Quality Management and the Handling of Claims and Corrective Actions
First written in FY2016. 6 of 8 entries say "Advanced", first in FY2018. Latest entry: FY2026.
The whole theme swung hardest in 2026: 8 of 61 companies on the "Worse" side.
39 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Appointment of dedicated field management instructors in the gas and equipment facilities business, and implementation of training sessions by field (gas work, hot-water work, and design)」
In quality management, in addition to the existing QP system, audits, and patrols, the company formalized the appointment of dedicated field management instructors, field-specific training, and remote guidance by internal inspectors. - FY2025AdvancedAnnual report
「Annual workplace audits, executive partnership patrols, and patrols by managers of each department continued.」
For quality management, the company conducted annual workplace audits in addition to executive partnership patrols and patrols by managers of each department. - FY2024RestatedAnnual report
「Based on the company's proprietary quality management system, the QP (Quality Plus) Management System, the company audits the workplaces of each department and site, handles claims, and implements corrective and preventive actions. It also established a Quality Management Meeting chaired by the representative director」
Operations based on the QP Management System, workplace audits, claims handling and corrective and preventive actions, and the Quality Management Meeting continue. - FY2023AdvancedAnnual report
「During safety patrols conducted by the Safety, Quality and Environment Office, the Company confirms whether these recurrence-prevention measures have been implemented and provides guidance as necessary. In addition, it conducts operational and compliance audits regularly」
Implementation checks and guidance through safety patrols, as well as regular operational and compliance audits, were added to quality management and recurrence-prevention operations. - FY2021AdvancedAnnual report
「Building on the expertise developed under ISO9001:2015, the company implements claims handling and corrective and preventive actions based on its proprietary quality management system, the QP (Quality Plus) Management System, and has established a Quality Management Meeting chaired by the representative director to improve quality. In addition, the Risk Management Meeting, administered by the Safety and Quality Management Office, and the Recurrence Prevention Review Meeting consider preventive measures, analyze accident trends, identify causes, and develop measures to prevent recurrence.」
Quality management operations were formalized around the proprietary QP Management System, the Risk Management Meeting, and the Recurrence Prevention Review Meeting. - FY2020AdvancedAnnual report
「Based on the proprietary quality management system developed by the company, the QP (Quality Plus) Management System, the company handles claims and implements corrective and preventive actions. The Quality Management Meeting, chaired by the representative director, promotes information sharing and company-wide implementation.」
Quality management progressed to company-wide implementation through the proprietary QP system based on ISO9001:2015 and the Quality Management Meeting. - FY2018AdvancedAnnual report
「Based on the quality management system established in accordance with the ISO9001:2015 standard, the company handles claims and implements corrective and preventive actions. The Quality Assurance Meeting, chaired by the representative director, promotes information sharing and company-wide implementation.」
The quality management system standard was updated from ISO9001:2008 to ISO9001:2015, and the handling of claims and corrective and preventive actions was described. - FY2016First statedAnnual report
「Based on the quality management system established in accordance with the ISO9001:2008 standard, the company handles claims and implements corrective and preventive actions. The Quality Assurance Meeting, chaired by the representative director, promotes information sharing and company-wide implementation.」
Described as a measure for managing the risk of quality deficiencies.