Kawannet announced that President Miyazawa Noritomo (宮澤典友) would personally take up the role of CLO. It also disclosed initiatives to achieve more sustainable logistics, including shifting 36% of same-day deliveries to next-day delivery and completing the Tohoku IDC logistics center.
Kawannet announced that it had appointed President Miyazawa Noritomo (宮澤典友) as CLO (Chief Logistics Officer). By having its president personally drive logistics reform, the company aims to position logistics as its highest-priority management issue.
The same-day delivery selection service introduced in 2025 shifted approximately 36% of shipments to next-day delivery, easing delivery concentration. Delivery schedules have been brought forward and warehouse operations leveled out, with the company also reporting reductions in delivery drivers’ working hours.
On 1 June, the order-value threshold was changed to ¥3,500 or more. A function allowing orders placed via the Web to be canceled within 10 minutes was introduced in February 2023. The company emphasizes that this enables it to respond quickly to input errors and changes to purchase details, reducing unnecessary deliveries and easing the workload on site. In addition, it launched the Kau-toku! Points UP Calendar in January, establishing a mechanism to support advance purchasing plans.
The company is leveling out order volumes to ease concentration on specific days. Since its introduction, it has continued improving the service, including Google Calendar integration and pop-up displays for eligible products. In 2022, it began using AI for demand forecasting, with the aim of reducing stockouts and ensuring a smooth supply.
In February, the Tohoku IDC, a state-of-the-art logistics center in Sendai, was completed. Hitachi’s next-generation material-handling systems are scheduled to be introduced, with operations expected to begin in October this year. The center is expected to provide high-density storage for up to 270,000 SKUs and reduce the labor required for stocktaking.
The company is optimizing operations across its logistics centers by promoting joint delivery, reviewing packaging materials, and integrating operations with general freight and parcel-delivery models. It aims to reduce CO2 emissions and logistics costs.