesses, including real estate-related services, after-sales support and cemetery operations. - FY2024ReframedAnnual report
「We have positioned peripheral services closely related to funerals as the Total Life Design business area and will promote their commercialization through the Mirai Development Business Division, pursuing customer lifetime value among members of the Tier no Kai and customers of partner organizations.」
The focus was expanded from developing related services and improving the contact center to commercializing the Total Life Design business area and pursuing customer lifetime value. - FY2018ReframedAnnual report
「In the Kansai region, we will pursue growth at existing funeral halls by diversifying channels for acquiring funeral orders.」
The focus was made more specific, shifting from the development of related services and improved contact center usability to diversifying region-specific channels for acquiring funeral orders and driving growth at existing funeral halls. - FY2017First statedAnnual report
「To address new industry trends, including the diversification of funeral needs and the shift toward smaller-scale funerals, we will work to develop funeral-related services and improve usability at our contact centers.」
For the first time, the company explicitly identified the development of related services and improvements to the contact center as measures to address industry diversification and the shift toward smaller-scale operations.