Hmcomm introduced the AI Agent Suite “Terry2 mini” at ケーブルテレビ株式会社, advancing automation to reduce nighttime outsourcing costs while maintaining 24-hour reception coverage. The system will be deployed in the field over a short period, centred on replacing Knowledge data and expanding the system in stages.
Hmcomm株式会社 announced the introduction of the AI Agent Suite “Terry2 mini” at ケーブルテレビ株式会社. The case is positioned as an example of a solution that Hmcomm began offering after fully deploying it for its own main telephone line and adapted for ケーブルテレビ株式会社’s operations over a short period. The introduction is intended to automate routine nighttime telephone reception using AI, reducing operating costs while maintaining service quality around the clock.
Deployment and expansion will proceed in stages. In the initial phase, FAQs will be incorporated into Knowledge, and existing Agents and Workflows will be used to bring the system online quickly. In the next phase, actual usage will be analysed to improve answer coverage and expand the scope of application, while optimising the division between matters that AI can resolve independently and those requiring escalation to human support.