Improving Customer Satisfaction by Strengthening the Care Services Operating Structure and Training Programs
First written in FY2017-Q1. 10 of 23 entries say "Advanced", first in FY2017-Q2. Latest entry: 2026-06-04.
18 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「At small-scale multifunctional home-care facilities and group homes, we worked to improve unit prices, including by promoting the acquisition of additional reimbursement points, strengthened management systems and focused on facility operations.」
To strengthen the operating structure of the care services business, we are advancing specific measures to improve unit prices by obtaining additional reimbursement points and to strengthen management systems. - FY2025RestatedAnnual report
「We worked to improve retention rates by promoting work-style reforms for care staff, conducting regular interviews, and expanding training systems.」
Work-style reforms, regular interviews, and expanded training systems are continuing to improve care staff retention rates. - FY2025-H1AdvancedAnnual report
「We worked to improve retention rates by promoting work-style reforms for care staff, conducting regular interviews, and expanding training systems.」
For the care services business, work-style reforms, regular interviews, and expanded training systems are being advanced as specific measures to strengthen operations and training systems. - FY2024-Q2AdvancedAnnual report
「At small-scale multifunctional home care facilities, we focused on improving utilization rates by strengthening our sales structure. At group homes, the number of users increased, particularly at facilities opened in the previous fiscal year. At day-service facilities, utilization rates began to recover as economic and social activity returned to normal. Across facility operations, we promoted the use of IT to improve the efficiency of reporting-related work.」
In the care services business, we advanced improvements in utilization rates through a stronger sales structure, increased group-home users, a recovery in day services, and IT-driven efficiency gains in reporting-related work. - FY2022-Q2ReframedAnnual report
「We focused on initiatives such as strengthening induction training and on-the-job training, as well as digitizing operations, to improve care staff retention rates.」
For improving care staff retention rates, the disclosure lists strengthening induction training and on-the-job training, together with the digitization of operations, as measures being implemented. - FY2022-Q1AdvancedAnnual report
「We focused on initiatives such as strengthening induction training and on-the-job training to improve care staff retention rates.」
To improve care staff retention rates, we are advancing the specific measures of strengthening induction training and on-the-job training. - FY2021-Q2ReframedAnnual report
「At the facilities we operate, we required care staff to wear masks and implemented disinfection and ventilation measures, while thoroughly preventing the spread of COVID-19 and working to provide services that users could access with confidence.」
The disclosure on strengthening the operating structure and improving service quality in the care services business has broadened its focus to infection-control measures and the provision of services that users can access with confidence. - FY2020-Q3RestatedAnnual report
「In the care services business, we continued working to standardize service quality and optimize staffing levels, aiming to improve facility utilization and occupancy rates.」
The initiative to improve utilization and occupancy rates at care facilities through service quality standardization and staffing optimization has been reconfirmed. - FY2020-Q2RestatedAnnual report
「In the care services business, we continued working to standardize service quality and optimize staffing levels, aiming to improve facility utilization and occupancy rates.」
The initiative to improve utilization and occupancy rates through service quality standardization and staffing optimization has been reconfirmed. - FY2020-Q1RestatedAnnual report
「In the care services business, we continued working to standardize service quality and optimize staffing levels, aiming to improve facility utilization and occupancy rates.」
The initiative to improve utilization and occupancy rates at care facilities through service quality standardization and staffing optimization has been reconfirmed. - FY2019RestatedAnnual report
「In the care services business, we worked to standardize service quality and optimize staffing levels, aiming to improve facility utilization and occupancy rates.」
The initiative to improve utilization and occupancy rates through service quality standardization and staffing optimization has been reconfirmed. - FY2019-Q3RestatedAnnual report
「In day services and small-scale multifunctional services, we worked to optimize services by deploying appropriate staffing levels. Effective staff allocation improved and standardized service delivery, and utilization rates increased.」
The optimization and standardization of services through appropriate staffing levels, together with the resulting increase in utilization rates, have been reconfirmed. - FY2019-Q2RestatedAnnual report
「In day services and small-scale multifunctional services, we worked to optimize services by deploying appropriate staffing levels. Effective staff allocation improved and standardized service delivery, and utilization rates increased.」
The optimization and standardization of services through appropriate staffing levels, together with the resulting increase in utilization rates, have been reconfirmed. - FY2019-Q1AdvancedAnnual report
「In day services and small-scale multifunctional services, we worked to optimize services by deploying appropriate staffing levels. Effective staff allocation improved and standardized service delivery, and utilization rates increased.」
The disclosure describes efforts to optimize and standardize services through appropriate staffing levels, resulting in higher utilization rates. - FY2018RestatedAnnual report
「We also introduced effective on-site training using newly developed VR training and focused on improving service quality, among other initiatives.」
The initiatives involving on-site training using VR training and service quality improvement have been reconfirmed. - FY2018-Q3AdvancedAnnual report
「In the care services business, we focused on improving utilization rates, introduced effective on-site training using newly developed VR training, and strengthened the organizational structure to enhance post-hire follow-up and improve retention rates.」
The disclosure describes specific progress, including the introduction of newly developed VR training for on-site education and efforts to improve post-hire follow-up and retention rates. - FY2018-Q2AdvancedAnnual report
「In the care services business, we differentiated our services through unique offerings, such as traditional culture recreation programs developed last fiscal year, to increase the number of new users. We also worked to improve user satisfaction by rebuilding our business model with the aim of providing a well-balanced range of services, and utilization rates increased. In facility-based services, we focused on strengthening follow-up after hiring to improve the retention rate of care staff and ensure stable service provision, and occupancy rates increased.」
The disclosure describes progress in unique services, rebuilding the business model, and post-hire follow-up, along with increases in utilization rates, care staff retention rates, and occupancy rates. - FY2017RestatedAnnual report
「In the care services business, we worked to improve user satisfaction and differentiate ourselves from other operators by strengthening the operating structure and internal training systems, building a brand for our core day-service business, and developing recreation programs with a more substantive focus.」
The policy of linking stronger operating and internal training systems to improved user satisfaction and differentiation remains in place. - FY2017-Q3RestatedAnnual report
「In the care services business, we advanced efforts to improve customer satisfaction by strengthening the operating structure and expanding internal training systems, while opening new facilities.」
Efforts to improve customer satisfaction by strengthening the operating structure and expanding internal training systems are continuing. A new differentiation initiative was added in a separate thread. - FY2017-Q2AdvancedAnnual report
「Revenue from the care services business increased 3.6% year on year to ¥4,586 million, as the stronger operating structure raised utilization rates at existing facilities.」
The disclosure describes higher utilization rates at existing facilities and increased revenue as a result of strengthening the operating structure, indicating business progress from these initiatives. - FY2017-Q1First statedAnnual report
「We worked to improve user satisfaction by clarifying the allocation of duties within each facility and strengthening the operating structure, while enhancing the training system for care staff.」
Clarifying the allocation of duties and enhancing staff training are being used to strengthen operations and improve user satisfaction.