The use of generative AI is moving from the trial stage to producing results. Regional banks in Tohoku's 6 prefectures are increasingly introducing AI across their workforces, with emphasis placed on what they want to achieve.
The use of generative AI is moving into a phase that prioritises the results to be achieved, rather than efficiency gains alone. The article covers the status of adoption and future expectations among regional banks in Tohoku's 6 prefectures. Initiatives by Aomori Michinoku Bank and Fukushima Bank are also introduced, and current challenges and prospects are outlined.
Efforts to convert tacit knowledge into explicit knowledge are gathering pace, and more than 80% of the banks have introduced generative AI for all or most employees. Internal applications already achieved include brainstorming ideas, assistance with drafting documents, summarising materials and checking internal rules. Akita Bank also provides an example involving an AI president. Future expectations include shortening customer meeting times and supporting the creation of new products and services.
Automation and efficiency improvements in tasks such as replying to emails and managing schedules are attracting attention as future priorities. The banks' initiatives are expected to continue expanding the scope of generative AI use while being adjusted to the realities of front-line operations.