Service expansion through drive-throughs, unmanned pickup lockers and delivery
First written in FY2016. 15 of 21 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-05-19.
The whole theme swung hardest in 2025: 2 of 14 companies on the "Worse" side.
13 other companies' latest entry also says "Advanced".
- FY2025-H1AdvancedAnnual report
「In addition to the Overtime Cleaning Box unmanned pickup system already installed at 33 stores, the Company launched operation of 24-hour pickup machines (robots) as a new service on 1 April 2024. Customers registered as app members can drop off and collect laundry outside store business hours, including on store holidays and during nighttime and early-morning hours, and can make payments through the app, making this a highly convenient service. The Company will work to improve utilization and the app registration rate.」
The Company had installed its unmanned pickup system at 33 stores and began operating 24-hour pickup machines (robots) on 1 April 2024. The system handles drop-off and collection outside business hours and app payments, with improving utilization and the app registration rate identified as future challenges. - FY2025-Q1AdvancedAnnual report
「As a new service, we began operating a “24-hour drop-off and collection machine (robot)” on 1 April 2024. The service allows customers to drop off and collect garments for cleaning outside store hours, including on store holidays and during nighttime and early-morning hours. Going forward, we will work to improve utilization rates and the app registration rate.」
In addition to its existing unmanned drop-off and pickup and home-delivery services, the Company began operating 24-hour pickup machines (robots) on 1 April 2024. The machines handle drop-off and collection outside business hours, and improving utilization and the app registration rate are future challenges. - FY2023-Q3AdvancedAnnual report
「In addition, we launched the online home-delivery cleaning service “Clap” as a new business in April, offering home-delivery cleaning available from a single item and a pack-based cleaning service with storage, initially limited to Tokyo's 23 wards. From October, we expanded the service area to cities in the Tokyo metropolitan area, parts of Kanagawa Prefecture and parts of Chiba Prefecture.」
For its delivery and storage services, the Company expanded the service area for Clap, its online home-delivery laundry service, from the 23 wards of Tokyo to areas around Tokyo and parts of Kanagawa and Chiba prefectures. - FY2023-Q1AdvancedAnnual report
「In addition, in April the Company launched Clap, an online home-delivery laundry service, as a new business, offering home-delivery laundry available from a single item and package laundry by item count with storage services, limited to the 23 wards of Tokyo.」
Clap, an online home-delivery laundry service, was launched in April in the 23 wards of Tokyo, giving concrete form to single-item service and item-count package service with storage. - FY2021-Q3AdvancedAnnual report
「In addition, in November the Company launched PORTERS, a home-delivery laundry service, in the Hiroshima City area.」
In addition to the existing unmanned drop-off and pickup services, the Company launched home-delivery laundry services in the Hiroshima City area in November, giving concrete form to its delivery-based services. - FY2020RestatedAnnual report
「In addition, the number of unmanned pickup systems, which allow customers to collect finished items on store holidays and outside business hours, reached 35 stores as of the end of the fiscal year, an increase of 13 stores from the end of the previous fiscal year. In November, the Company began pilot introduction of an unmanned drop-off system that can handle both drop-off and collection at stores.」
The installation at 35 stores and the pilot introduction of the unmanned drop-off system had already been reported in the previous quarterly report, and the full-year report reconfirms those results. - FY2020-Q3AdvancedAnnual report
「In addition, the number of unmanned pickup systems, which allow customers to collect finished items on store holidays and outside business hours, reached 35 stores as of the end of the cumulative third-quarter period, an increase of 13 stores from the end of the previous fiscal year. In November, the Company began pilot introduction of an unmanned drop-off system that can handle both drop-off and collection at stores.」
The number of stores with the unmanned pickup system increased by 13 from the end of the previous fiscal year to 35, and pilot introduction of the unmanned drop-off system began in November. - FY2020-Q2AdvancedAnnual report
「In addition, the unmanned pickup system, which allows customers to collect finished items on store holidays and outside business hours, had been installed at 33 stores as of the end of the cumulative second-quarter period, an increase of 11 stores from the end of the previous fiscal year.」
The number of stores with the unmanned pickup system increased by 11 from the end of the previous fiscal year to 33 stores. - FY2020-Q1AdvancedAnnual report
「In addition, the unmanned pickup system, which allows customers to collect finished items on store holidays and outside business hours, had been installed at 31 stores as of the end of the cumulative first-quarter period, an increase of 9 stores from the end of the previous fiscal year.」
The number of stores with the unmanned pickup system increased by 9, from 22 units at the end of the previous fiscal year to 31 stores. - FY2019AdvancedAnnual report
「As a new service, the Company installed the unmanned pickup system, which can be used on store holidays and outside business hours, at 13 additional stores during the fiscal year, bringing the total number of units to 22, in response to the needs of businesspeople, dual-income households and other customers.」
The unmanned pickup system was installed at 13 additional stores during the fiscal year, bringing the number of installed units to 22. - FY2019-Q1AdvancedAnnual report
「In addition, the unmanned pickup system, which allows customers to collect finished items on store holidays and outside business hours, had been installed at 13 stores as of the end of the cumulative first-quarter period, an increase of 4 stores from the end of the previous fiscal year. The Company will continue expanding the number of stores with the system.」
The number of stores with the unmanned pickup system increased from 9 at the end of the previous fiscal year to 13, demonstrating continued expansion. - FY2018RestatedAnnual report
「In addition, we launched the “unmanned collection system” as a new service that customers can use on store holidays and outside store hours. The system can be used at any time and provides a new service tailored to the needs of customers such as busy businesspeople and dual-income households. We plan to deploy it at 9 stores by the end of the fiscal year and continue expanding the service.」
The full-year report reconfirms the plan to deploy the unmanned pickup system at 9 stores by the end of the fiscal year and to continue expanding it thereafter. - FY2018-Q3AdvancedAnnual report
「In addition, we installed an “unmanned collection system” as a new service that customers can use on store holidays and outside store hours. The system can be used at any time and provides a new service tailored to the needs of customers such as busy businesspeople and dual-income households. The number of installations reached 9 as of the end of November.」
The company provides specific progress on its unmanned drop-off and collection services, reporting that the number of unmanned collection systems had reached 9 as of the end of November. - FY2018-Q2RestatedAnnual report
「In addition, in April 2017, we installed “unmanned drop-off boxes” as a service that customers can use on store holidays and outside store hours. The boxes can be used at any time and provide a new service tailored to the needs of customers such as busy businesspeople and dual-income households. Going forward, we will seek to further improve customer convenience and satisfaction by increasing the number of installations.」
The company reconfirms the start of installing unmanned drop-off boxes and its policy of increasing the number of installations. As the previous quarterly report had already described the start of the service, no new installation results are shown. - FY2018-Q1AdvancedAnnual report
「In addition, we began installing “unmanned drop-off boxes” as a service that customers can use on store holidays and outside store hours. The boxes can be used at any time, eliminate waiting at reception, and provide a new service tailored to the needs of customers such as busy businesspeople and dual-income households. Going forward, we will seek to improve customer convenience and satisfaction by increasing the number of installations.」
The company began installing unmanned drop-off boxes and plans to improve convenience and satisfaction by increasing the number of installations. - FY2017-Q3RestatedAnnual report
「In sales, we opened a new drive-through store in Kurume, Fukuoka Prefecture, on 1 March 2016 to improve customer convenience.」
The company reiterates the opening of the drive-through store in Kurume, Fukuoka Prefecture. As this is not a new store opening, it was judged to represent no substantive progress. - FY2017-Q2RestatedAnnual report
「In sales, we opened a new drive-through store in Kurume, Fukuoka Prefecture, on 1 March 2016 to meet the needs of customers in a car-oriented society.」
The company reiterates the opening of the drive-through store in Kurume, Fukuoka Prefecture. As the previous quarterly report had already stated that the store had opened, this is a reconfirmation rather than a new opening. - FY2017-Q1AdvancedAnnual report
「In addition, in March 2016, we opened a new drive-through store in Kurume, Fukuoka Prefecture, to improve customer convenience and satisfaction.」
The company opened a new drive-through store in Kurume, Fukuoka Prefecture, in March 2016, giving concrete form to its convenience improvement measures. - FY2016First statedAnnual report
「② We will develop stores that offer greater customer convenience, including by opening drive-through stores. ③ We will provide new services, including delivery of cleaned garments ready for collection.」
The company also mentions the introduction of unmanned collection machines as a measure for the fiscal year, and is working to improve convenience at stores, for collection and through delivery.