Axial Retailing Group’s 原信ナルス has fully revamped its online shop, adding AI-powered product recommendations, e-gifts sent via social media and a scheduled delivery service.
On 1 October, the 原信ナルス Online Shop was renewed, with its design and features revamped. The AI customer-service chatbot “AI Onimaru-kun” was introduced to recommend products on the site according to users’ preferences and purposes.
The newly introduced e-gift function allows gifts to be sent through social media such as LINE or by email without knowing the recipient’s address. This is intended to make gift-giving more convenient.
The 原信ナルス Regular Delivery service now provides scheduled home delivery of household essentials, including rice. Eligible products are scheduled to be expanded in stages.
Other convenience enhancements introduced include guest checkout without member registration, receipt issuance, expanded cashless payment options, and the addition of delivery and in-store pickup choices.