ALSOKジョイライフ released the results of an external forensic investigation into the unauthorized access that occurred in July at ベルパージュ奈良あやめ池. The terminal may have been subject to unauthorized operation by a third party in July, and personal information relating to 134 records may have been viewed, but no evidence of external leakage was confirmed.
On 1 October 2026, ALSOKジョイライフ released the results of a forensic investigation into unauthorized access to a terminal at ベルパージュ奈良あやめ池. The initial report stated that the terminal had been subject to unauthorized access on 4 July and that personal information relating to 134 records may have been viewed.
The investigation reportedly found no evidence indicating that personal information had been leaked externally, and contact with the relevant parties who may have been affected has been completed. The terminal was disconnected from the network, access to related accounts was suspended, and the terminal was isolated and reset. Passwords were also changed.
Measures to prevent a recurrence include strengthening the security management framework, reviewing rules governing terminal use, and promoting information security training for employees. In this incident, it was indicated that resident information may have been viewed through a single terminal.
At the time of the initial report, people were urged to be alert to suspicious communications. Those who had provided personal information in the past have been asked to continue checking the sender of any communications.