Developing Products to Meet Customer Needs

「At our salons, we will continue developing new menus to acquire new customers and work to attract them. In terms of pricing, we aim to increase repeat rates among existing and new customers by continuing our cosmetics discount strategy and setting discounted products for each season.」

「In addition, average customer spend increased as we encouraged customers to choose optional menus and other services.」

「A new eyelash serum product was completed in late August 2022, and sales have just begun. At present, the new product is sold only through our website, but we plan to expand distribution channels and offer subscription sales in the future. At our salons, we are developing new menus to acquire new customers.」

「The introduction of the lash lift, which had been introduced at some stores the previous fiscal year, at all stores successfully attracted new customers. The number of new customers increased 22.7% year on year, while the number of visiting customers increased 17.5% year on year.」

「In the salon business, we revamped the reservation system, which had been strongly requested by users, to improve convenience and aim to increase customer acquisition, visitor numbers and repeat rates. We will also enter into a business partnership with bridal-related businesses and begin referring customers to each other.」

「In selling products, we will promote cosmetics for at-home eyelash care to customer segments that do not use eyelash extensions, including customers who have eyelash perms and customers with natural eyelashes.」

「We will enhance employee training in technical skills, customer service and other areas.」

「We will train staff, enhance their product knowledge and their ability to make proposals suited to customer needs, and improve customer communication and sales capabilities.」

「We will train staff, enhance their product knowledge and their ability to make proposals suited to customer needs, and improve customer communication and sales capabilities.」

「We will train staff, enhance their product knowledge and their ability to make proposals suited to customer needs, and improve customer communication and sales capabilities.」

「In the eyelash care business, we will enhance staff product knowledge and their ability to make proposals suited to customer needs, improve customer communication and sales capabilities, and strengthen efforts to attract customers to stores by disseminating information through social media, including introductions to new services and proposals for eyelash extension designs.」

「In the fintech business, at the cryptocurrency exchange, we will increase the number of tradable currencies and strengthen services and marketing activities to facilitate the opening of registered accounts in Hong Kong, with the aim of providing high-value-added cryptocurrency exchange services.」

「We will enhance staff product knowledge and their ability to make proposals suited to customer needs, improve customer communication and sales capabilities, and strengthen efforts to attract customers to stores by disseminating information through social media, including introductions to new services and proposals for eyelash extension designs.」

「We will enhance staff product knowledge and their ability to make proposals suited to customer needs, improve customer communication and sales capabilities, and strengthen efforts to attract customers to stores by disseminating information through social media, including introductions to new services and proposals for eyelash extension designs.」

「Enhance staff product knowledge and their ability to make proposals suited to customer needs, and improve customer communication and sales capabilities.」

「We worked to enhance the provision of high-value-added services to new and existing customers.」

「We worked actively on sales activities, including developing products that accurately address diversifying customer needs and providing high-value-added services to acquire new customers and strengthen relationships with existing customers.」