Expanding maintenance, cloud and contact center revenues and improving margins through process management
First written in FY2018. 17 of 30 entries say "Advanced", first in FY2019-Q1. Latest entry: FY2026.
1 other company's latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「As a result, segment orders were ¥6,462 million, up 11.9% year on year, revenue was ¥6,226 million, down 2.0%, and operating profit was ¥539 million, up 20.9%.」
Revenue in the information and communications business fell 2.0%, while operating profit increased 20.9%. The full-year results show progress in strengthening the earnings base, including price pass-through, usage fees, maintenance fees, and network and video-related solutions. - FY2026-H1WorsenedAnnual report
「In terms of profit, we have taken steps to pass higher material prices and labor costs through to selling prices, but selling, general and administrative expenses and other costs also increased. We were unable to fully absorb these cost increases, and margins declined. As a result, segment revenue was ¥2,761 million, up 1.6% from the previous interim consolidated accounting period, and operating profit was ¥165 million, down 8.1%.」
The company pursued price pass-through and efforts to strengthen its earnings base, but could not absorb higher material prices, labor costs and selling, general and administrative expenses. The information and communications business recorded higher revenue but an 8.1% decline in operating profit, and margins fell. - FY2025WorsenedAnnual report
「As a result, segment orders were ¥5,774 million, down 14.1% year on year, revenue was ¥6,351 million, down 0.5%, and operating profit was ¥446 million, down 26.5%.」
Usage fees and maintenance fees generally progressed steadily, and initiatives to improve profitability continued. However, the information and communications business recorded lower full-year revenue, and operating profit fell 26.5%. - FY2025-H1AdvancedAnnual report
「Capitalizing on its strength in providing 24-hour, 365-day support, we pursued the design, proposal and construction of conventional network infrastructure and solution proposals aimed at solving customers’ problems. Revenue and profit both exceeded the previous year due to the earlier recognition of revenue from work in progress, the response to new businesses including network infrastructure involving “Multi-Gateway,” software connecting various types of equipment, generally steady usage-fee and maintenance-fee revenue, and continued initiatives to improve profitability. As a result, segment revenue was ¥2,719 million, up 8.3% from the previous interim consolidated accounting period, and operating profit was ¥179 million, up 90.0%.」
The information and communications business continued to address new businesses such as Multi-Gateway, as well as usage fees, maintenance fees and initiatives to improve profitability. First-half revenue increased 8.3%, and operating profit rose 90.0%. - FY2024AdvancedAnnual report
「As companies’ appetite for capital investment recovered, demand for legacy PBX systems remained firm, while construction work involving surveillance cameras and other equipment benefited from heightened security awareness. The business also responded to demand for network infrastructure involving the “CoDMON” support system for various childcare facilities and “Multi-Gateway,” software connecting various types of equipment. Together with generally steady usage-fee and maintenance-fee revenue and continued initiatives to improve profitability, these factors contributed to business performance. As a result, segment revenue was ¥6,386 million, up 15.1% year on year, and operating profit was ¥607 million, up 28.1% year on year.」
The information and communications business continued its network infrastructure, usage-fee and maintenance-fee operations and initiatives to improve profitability, resulting in full-year revenue growth of 15.1% and operating profit growth of 28.1%. - FY2024-Q3AdvancedAnnual report
「We actively pursued the design, proposal and construction of conventional network infrastructure and solution proposals aimed at solving customers’ problems. We also promoted the construction of network infrastructure and usage-fee businesses involving the “Kokoru” integrated membership information system for social welfare councils, the “CoDMON” support system for various childcare facilities, and “Multi-Gateway,” software connecting various types of equipment. As orders remained strong, work in progress advanced steadily, and both revenue and profit exceeded the previous year. As a result, segment revenue was ¥3,919 million, up 9.6% year on year, and operating profit was ¥239 million, up 26.3% year on year.」
The business continued its network, solution proposal and usage-fee operations. Strong orders lifted revenue in the information and communications business 9.6% year on year, while operating profit rose 26.3%. - FY2024-Q2WorsenedAnnual report
「We actively pursued the design, proposal and construction of conventional network infrastructure and solution proposals aimed at solving customers’ problems. We also promoted the construction of network infrastructure and usage-fee businesses involving the “Kokoru” integrated membership information system for social welfare councils, the “CoDMON” support system for various childcare facilities, and “Multi-Gateway,” software connecting various types of equipment. As orders remained strong, work in progress advanced steadily and revenue exceeded the previous year, but profit fell below the previous year due to unprofitable projects and higher fixed costs, including labor costs. As a result, segment revenue was ¥2,510 million, up 10.7% year on year, and operating profit was ¥94 million, down 6.4% year on year.」
The business continued its network, solution proposal and usage-fee operations. Revenue increased on strong orders, but operating profit fell 6.4% year on year due to unprofitable projects and higher fixed costs, including labor costs. - FY2024-Q1WorsenedAnnual report
「We also promoted the construction of network infrastructure and usage-fee businesses involving the “Kokoru” integrated membership information system for social welfare councils, the “CoDMON” support system for various childcare facilities, and “Multi-Gateway,” software connecting various types of equipment. As a result, revenue exceeded the previous year, but profit fell below the previous year because it did not offset higher fixed costs, including labor costs. As a result, segment revenue was ¥1,040 million, up 3.1% year on year, and the operating loss was ¥9 million, compared with operating profit of ¥5 million in the same quarter of the previous year.」
The company promoted the construction of network infrastructure and usage-fee businesses involving Kokoru, CoDMON and Multi-Gateway, among others, and the information and communications business recorded higher revenue. However, it did not offset higher fixed costs, including labor costs, and operating results deteriorated from a ¥5 million profit in the previous year to a ¥9 million loss. - FY2023AdvancedAnnual report
「We also promoted the construction of network infrastructure and usage-fee businesses involving the “Kokoru” integrated membership information system for social welfare councils, the “CoDMON” support system for various childcare facilities, and “Multi-Gateway,” software connecting various types of equipment. In addition to the generally steady performance of maintenance fees, initiatives to improve profitability led to higher margins. As a result, segment revenue was ¥3,576 million, up 1.3% year on year, and operating profit was ¥189 million, up 76.6% year on year.」
The company states that it promoted its usage-fee businesses and maintenance fees and that initiatives to improve profitability lifted margins. For the full year, revenue in the information and communications business increased 2.9% and operating profit rose 41.7%. - FY2023-Q3AdvancedAnnual report
「We also promoted the construction of network infrastructure and usage-fee businesses involving the “Kokoru” integrated membership information system for social welfare councils, the “CoDMON” support system for various childcare facilities, and “Multi-Gateway,” software connecting various types of equipment. In addition to the generally steady performance of maintenance fees, initiatives to improve profitability led to higher margins. As a result, segment revenue was ¥3,576 million, up 1.3% year on year, and operating profit was ¥189 million, up 76.6% year on year.」
The company continued to promote its usage-fee businesses and maintenance fees, and states that initiatives to improve profitability lifted margins. Revenue in the information and communications business increased 1.3% year on year, and operating profit rose 76.6%. - FY2023-Q2AdvancedAnnual report
「Maintenance fees and usage fees generally progressed steadily, while the new businesses are taking time to get off the ground. In addition to the generally steady performance of maintenance fees and usage fees, initiatives to improve profitability led to higher margins. As a result, segment revenue was ¥2,268 million, up 2.9% year on year, and operating profit was ¥101 million, up 116.7% year on year.」
The company states that maintenance fees and usage fees generally progressed steadily and that initiatives to improve profitability lifted margins. Revenue in the information and communications business increased 2.9% year on year, and operating profit rose 116.7%. The new businesses, however, are taking time to get off the ground. - FY2023-Q1WorsenedAnnual report
「1. Information and Communications Business We actively pursued the design, proposal and construction of conventional network infrastructure and solution proposals aimed at solving customers’ problems under the theme of “work-style reform,” but revenue fell short of plan because the opening order backlog was lower than in the previous year, and short-lead-time projects did not progress as scheduled. As a result, segment revenue was ¥1,008 million, down 4.1% year on year, and operating profit was ¥5 million, down 83.9% year on year.」
The business continued its existing initiatives involving network infrastructure and other services, but revenue and operating profit in the information and communications business declined due to the lower order backlog and delays in short-lead-time projects. Operating profit fell 83.9% year on year. - FY2022AdvancedAnnual report
「In terms of profit, revenue from high-value-added maintenance work and maintenance fees exceeded plan, and higher usage-fee revenue also contributed to results exceeding plan.」
The company states that revenue from maintenance work, maintenance fees and usage fees exceeded plan as part of its efforts to improve margins in existing businesses. Meanwhile, the information and communications business as a whole recorded lower revenue and operating profit. - FY2022-Q3WorsenedAnnual report
「1. Information and Communications Business We actively pursued the design, proposal and construction of conventional network infrastructure and solution proposals aimed at solving customers’ problems under the theme of “work-style reform,” but new businesses involving the “Multi-Gateway” system for centrally managing all types of equipment and the “Cloud Business” did not progress as expected and fell short of plan. As a result, segment revenue was ¥3,531 million, down 1.0% year on year, and operating profit was ¥107 million, down 43.6% year on year.」
The information and communications business continued its existing solution proposals, but fell short of plan because the new businesses did not progress. Revenue fell 1.0% and operating profit fell 43.6%. - FY2022-Q2WorsenedAnnual report
「1. Information and Communications Business We actively pursued the design, proposal and construction of conventional network infrastructure and solution proposals aimed at solving customers’ problems under the theme of “work-style reform,” but new businesses involving the “Multi-Gateway” system for centrally managing all types of equipment and the “Cloud Business” did not progress as expected and fell short of plan. As a result, segment revenue was ¥2,204 million, down 12.0% year on year, and operating profit was ¥46 million, down 73.1% year on year.」
The business continued to make existing network and solution proposals, but the new Multi-Gateway and Cloud Business initiatives did not progress as expected, resulting in lower revenue and operating profit in the information and communications business. - FY2022-Q1AdvancedAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” As a result, segment revenue was ¥1,051 million, up 6.8% year on year, and operating profit was ¥34 million, compared with an operating loss of ¥17 million in the same quarter of the previous year.」
The information and communications business continued its conventional initiatives and proposals centered on “work-style reform.” Revenue increased 6.8% year on year, and operating results swung from a ¥17 million loss to a ¥34 million profit. - FY2021AdvancedAnnual report
「As a result, segment revenue was ¥5,965 million, up 15.3% year on year, and operating profit was ¥432 million, up 179.0% year on year.」
Revenue in the information and communications business increased 15.3% year on year, while operating profit rose 179.0%, showing tangible progress in improving margins in the existing businesses. - FY2021-Q3AdvancedAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, the proposal and sale of proprietary packaged software, and hardware and software support services, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” As a result, segment revenue was ¥3,567 million, up 12.3% year on year, and operating profit was ¥190 million, compared with an operating loss of ¥117 million in the same quarter of the previous year.」
The information and communications business continued its conventional initiatives and proposals centered on “work-style reform.” Revenue increased 12.3% year on year, and operating results swung from a loss to a ¥190 million profit. - FY2021-Q2AdvancedAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, the proposal and sale of proprietary packaged software, and hardware and software support services, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” As a result, segment revenue was ¥2,505 million, up 9.3% year on year, and operating profit was ¥173 million, compared with an operating loss of ¥44 million in the same quarter of the previous year.」
The information and communications business continued its conventional initiatives and proposals centered on “work-style reform.” Revenue increased 9.3% year on year, and operating results swung from a ¥44 million loss to a ¥173 million profit. - FY2021-Q1AdvancedAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, the proposal and sale of proprietary packaged software, and hardware and software support services, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” As a result, segment revenue was ¥984 million, up 17.6% year on year, and the operating loss was ¥17 million, compared with an operating loss of ¥134 million in the same quarter of the previous year.」
The information and communications business continued its conventional initiatives and proposals centered on “work-style reform.” Revenue increased 17.6% year on year, while the operating loss narrowed from ¥134 million to ¥17 million. - FY2020Updated with full-year results for the information and communications businessAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, the proposal and sale of proprietary packaged software, and hardware and software support services, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” However, due to lower revenue from large-scale projects and other factors, segment revenue was ¥5,175 million, down 11.9% year on year, while operating profit was ¥155 million, up 0.3% year on year.」
The business continued its conventional initiatives and proposals centered on “work-style reform.” Revenue declined due to lower revenue from large-scale projects, but full-year operating profit was ¥155 million. - FY2020-Q3Updated with third-quarter results for the information and communications businessAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, the proposal and sale of proprietary packaged software, and hardware and software support services, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” However, due to lower revenue from large-scale projects and other factors, segment revenue was ¥3,175 million, down 15.6% year on year, and the operating loss was ¥117 million, compared with an operating loss of ¥106 million in the same quarter of the previous year.」
The business continued its conventional initiatives and proposals centered on “work-style reform,” but revenue in the information and communications business fell 15.6% year on year due to lower revenue from large-scale projects and other factors. The operating loss widened from ¥106 million to ¥117 million. - FY2020-Q2Updated with second-quarter results for the information and communications businessAnnual report
「In addition to the design, proposal and construction of conventional network infrastructure, the proposal and sale of proprietary packaged software, and hardware and software support services, we actively developed solution proposals aimed at solving customers’ problems under the theme of “work-style reform.” However, due to lower revenue from large-scale projects and deteriorating profitability accompanying the revenue decline, segment revenue was ¥2,292 million, down 16.8% year on year, and the operating loss was ¥44 million, compared with an operating loss of ¥48 million in the same quarter of the previous year.」
The information and communications business continued its conventional initiatives and proposals centered on “work-style reform.” Revenue fell 16.8% year on year, while the operating loss narrowed from ¥48 million to ¥44 million. - FY2019-Q3AdvancedAnnual report
「1. Information and Communications Business We actively pursued the design, proposal and construction of network infrastructure; the development and sale of proprietary packaged software; system development for companies, social welfare corporations and other customers; and hardware and software support services. As a result, segment revenue was ¥3,763 million, up 14.8% year on year, and the operating loss was ¥106 million, compared with an operating loss of ¥122 million in the same quarter of the previous year.」
The information and communications business continued to provide network, packaged software, system development and support services. Revenue increased 14.8% year on year, while the operating loss narrowed from ¥122 million to ¥106 million. - FY2019-Q2AdvancedAnnual report
「1. Information and Communications Business We actively pursued the design, proposal and construction of network infrastructure; the development and sale of proprietary packaged software; system development for companies, social welfare corporations and other customers; and hardware and software support services. As a result, segment revenue was ¥2,754 million, up 23.4% year on year, and the operating loss was ¥48 million, compared with an operating loss of ¥69 million in the same quarter of the previous year.」
Following the integration of the existing businesses, the information and communications business provides network, packaged software, system development and support services. Revenue increased 23.4% year on year, while the operating loss narrowed from ¥69 million to ¥48 million. - FY2019-Q1AdvancedAnnual report
「From the first quarter of the current consolidated accounting period, the Company integrated its Construction Business and Information Systems Business into the Information and Communications Business as part of an organizational change aimed at improving the margins of its existing businesses.」
As a specific organizational change aimed at improving margins in existing businesses, the construction business and information systems business have been integrated into the information and communications business. - FY2018First statedAnnual report
「We will work to strengthen maintenance services, a source of stable revenue, and expand business revenue from cloud usage fees, contact center usage fees and other sources, while improving margins through cost reductions achieved by thorough process management.」
Specific measures to improve margins in existing businesses include expanding maintenance services, cloud usage fees and contact center usage fees, and reducing costs through process management.