Ｈｍｃｏｍｍ introduced the AI Agent Suite “Terry2 mini” at ケーブルテレビ株式会社, which provides broadcasting and telecommunications services in the 4 prefectures of Tochigi, Gunma, Ibaraki and Saitama. The introduction is intended to streamline nighttime telephone support, with FAQs incorporated into Knowledge in the initial phase to begin operations quickly.
Ｈｍｃｏｍｍ introduced the AI Agent Suite “Terry2 mini” at ケーブルテレビ株式会社. In the initial phase, frequently asked questions, such as how to check charges and troubleshoot basic operations, were incorporated into Knowledge, and the system was brought online quickly using existing templates. Going forward, the Company plans to regularly validate actual incoming calls and the accuracy of AI responses, raise answer coverage, and progressively expand the scope of AI operations to optimise the division between self-service resolution and human support.
“Terry2 mini” is a solution that combines components on the Voice AI Agent Platform (VAAP) for main telephone lines and reception operations. It covers initial reception of main telephone calls, FAQs, inquiry responses and appointment booking, and can begin operations in as little as 1 week. No special programming is required for implementation, and conversations can be enabled simply by preparing FAQ data. The solution includes automatic recording, integration with external tools such as Slack, a function for notifying field staff of call content, and voice-analysis technology compatible with telephone-line environments.
Going forward, Ｈｍｃｏｍｍ plans to expand the scope of application beyond reception operations to analysis of call content and quality control of customer service, and to roll out the same system to cable television operators nationwide. The representatives of both companies indicated that they would continue to enhance the functions and provide support.