Improving service quality through better compensation, training and the Dare Nobiru personnel system

「The Group is also expanding its pool of frontline managers and working to strengthen its organizational structure to ensure stable facility operations.」

「The Group is expanding opportunities for nursing care staff to take on challenges and supporting the enhancement of their expertise through its proprietary evaluation system, the Challenge Career System. It is also continuing to enhance measures such as eliminating the mandatory retirement age and converting part-time employees to indefinite-term employment, while recruiting and developing foreign-national personnel and establishing a structure in which diverse personnel can play an active role over the long term.」

「In the human resources area, the Group has made realizing an inclusive company (a company where diverse talent can thrive) a core theme and is promoting the creation of a workplace where employees can work comfortably regardless of nationality, generation, or employment status.」

「To address these challenges, the Group has set out its goal of becoming an inclusive company (a company where diverse talent can thrive) and is promoting the creation of a workplace where employees can work comfortably regardless of nationality, generation, or employment status. As part of this effort, it is abolishing the mandatory retirement system, converting part-time employment to indefinite-term employment, and actively recruiting and developing foreign-national talent.」

「At its own training centers, the Group provides instruction in caregiving skills, including customer service, thereby further developing its human resources. It also introduced a new Challenge Career Program to improve employees' knowledge and skills, and is focusing on recruiting and developing talent motivated to acquire technical skills.」

「Against this backdrop, the Group is also working to improve employee compensation and enhance its training programs in order to provide users with high-quality services. In November 2022, it opened a dedicated training center at its Osaka headquarters, followed by another at its Tokyo headquarters in January 2023, to provide instruction and training in caregiving skills, including customer service, thereby further developing its human resources. It also established a system for accepting overseas talent who wish to work in Japan's caregiving industry not only as technical interns but also as international students hired as new graduates.」

「In addition, the Group established a system for accepting overseas talent who wish to work in Japan's caregiving industry not only as technical interns but also as international students hired as new graduates. Alongside these initiatives, it has created a more employee-friendly work environment and worked to advance as an inclusive company that transcends national borders, generations, and work styles by abolishing the mandatory retirement system, which had enabled employees of all generations to continue working with a sense of purpose, and changing all part-time employees from fixed-term to indefinite-term employment contracts.」

「Against this backdrop, the Group is working to improve employee compensation and enhance its training programs in order to provide users with high-quality services. In November 2022, it opened a dedicated training center at its Osaka headquarters, followed by another at its Tokyo headquarters in January 2023, to provide instruction and training in caregiving skills, including customer service, thereby further developing its human resources. In addition, it has worked to stabilize employment by creating a more employee-friendly work environment, including abolishing the mandatory retirement system so that employees of all generations can continue working with a sense of purpose, and changing all part-time employees from fixed-term to indefinite-term employment contracts.」

「Against this backdrop, the Group is working to improve employee compensation and enhance its training programs in order to provide users with high-quality services. In November 2022, it opened a dedicated training center at its Osaka headquarters, followed by another at its Tokyo headquarters in January 2023, to provide instruction and training in caregiving skills, including customer service, thereby further developing its human resources.」

「In November 2022 at the Osaka head office and in January 2023 at the Tokyo head office, the Company opened dedicated training centers to provide instruction and training in long-term care skills, including professional conduct, thereby further developing its personnel.」

「Regarding the treatment improvement support subsidy, the Company has introduced return measures, in line with the purpose of the program, to ensure that compensation improvements reach welfare and long-term care workers.」

「In addition, since February of the current year, the long-term care worker treatment improvement support subsidy and the temporary special grant for treatment improvements for welfare and long-term care workers have been implemented under the government's “Economic Measures for Overcoming COVID-19 and Opening Up a New Era,” with the aim of further improving compensation for welfare and long-term care workers. It has been decided that amounts equivalent to the treatment improvement support subsidy will be incorporated into long-term care reimbursement from October of the current year.」

「In addition, since February of the current year, the long-term care worker treatment improvement support subsidy and the temporary special grant for treatment improvements for welfare and long-term care workers have been implemented under the government's “Economic Measures for Overcoming COVID-19 and Opening Up a New Era,” with the aim of further improving compensation for welfare and long-term care workers. It has been decided that amounts equivalent to these grants will be incorporated into long-term care reimbursement from October of the current year.」

「In addition to improving compensation for long-term care workers and enhancing the training system and the independently established “Dare Nobiru HR system,” the Company actively uses the internal employee referral program, abolishes the retirement age and changes all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations can continue working with a sense of purpose,」

「Under these circumstances, to provide users with high-quality services, the Group works to improve compensation for long-term care workers and enhance its training system. In addition to further advancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it has abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations can continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「Under these circumstances, to provide users with high-quality services, the Group works to improve compensation for long-term care workers and enhance its training system. In addition to further advancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it has abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations can continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「Under these circumstances, to provide users with high-quality services, the Group works to improve compensation for long-term care workers and enhance its training system. In addition to further advancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it has abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations can continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「Under these circumstances, to provide users with high-quality services, the Group works to improve compensation for long-term care workers and enhance its training system. In addition to further advancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it has abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations can continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「Regarding the special treatment improvement supplement for long-term care workers established in October 2019, the Company introduced and implemented measures focused on returning the supplement in a manner that improves compensation for facility leaders and prospective leaders, and worked to improve satisfaction among these core employees.」

「Regarding the special treatment improvement supplement for long-term care workers established in October 2019, the Company introduced and implemented measures focused on returning the supplement in a manner that improves compensation for facility leaders and prospective leaders, and worked to improve satisfaction among these core employees.」

「Under these circumstances, to provide users with high-quality services, the Group worked to improve compensation for long-term care workers and enhance its training system. In addition to further enhancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations could continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「Under these circumstances, to provide users with high-quality services, the Group worked to improve compensation for long-term care workers and enhance its training system. In addition to further enhancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations could continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「In addition to improving compensation for long-term care workers and enhancing the training system and the independently established “Dare Nobiru HR system,” the Company actively uses the internal employee referral program, abolishes the retirement age and changes all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations can continue working with a sense of purpose,」

「Under these circumstances, to provide users with high-quality services, the Group worked to improve compensation for long-term care workers and enhance its training system. In addition to further enhancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations could continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability. In addition, it introduced measures to return the increase in the long-term care worker treatment improvement supplement implemented from April 2017 in a manner that contributes to improved compensation, and, prompted by the revision, introduced new compensation improvement measures for non-care workers. Through further improving compensation for all employees, not only care workers, the Group worked to secure the necessary personnel.」

「Under these circumstances, to provide users with high-quality services, the Group worked to improve compensation for long-term care workers and enhance its training system. In addition to further enhancing the independently established “Dare Nobiru HR system” and actively using the internal employee referral program, it abolished the retirement age and changed all part-time employees from fixed-term to indefinite-term employment contracts so that employees of all generations could continue working with a sense of purpose, thereby creating a more employee-friendly working environment and promoting employment stability.」

「Under these circumstances, to provide users with high-quality services, the Group worked to improve compensation for long-term care workers and enhance its training system. In addition to further enhancing the independently established “Dare Nobiru HR system,” it actively used the internal employee referral program to promote employment stability. It also introduced measures to return the increase in the long-term care worker treatment improvement supplement implemented from April 2017 in a manner that contributes to improved compensation, and, prompted by the recent revision, introduced new compensation improvement measures for non-care workers. Through further improving compensation for all employees, not only care workers, the Group worked to secure the necessary personnel.」

「These initiatives led to the Company being selected for the top award in the 2016 Excellence in Promoting Active Participation by Part-Time Workers Awards, one of the Minister of Health, Labour and Welfare Awards. In addition, it changed the portion of the long-term care worker treatment improvement supplement that had been returned as bonuses through the previous fiscal year to monthly salary payments from the fiscal year under review, and introduced measures to return the increase implemented from April 2017 in a manner that contributes to improved compensation. Furthermore, prompted by the recent revision, it introduced new compensation improvement measures for non-care workers and worked to secure the necessary personnel by further improving compensation for all employees, not only care workers.」

「Under these circumstances, to provide users with high-quality services, the Group worked to improve compensation for long-term care workers and enhance its training system. In addition to further enhancing the independently established “Dare Nobiru HR system,” it newly established an internal employee referral program during the previous fiscal year and worked to ensure employment stability by using it. Meanwhile, it changed the portion of the long-term care worker treatment improvement supplement that had been returned as bonuses through the previous fiscal year to monthly salary payments from the cumulative third quarter of the current fiscal year, and introduced measures to return the increase implemented from April of the current year in a manner that contributes to improved compensation. In addition, prompted by the recent revision, the Group introduced new compensation improvement measures for non-care workers and worked to secure the necessary personnel by further improving compensation for all employees, not only care workers.」

「In addition to further enhancing the independently established “Dare Nobiru HR system,” the Company newly established an internal employee referral program during the previous fiscal year and worked to ensure employment stability by using it. Meanwhile, it changed the portion of the long-term care worker treatment improvement supplement that had been returned as bonuses through the previous fiscal year to monthly salary payments from the cumulative second quarter of the current fiscal year, and introduced measures to return the increase implemented from April of the current year in a manner that contributes to improved compensation. In addition, prompted by the recent revision, the Company introduced new compensation improvement measures for non-care workers and worked to secure the necessary personnel by further improving compensation for all employees, not only care workers.」

「In addition, during the previous fiscal year, the Company newly established an internal employee referral program and promoted its use. It also placed greater emphasis on improving compensation for long-term care workers, including changing the method of returning the long-term care worker treatment improvement supplement, which had been paid as a bonus through the previous fiscal year, to monthly salary payments from the cumulative first quarter of the current fiscal year, thereby working to secure the necessary personnel.」

「In addition, during the fiscal year under review, we established an internal employee referral program and worked to secure the personnel we needed through its use.」

「To provide users with high-quality services, our group has worked to improve compensation for care workers and enhance its training structure, while also promoting employment stability under its proprietary “Dare Nobiru Personnel System.”」