Strengthening the service structure through increased training, more qualified staff, and the acceptance of more high-acuity patients

「Meanwhile, we are continuing initiatives to expand the business, including building an organisational structure for stable medium- to long-term business growth, developing human resources, and improving the work environment. We are also taking measures to address higher costs caused by soaring prices for daily necessities, supplies and other items required to provide services, based on a comprehensive review of purchasing and procurement.」

「During the interim accounting period, we continued to rebuild the organisational structure for stable business growth over the medium to long term and invest in our employees. To enhance our future competitiveness, we continued working to raise employee salary levels and improve the working environment, while striving to improve retention and strengthen our recruitment capabilities.」

「In addition, we raised employee salary and bonus levels, improved the working environment, developed the management team, and worked actively to recruit and promote talent.」

「The company continued to invest in measures that improve service quality, including stronger training and education, the development of employees who will lead the company’s future, and higher salary levels, while reducing costs through reviews of expenses and operations and working to expand the business by providing services suited to local needs and using the market areas and customer bases of its facilities.」

「While developing an organizational structure suited to local needs and expanding its business facilities, the company continued to reduce costs by reviewing expenses and operations, strengthen training and education, and make investments that improve service quality, including developing employees who will lead the company’s future and raising employee salary levels. It also worked to continue returning profits to employees and shareholders.」

「The company continued to focus on recruitment, training and education, and invest in developing employees who will lead the company’s future and expanding the business.」

「While the cost of consumables and other items rose across services due to higher prices, the company continued to focus on recruitment, training and education, and invested in business expansion and the development of employees who will lead the company’s future.」

「The company expanded new-graduate recruitment, raised salary levels and focused on training and education, making proactive investments in personnel development to develop employees who will lead the company’s future.」

「In its home-visit bathing service, the company strengthened its operating structure by increasing staff recruitment from the third quarter onward, and both revenue and the number of services exceeded the corresponding quarter of the previous year.」

「In its end-of-life care service, demand for services such as ceremonial bathing remained strong. The company continued efforts to improve service quality, centered on instructors, and the number of ceremonies performed increased, resulting in solid performance.」

「In its existing domestic businesses, the company actively invested in and developed the personnel essential to and fundamental for improving the quality of each service.」

「In its existing domestic businesses, the company pursued its dominant home-care strategy centered on Tokyo’s 23 wards by opening new facilities, while actively investing in and developing the personnel essential to and fundamental for improving the quality of each service.」

「Across all industries in Japan, recruiting personnel is becoming more difficult each year. In the care industry as well, securing and retaining care staff, including qualified personnel required to provide services, remains a major management challenge.」

「As China is expected to age along with its economic development, the group will establish a structure for recruiting and developing local staff, considering this a priority in order to provide service quality comparable to that in Japan and fulfill its corporate philosophy of providing services that respect the dignity of each customer.」

「In April 2017, the company established 株式会社ケアサービスヒューマンキャピタル, a human-resources business, as a wholly owned domestic subsidiary. To recruit and develop care personnel, an issue for the care industry as a whole and also a source of differentiation, the company is working to improve its recruitment capabilities and preparing to launch a personnel placement business from the next fiscal year.」

「To recruit and develop care personnel, an issue for the care industry as a whole and also a source of differentiation, the company is working to improve its recruitment capabilities while preparing to launch personnel placement and staffing businesses in the future.」

「In addition to hiring professionals, the group recruits new graduates not only from universities but also from high schools and vocational schools. This enables it to develop young, talented people suited to care services over the long term, with the aim of improving their practical skills.」

「The company is enhancing education to develop human resources and instill its corporate philosophy, placing emphasis not only on improving technical skills but also on aligning employees’ awareness, and will continue to focus on further personnel development.」

「The company is enhancing education to develop human resources and instill its corporate philosophy, placing emphasis not only on improving technical skills but also on aligning employees’ awareness, and will continue to focus on further personnel development.」

「The company continued to increase the number of holders of qualifications such as certified care workers by strengthening its training and education structure, while actively accepting people requiring intensive care. It therefore promoted obtaining the Additional Reimbursement for Strengthening Service Delivery and the Additional Reimbursement for Care of People Requiring Moderate to Intensive Care.」