CASTER achieved full-year operating profitability in the fiscal year ended August 2026. Revenue was ¥4.45 billion and operating profit was ¥50 million. The company outlined plans to expand the CASTER NEO series and strengthen its AI-enabled BPaaS operations.
According to the earnings presentation, CASTER reported revenue of ¥4.45 billion and an operating profit of ¥50 million for the fiscal year ended August 2026, resulting in a profitable full-year result. Selling, general and administrative expense reductions and efficiency gains from the use of AI were cited as the main factors behind the return to profitability. At the earnings briefing, the company explained its policy of shifting toward expanding AI-enabled services, along with certain changes to its earnings forecast for the fiscal year ending August 2027.
Its business strategy centres on the BPaaS business, advancing automation and efficiency improvements led by CASTER BIZ while expanding the CASTER NEO series, which is evolving toward AI-based processes. Following グラムス's return to profitability, the company will strengthen AI-related initiatives for CASTER NEO using グラムス's technological foundation, while also expanding its AI Tech business, including AI training services.
Against a backdrop of continued labour-market tightness, the BPO market, which uses external resources, is expanding. The company aims to establish an AI front desk available 24 hours a day, 365 days a year, based on hybrid operations combining AI and people. It plans to acquire new customers through packaged offerings built around the use of AI while optimising advertising costs.
On the financial front, the company has set a policy of expanding the number of companies using its BPaaS services and plans to package a range of services built around AI support. Demand for AI training is increasing, and the company is expected to continue strengthening external sales through its training business and pursuing a return to profitability.