Axial Retailing’s 原信 and ナルス banners have fully revamped the “原信ナルス Online Shop.” New features include an AI customer-service chatbot, e-gifts that can be sent via social media and scheduled delivery.
A plan has been announced to substantially renew the 原信ナルス online shop. The aim is to improve the convenience of product selection and the purchasing experience through a new design and new features.
The AI customer-service chatbot “AI Onimaru-kun” will recommend products and present suitable items in response to requests and questions on the site. Other features include e-gifts that can be sent via social media without knowing the recipient’s address and the 原信ナルス Regular Delivery service, which delivers household essentials on a recurring basis.
Purchase options will also be expanded to include guest checkout, receipt issuance, additional cashless payment methods and in-store pickup. The initiative is intended to reduce the time and effort involved in everyday shopping.
The product range is scheduled to be expanded in stages. The site will adopt a user-friendly design and strengthen pathways that enable users to select products quickly from monthly rankings and other features.